DK Virtual Reality app not working? crashes or has problems?

DK Virtual Reality Status

Published by Dorling Kindersley on 2024-03-22

Be immersed in 5 virtual reality experiences, from the International Space
Station to a T. rex attack! This educational VR app is the partner to DK's book
All About Virtual Reality.

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Common DK Virtual Reality Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DK Virtual Reality app on iOS and Android devices. Solve all DK Virtual Reality app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DK Virtual Reality iPhone Issues and Solutions

DK Virtual Reality iOS app crashes, not working, errors
DK Virtual Reality iOS app network issues
DK Virtual Reality on iOS has black/white screen

DK Virtual Reality Android App Issues and Solutions

DK Virtual Reality has errors/crashing/not working
DK Virtual Reality server network connectivity issues
DK Virtual Reality has black screen

DK Virtual Reality iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DK Virtual Reality app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DK Virtual Reality app crashes or not working on Iphone (iOS):

Close and restart the DK Virtual Reality app on iPhone
Update DK Virtual Reality app to the Latest Version for iOS
Uninstall and reinstall DK Virtual Reality iPhone app
Update your iPhone to the latest iOS version

Fix DK Virtual Reality on iPhone unable to connect to server/internet connection issues::

To resolve DK Virtual Reality network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DK Virtual Reality black/white screen (blank screen) on iPhone:

Follow the DK Virtual Reality iOS app troubleshooting guide Here →

DK Virtual Reality Android App Issues and Solutions

Fix DK Virtual Reality not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DK Virtual Reality app issues:

Force Stop the DK Virtual Reality App
1. On android, goto "Settings" » click DK Virtual Reality app. » click "Force Stop".

Update DK Virtual Reality to the latest version on PlayStore

Clear DK Virtual Reality App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DK Virtual Reality app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DK Virtual Reality.

Fix DK Virtual Reality unable to contact server/ DK Virtual Reality internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DK Virtual Reality » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DK Virtual Reality » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DK Virtual Reality on android.

Solve DK Virtual Reality black/white screens issue on Android:

Follow the DK Virtual Reality android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dorling Kindersley, developers of DK Virtual Reality.

100% Contact Match

Developer: Dorling Kindersley

E-Mail: [email protected]

Website: Visit DK Virtual Reality Website

90.91% Contact Match

Developer: Clementoni S.p.A.

E-Mail: [email protected]

Website: Visit Clementoni S.p.A. Website

About this app

Watch the images change to show you even more detail, such as a T. rex's organs or the inside of a volcano! - Come face to face with a T. - Shrink down to the size of an insect to explore a pond - watch out for the giant toad standing over you! Download DKVirtualReality , explore the book, and unlock incredible VR experiences by scanning the trackers on the page with your phone. Be immersed in 5 virtual reality experiences, from the International Space Station to a T. rex attack! As you look around the virtual reality scenes you will discover incredible facts and information about what you are seeing. This educational VR app is the partner to DK's book All About Virtual Reality. DK have teamed up with world-leading VR team Curiscope to create the only educational VR for kids in the world of books. DKVirtualReality cannot be used without the book. DKVirtualReality contains text and audio content in multiple languages.