Contact SoLo Funds Support

The app has been a nightmare since I first started over two years ago. Loans not being repaid and sent into collections yet the very borrowers who aren’t repaying the loans are allowed to still borrow from other people. Clearly their is an issue with their rating system for borrowers. To top it all off, I’m currently getting the same email every night that a two year old loan, which was sent into collections, has been repaid...BUT IT HASN’T. When I reached out to solofunds for clarity, they told me there is a “bug” in their system and they will get it fixed so I can stop getting the same false email every night. Fast forward a month and I have 30 of the same email sitting in my inbox and they have stopped responding to my email requests for them to fix their error. I’ve reached out via social media and the response of “it’s a bug it will be fixed” doesn’t ease my mind. The idea behind the app is great but their execution and customer service has been abhorrent. *UPDATE and now they want me to email them AGAIN after I’ve opened multiple cases via their website and contacted them through social media channels and been dismissed. The customer service from this company has been SHOCKING. I still receive emails every night and still have multiple loans in collections with no end in sight. I thoroughly regret joining this app.

Don’t use this app at all. I lent out 4 loans to people with high scores and only have gotten one payment back. This company has no way of guaranteeing the lender, and there is no interest on the loans just “tips”. So the borrower isn’t actually required to pay back the so called 10 percent tip if they don’t want to. So basically the lender loans out money with a tip thinking there gonna make a little profit, but may just get back what they loaned out of the borrower pays. There communication is horrible because they only work through email and reply back to you in like two weeks, and sometimes not at all. They have this retarded donation crap that the borrower can choose to donate to the company. So basically the lender loans money to both the borrower and the company. The company makes out beautiful but the lender takes all the risk. And they try to promote it like we’re helping out each other. That’s a bunch of crap. They only give you the option to send an unpaid loan to collections, but seriously how many people actually pay back a couple hundred dollars in collections. If you’re new to lending money go to another peer to peer platform that gives more professionalism and protection to the lender if the borrower doesn’t pay back.. take my advice and don’t waste your money and lose it to this horrible company that needs to be closed. After all it’s always about making money.

I wanted to believe in this black owned company but it has let me down tremendously. Not only does the app not work correctly but it doesn’t instill any accountability for the borrowers. So, before i discovered all this, I went out on a limb and decided to lend a random person I do not know (According to the acct. she’s just Maya C. from Chicago 👀) $210 with a return of $230 in 2 weeks. That was on March 2nd and it is now April 4th. Not only have I not heard a word as to when I will get my money back but they refuse to contact me directly whenever it “rolls over” again and AGAIN. They are now saying that they will have to send her to collections but who the heck is really going to pay $210 in collections? If they don’t have it now, what makes you think they’ll have it after interest and collection fees??? Seems like they need to do a more thorough check of who they’re letting people lend to. These people need to show employment check stubs so you can see how often and when they get paid so you can then try to charge their accounts when it’s time for payment. This is absolutely ridiculous. I’m SO glad I experimented with just one loan first, wish it was a lot less but after I get my money back I will never use this app or support this company again. If they’re starting to loose investors, that should tell you all you need to know about this company. Period.