Bike Itaú Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of tembici
Verified email ✔✔
E-Mail: tembici@tembici.com
Website: 🌍 Visit Bike Itaú Website
Privacy Policy: https://tembicihelp.zendesk.com/hc/pt-br/articles/4423155878164-Pol%C3%ADtica-de-privacidade
Developer: tembici.
3 Most reported problems 😔💔
Payment not even possible
by OahuShuffler
The payment processing functionality is complete garbage. It would not accept either a US credit card or a Peruvian debit card. I received multiple types of error messages on each. Really disappointed that I couldn’t get a bike here. I have no problems with these types of apps in other countries. Even the Citybike app in lima is way better than this. Not only do the payment options actually work there, but you can check out multiple bikes from one account on their app, which is not possible from this app, so I wouldn’t even be able to use this to get bikes for my whole family.
Is this some kind of joke?
by TravMS
I literally cannot even figure out how to rent a bike on this app. I can say without a doubt I have e never encountered an app with a worse user experience than this. 3 years ago when o was in the Rio the app would work once and then start having problems, 3 years later and it may actually be worse than it was before. I literally can’t even fin where to buy a plane within the app, which it says is the way in which you use the service. This is a head scratcher beyond words......
Broken docks and bikes in Salvador Brazil
by Peaches10012
It’s criminal how almost every bike station in Salvador, Brazil has 2-4 broken docks. It’s been this way since I arrived in Sept. 2024. This is a huge waste of time for riders and waste of business for Itaú and Tembici. JET is consuming your micromobility market share here because you fail to provide a value service to customers in Salvador. Please do better. Many riders still prefer to ride a bike over motoscooters.
Have a Problem with Bike Itaú? Report Issue
Why should I report an Issue with Bike Itaú?
- Pulling issues faced by users like you is a good way to draw attention of Bike Itaú to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Bike Itaú customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bike Itaú.
