Contact komoot Support

by Jr314159

Usually I use ride with gps for offline bike route planning, but I'll be going on a long tour and won't have access to a computer so I thought I'd try Komoot for bike route planning on the go. So far I've found it does not choose bike friendly roads, in fact it routed me on a busy road with two lanes of traffic in each direction, no shoulder, and not even any sidewalks. Their help suggested I could improve routing by editing osm map data, which I did for this street, but I found even after my changes, Komoot continues to route on this unsafe road. I contacted support since even Google maps provides better bike-safe routing for this particular route and asked for an explanation, since as an app specializing in bike routing I would expect they'd do better. Their response: "Hi, our system is always looking for the fastest connection between your waypoints, allowed for the chosen sport. You can then customize this suggestion. On your PC you can display the Open Cycle Map to plan with cycle paths.
" So, no apology for risking my life on a dangerous road or recognition that the fastest route between two points may not be desirable for a bike. Very disappointing, especially since I already paid for their maps.

by Kaybawt

I thought this would be more useful than Garmin for planning gravel routes. I tried creating a gravel route from my house to a coffee shop just off a bike path. Taking the canal trails is actually shorter than city streets but the app chose to map a course that was 100% busy city roads. Then I tried making a route that started and ended at the canal trail entrances so it should have mapped completely on the trail. Nope! About halfway through it jumps off the trail and onto high traffic city roads with no shoulder. LOL! The map detail seemed better than Google maps so I thought that might make the app salvageable but I couldn’t find a way to manually plot your own course. This app was a waste of time. Now I’m sure I’ll be getting their junk emails for the rest of my life because I signed up for an account. Yay.

by Mr Pher

I found Komoot to be the easiest app for planning my bicycle rides. Unfortunately, the app crashes during navigation on about 1 out of 7 rides. It crashes in a frozen state so it’s easy to over look the freeze and never get a warning that you are approaching your next turn. I held off reviewing the app because their customer service seemed to be responsive and I wanted to give them a chance to address the problem. They told me I was the first person to report such a problem. This morning, I did a search and discovered that many other people have complained about similar problems. For me, I need a navigation app that will give me realizable navigation. Unfortunately, Komoot doesn’t offer that currently.