Pony Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Pony Bikes
Verified email ✔✔
E-Mail: aide@getapony.com
Website: 🌍 Visit Pony Website
Privacy Policy: https://s3.amazonaws.com/ponybikes-static/privacy.html
Developer: Pony Bikes
2 Most reported problems 😔💔
Waste of Time and Money
by Jducla2002
Awful app and experience. Have €20 on my account, have tried to ride twice. First time scooter wouldn’t move (despite saying 100% charged) and I gave up and walked. Second time two weeks later I rode 20 minutes to a store, tried to end my ride and got a message saying that I was not in a parking zone and would be charged €25 (despite being in the middle of the “blue” approved zone on their map). The app said parking zones indicated by a “P” on the map but there were no Ps on the map anywhere in Brussels. Rode immediately back to the spot I started my ride and got the same message that I would be charged €25 because I was not in a parking zone (despite the 5 other pony scooters parked in the same spot and being in a blue zone). They can keep the €15 left in my account, I will not use again.
Money trap!!!
by BSTPath
It doesn't let me to pay as I go! I have to put 5 Euro?! Why? I just needed once which is less than 1 euro!!!
Have a Problem with Pony - Bike & Scooter Sharing? Report Issue
Why should I report an Issue with Pony - Bike & Scooter Sharing?
- Pulling issues faced by users like you is a good way to draw attention of Pony - Bike & Scooter Sharing to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Pony - Bike & Scooter Sharing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pony - Bike & Scooter Sharing.
