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Company Name: Netsmart Technologies
About: Mobile Caregiver+ (formerly Tellus eVV+) is a powerful, HIPAA-compliant
Electronic Visit Verification solution for personal and home health care
delivery. With it, you can quickly and easily:
• View schedules and care
plans.
Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Netsmart Technologies
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Website
Privacy Policy: https://www.4tellus.com/privacy-policy/
Developer: Netsmart
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3 Most reported problems 😔💔
State forcing parents of disabled children to use under threat of non payment
by Dollarsoverdeliveryofcare
The developer states “Tellus evv+ is designed to help you focus on what you do best- delivering care.”
That is CRAP. This app was designed for agencies and not for independent providers. So many flaws, the most inconsistent and unreliable app out there. Hours spent trying to use, schedule and bill with no customer service to help. Put in tickets and get crickets- no help. If it as easy as they say why can’t their reps help? Because it is a mess and they know it. The fact that CMS is paying for this is an embarrassment. This app and portal affect my delivery of care by the time it takes with all the issues, which is supposedly what DHHS and Tellus purportedly care about most. Not! I agree with all previous 1 star reviews. They are all spot on. This is an unbelievable burden to independent providers who already do so much for the state.
Horrible App and Customer Service
by Required To Use By Dhhs
The App, from day one of registering, has not allowed me to clock out of visit on my APPLE iPhone . It’s interesting since Tellus Evv has a partnership with Samsung. The console is not user friendly and designed for agency use not independent providers . The console continues to have execution errors and functionality problems. Calling the customer service is useless . You are either on hold for hours or on hold then disconnected . If you are lucky to speak with a customer service rep , they will advise that they will help this one time but refer to the “Happy all is well” training videos. I have opened various tickets and it’s been 4 weeks and I have received zero communication regarding these tickets and their status . The problems and new ones still exist . That is unacceptable ! Worst app and customer service ever.
Horrible app—customer service is AWFUL
by B. Sorenson.
Today is the third day in a row that the app will not allow me to clock out. I contacted customer support on this issue. They said it was fixed and to uninstall and reinstall the app. Which I did. Low and behold, I have the same issue the very next morning. Three of my visits now say “unmatched” and won’t let me release them for pay. Here’s the kicker: they also won’t let me edit them to be able to rematch the claim. I reached out to customer support AGAIN but they won’t even answer me within the chat. Called the support hotline and was treated HORRIBLY.
Hiring this company was the worst mistake DHHS could have made.
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Why should I report an Issue with Mobile Caregiver+?
- Pulling issues faced by users like you is a good way to draw attention of Mobile Caregiver+ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mobile Caregiver+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mobile Caregiver+.
