Contact Capital Bikeshare Support
Published by Motivate on 2024-01-02 About: Capital Bikeshare is DC, Virginia, and Maryland’s bike share system, and the
first large scale bikeshare in the nation. Capital Bikeshare (CaBi) has
thousands of bikes at hundreds of stations across Washington DC, Arlington,
Alexandria, Tysons, Reston, Silver Spring, Takoma Park, Bethesda and Chevy Chase.
How to Contact Capital Bikeshare Customer Service/Support
Listed below are our top recommendations on how to get in contact with Capital Bikeshare. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Capital Bikeshare. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Motivate
100% Contact Match
Developer: Lyft, Inc.
E-Mail: [email protected]
Website: Visit Capital Bikeshare Website
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Developer: AltairApps
E-Mail: [email protected]
Website: Visit AltairApps Website
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Reported Issues: 4 Comments
By Bill
2 weeks agoYou're infringing on copyrighted pictures owned by company (kellerlawfirm Inc.). To obtain documentation of our proprietary rights, please see this document, which includes the hyperlinks to our images used at justuseapp.com as well as our prior publications. Download this document and see for sure: kellerlawfirm.coma11910789b61823699g90983114z26/casee84946690c1160/case/shared/671750738325/documents?u611948m48=816566173&i=h&dmc=justuseapp.com&44244493&cmp=kellerlawfirm&0470924i8 I think you have intentionally infringed our rights under 17 U.S.C. Sec. 101 et seq. and could possibly be liable for statutory damages of up to $140,000 as set forth in Sec. 504 (c) (2) of the Digital millennium copyright act (”DMCA”) therein. This letter is official notification. I demand the removal of the infringing materials mentioned above. Take note as a company, the Dmca demands you to eliminate or/and disable access to the infringing content upon receipt of this particular notification letter. If you do not cease the use of the aforementioned infringing content a law suit will likely be started against you. I have a strong faith belief that utilization of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the legislation. I affirm under penalty of perjury that the information in this notice is accurate and hereby certify that I am licensed to act on behalf of the holder of the exclusive right allegedly violated. Sincerely yours, Bill Aldrich Legal Officer kellerlawfirm, Inc. kellerlawfirm.com 04/09/2024
By lost a new user
Docking Station
I parked the city bike at 4th and Rhode Island docking station to swap for another bike that I wanted. Unfortunately, the counter kept counting saying I had the bike out. So tried pulling the bike back out but it was locked in. So now I don’t either bikes because the system doesn’t show I docked. The counter is going on 24 hours that I have the bike. I sent several pics to show the address and the bike where it’s locked. I sent emails, submitted in the system my problem and have not gotten a proper response to stop the counter so I may get another bike. I’ve never had a major issue like this since I started using city bike a few months back. It’s an extreme inconvenience when you can’t reach anyone to fix the issue. As of right now the follow day. The counter is going on 24 hours that I have the bike. Sad!
By Kreid2318
SCAM! I would give zero stars if possible
This service is a complete scam! My husband and I purchased two 24-pass for $14 and used the bike for a total of 4hrs, which resulted in additional charge of the $63 dollars!!! There is absolutely no way anyone can figure out the fee system and beware of going over 30 minutes even with a “24-hr Pass”. This essentially means you are required to watch the clock while trying to relax outside, checking your email for time warnings/threats of extra fees and biking only between bike docks instead of on the many beautiful bike paths. Also FYI this is a service owned by Lyft and not by the city government as originally stated on the app site when I downloaded the app. DO NOT USE!!!
By poomfatty
The old version was far better
I liked the old version so much better than this new one. The new one takes longer to show stations on the map, longer to show bikes available on the map, doesn’t say when it last refreshed bike availability at each station, uses station icons that no longer show full vs empty ratios, no longer allows you to find directions and which stations would be closest to your origin and destination, no longer shows any points details in your account or on each station, and many other things that make it worse. Please bring back the old app - it had been refined to perfection.
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Why should I report an Issue with Capital Bikeshare?
- Pulling issues faced by users like you is a good way to draw attention of Capital Bikeshare to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Capital Bikeshare customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Capital Bikeshare.
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