SGWorkPass app not working? crashes or has problems?

SGWorkPass Status

Last Updated on 2024-05-12 by Ministry of Manpower

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Common SGWorkPass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SGWorkPass app on iOS and Android devices. Solve all SGWorkPass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SGWorkPass iPhone Issues and Solutions

SGWorkPass iOS app crashes, not working, errors
SGWorkPass iOS app network issues
SGWorkPass on iOS has black/white screen

SGWorkPass Android App Issues and Solutions

SGWorkPass has errors/crashing/not working
SGWorkPass server network connectivity issues
SGWorkPass has black screen

SGWorkPass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SGWorkPass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SGWorkPass app crashes or not working on Iphone (iOS):

Close and restart the SGWorkPass app on iPhone
Update SGWorkPass app to the Latest Version for iOS
Uninstall and reinstall SGWorkPass iPhone app
Update your iPhone to the latest iOS version

Fix SGWorkPass on iPhone unable to connect to server/internet connection issues::

To resolve SGWorkPass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SGWorkPass black/white screen (blank screen) on iPhone:

Follow the SGWorkPass iOS app troubleshooting guide Here →

SGWorkPass Android App Issues and Solutions

Fix SGWorkPass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SGWorkPass app issues:

Force Stop the SGWorkPass App
1. On android, goto "Settings" » click SGWorkPass app. » click "Force Stop".

Update SGWorkPass to the latest version on PlayStore

Clear SGWorkPass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SGWorkPass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SGWorkPass.

Fix SGWorkPass unable to contact server/ SGWorkPass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SGWorkPass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SGWorkPass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SGWorkPass on android.

Solve SGWorkPass black/white screens issue on Android:

Follow the SGWorkPass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministry of Manpower, developers of SGWorkPass.

About this app

A must have app for all employers, foreign employees, agents, or anyone who wishes to verify if a work pass card issued by the Singapore Ministry of Manpower (MOM) is valid. To support the needs of pass holders, SGWorkPass will be continuously improved with new features and useful information to support their working and living in Singapore. Simply launch the this app app to scan the QR code of a work pass card and you can verify its validity instantly. A work pass could be cancelled before it expires as employment status can change over time. When this happens, the pass holder is not allowed to continue working in Singapore. this app is a free mobile app to check the validity of Singapore work passes.