Animoji app not working? crashes or has problems?

Animoji Status

Last Updated on 2019-01-18 by Apple

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Common Animoji Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Animoji app on iOS and Android devices. Solve all Animoji app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Animoji iPhone Issues and Solutions

Animoji iOS app crashes, not working, errors
Animoji iOS app network issues
Animoji on iOS has black/white screen

Animoji Android App Issues and Solutions

Animoji has errors/crashing/not working
Animoji server network connectivity issues
Animoji has black screen

Animoji iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Animoji app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Animoji app crashes or not working on Iphone (iOS):

Close and restart the Animoji app on iPhone
Update Animoji app to the Latest Version for iOS
Uninstall and reinstall Animoji iPhone app
Update your iPhone to the latest iOS version

Fix Animoji on iPhone unable to connect to server/internet connection issues::

To resolve Animoji network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Animoji black/white screen (blank screen) on iPhone:

Follow the Animoji iOS app troubleshooting guide Here →

Animoji Android App Issues and Solutions

Fix Animoji not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Animoji app issues:

Force Stop the Animoji App
1. On android, goto "Settings" » click Animoji app. » click "Force Stop".

Update Animoji to the latest version on PlayStore

Clear Animoji App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Animoji app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Animoji.

Fix Animoji unable to contact server/ Animoji internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Animoji » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Animoji » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Animoji on android.

Solve Animoji black/white screens issue on Android:

Follow the Animoji android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Apple, developers of Animoji.

About this app

Use your iPhone or iPad* to send fun this app messages that mirror your facial expressions and incorporate your voice. • Bring emoji to life in a fun new way by combining your own expressions with your favorite emoji. • Create a Memoji just for yourself to match your personality and mood. You can make up to 50 alter egos to use in Messages and FaceTime. • Use the TrueDepth camera to capture and analyze over 50 different facial muscle movements, including smiles, frowns, and more. • Animate your expressions in a dozen different this app, including a panda, unicorn, and robot. • Record and send this app messages that include your voice. • Capture an expression with this app and turn it into a sticker.