Contact MasterClass Support

by Listener_123

If you are considering giving Masterclass as a gift - do NOT do that - Masterclass will charge you and then will charge again the person to whom you are giving it as a gift. I fell in to this trap twice and Masterclass support was really unpleasant.

My wife gave me an annual subscription as a gift. I activated the gift as soon as I got her email on my iPhone. Their email said nothing that I cannot activate my subscription on my iPhone. As a result, Apple charged me for a new subscription. When contacted Masterclass, I was told that I am the one to blame. Apparently I had to active the gift via computer….Once again, their email said nothing about that.

Well, it took some time and effort to get my money back from Apple…I finally succeded. Then I followed the recommendation and activataed my gift subscription again by clicking Acitvate gift on my computer. Masterclass immediately charged my card again....This is really upleasant expereince. On top of than their support is really really slow - take them at list a day to respond..and their first reposnse is that you are the one who is to blame.

by UberAppleGeek

My sister bought me a year membership last year for my birthday. To get started, I had to enter a debit card number. Fast forward to this past week, and suddenly when I went to renew my car tags, my car was declined. I had been charged for another full year even though I did not sign up for auto renewal. I tried to email their customer service and I still haven’t received any response from them. The “statement” on my account says it was due on May 9 (my birthday is on the 28th of April). However, they did not attempt to collect any money until June 1. Super suspicious. I’m working with my bank to try and get it resolved, but if I can’t, I’ll be forced to take them to court. I loved the content of their app, but their shady business practices have left nothing but a bad taste in my mouth for their product. Beware of their scam to charge you an exorbitant price each year and do nothing to rectify the situation. Hopefully I’m not the only one they’ve done this to, and a class action lawsuit will be brought against them.

by Sneslage

Update! After the developer responded below, I opened a support ticket in hopes of resolving my issue. The support team told me again they couldn’t help. This is worse than terrible customer service but I can’t give a lower or negative rating. What a waste of time.

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I bought this app form my wife and I for a Christmas gift on Black Friday sale. The memberships were started immediately without our confirmation. We didn’t want to use it until Christmas because that was the point of giving. When I found out we had lost a month of subscription, I called and was told there was no way possible we could start at Christmas instead of Black Friday. We lost a month of time when we didn’t use the app. The horrible experience with customer service resolving this has left such a bad impression, I won’t even use it now that I have paid for it. Keep your stupid courses to yourself if you don’t understand customer service and how to make things right. Count me out.