Contact BetterMe Support
Company Name: Genesis Technology Partners
About: BetterMe helps you achieve your personal wellness objectives by building and modifying your meal and
workout plans.
Headquarters: Folsom, California, United States.
BetterMe Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with BetterMe: Health Coaching. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BetterMe: Health Coaching. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit BetterMe Website
Privacy Policy: https://betterme.world/privacy-policy
Developer: BetterMe Limited
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Read 50 Customer Service Reviews 😭😔💔
made payment for a month trial and did not read the email regarding automatic renewal charges and feel this is a little cheeky but thank you for outlining this to me That said The main issue was I could not access the exercises and take part as the app would not work for me on my iPhone I could click on but when I tried to access the exercise each day and say it would not wrk I deleted and re installed as adviced So as you can maybe see I never got a chance to experience the app or exercise plan Hence my complaint and request for a full refund of both payments of 8.99 for the trial and the further 39.99 as again I am still unable to use the app and I have not received the goods and services that I paid for. I would like to accept your 3 month trial and I appreciate this offer. But I feel this is a good will gesture after my poor experience and app related issues. I do expect a full refund as I am within my consumer rights to ask for a refund as I did not receive the service I paid. I would need a new link or assistance with ensuring the new 3 month plan will actually work in my existing app and it will be set up correctly and usable I look forward to your reply
I have been charged $300 after contacting your company to close the account! Please refund me my money - I have email interaction with your customer service team to account to this!
This is fraud. I am reporting them to the FBI etc. There is no call center no people nothing - Everyone must report them as fraud!
I have been charged twice even after everything showed cancelled. I even deleted and deactivated the app too.. This app is scamming & robbing off of people.
I have been charged double for the 3 months trail and I can’t get in touch with anyone at BetterMe! Give me my money back!!
CANCEL THIS !!! I DID NOT GIVE YOU PERMISSSION TO CHARGE ME $19.99 AND $30.99 IN ONE DAY. CANCEL NOW!!!!!!!!!
I DID NOT SIGN UP FOR THE MONTHLY COST I HAVE NOT USED YOUR APP ONCE I DID NOT GIVE YOU PERMISSION TO CHARGE ME REFUND MY GBP33.99 THIS IS STEELING
I SUBSCRIBED FOR THE 30DAY BETTER ME APP FOR 15.99. I CHECK MY CREDIT CARD THIS AM AND SEE 2 CHARGES. 1 FOR 12.99 AND 1 FOR 15.99 I NEED TO MAKE SURE THAT THIS IS RECTIFIED. AND THAT I AM ONLY SUBSCRIBED FOR 30 DAYS. PLEASE NOTIFY ASAP. RHONDA KRUSE.
The fact that your ads actually refer to people in their late 30s and 40s as seniors is disgusting, prejudice, and false. How dare you try to lower the self esteem of people like that in your advertising. Shame on you!
I cancelled in november 2022 but still get charged. Please stop this and cancel!
I want to stop this ap. I didn't use it and I don't want to be charged $59. I could not find a phone number, Please contact me.
Please cancel my subscription IMMEDIATLY and confirm by email.
I want to cancel my plan but I can't find a telephone number to call you Please contact me ASAP
Quiero cancelar este servicio...es para alguien con 100% de tiempo libre.
I called and spoke to a representative from BetterMex, I cancelled the subscription over three weeks ago. They have continued to charge my account! Not happy, trying to cancel this account is a nightmare. I'm contacting BBB and reporting this company.
I am getting charges every month and do not use this - please cancel
I cancelled my subscription plan for around a month ago but they keep charging me. An amount is more than the plan what I choose. Who can help me with this matter?
Such a Ripp-Off.. cancel cancel cancel
I want to cancel my subscription please!!!
I want to cancel my subscription, you your billing me this is the worst app ever.
I will like to cancel this app, I never used your app and unable to get a hold of anyone. I notified my credit card company of this issue and if charges continue my lawyer will have to get involved.
This people took again 2 payments after cancelled my subscribtuon twice Can anybody help to cancel this !!! Who do I contact?
This people took again 2 patments after cancelled my subscribtuon twice Can anybody help to cancel this !!! Who do I contact?
This is such a scam I have 150 in unauthorized charges with no contact number they are ignoring my emails and wont cancel my account
I want to cancel 2 different subscriptions under this email.
I want unsubscribe how can i
Been trying to cancel for 3 weeeks now. It says it will be in touch with me soon but i now realize its a scam. How does one go forth with this matter?
plz cancel my subscription,,I'm not using it,,useless thx
Es imposible cancelar la suscripción, hace días que quiero cancelarla y es imposible, no he aprobado el pago de este periodo.
HORRIBLE HORRIBLE. THEY STEAL YOUR MONEY NO ONE IS GOING TO CONTINUE TO GET THERE PRODUCTS EVERYWHERE I LOOK EVERYONE IS SAYING HOW HORRIBLE THEY ARE
WHY CANT WE CANCEL THIS APP, FOR THE PAST 2 MONTHS I HAVE BEEN TRYING TO CANCEL SUBSCRIPTION AND THIS MORNING IM BEING CHARGED AGAIN. WHY IS IT DIFFICULT TO CANCEL SUBSCRIPTION. PLEASE HELP ME REPORT THIS APP. THIS IS VERY WRONG, I NEED TO CANCEL IT TODAY AND STOP CHARGING ME EVERY IMMEDIATELY.
CANCEL CANCEL CANCEL
please cancel do not want any app .
Can't cancel with info provided. Impossible to delete?? HELP!!!!!
Please cancel my subscription. I thought this was weight watchers and I also live in Australia. I don't want to be charged any fees.
Please cancel my subscription. I am no longer using the app, and keep getting billed from Cyprus.
I want to cancel !! I don't have an iPhone or computer,,,,,,,I want to cancel,,,,,,,,,it is not letting me cancel !!! !! help me out or i will get a lawyer !!!
CAN YOU PLEASE CANCEL MY SUBSCRIPTION WHAT IS SO HARD IN DOING THIS. REGARDS SHANAY WATSON
I need the telephone number to cancel my subscription can I please a number. Wow what rip off
I want to cancel my subscription. Please. Bill number 13357940 Bill number 17289218 I am not your program. thank you.
I never finished registration. I thought I logged out & it billed my Paypal 3x this week. No success at contacting someone at Better Me. Filed dispute at PayPal.
Has anyone had success in cancelling their subscription? Please share how, as emailing them has not helped, and I can't cancel through my subscription. They say on their page that a "Help" link is available to cancel, but yet it doesn't show up on the profile. Any help from anyone would be appreciated on how to cancel this.
DO NOT GET THIS APP the don't respond and you can't cancel without "speaking" to someone.
I need to cancel my subscription due to 3 health issues. Bladder incontinence Sacroilitis Knee arthritis Thank you. Re: Susan Viereck
I never even finished registration. I thought I logged out & it billed my Paypal & has double billed for past 3 weeks & I just saw it in my other email! Praying they cancel asap. If I've never even logged in I should not Have to pay anything!! Money grab rip off!!!!!
Deseo cancelar la app no me es útil aparte lei los comentarios que realizan cobros semanales mismo no se me especificaron antes, quiero cancelar esta subcripcion.
I asked to cancel PRIOR to the end of my free trial and was still charged. I am now short on my bills. Please refund my charge and CANCEL!!
Not User Friendly, good customer service though
by Cr@fty Mom
UPDATE: The developer reached out to me after I wrote my review and after free emails back and forth, they kindly refunded my money. I appreciate their customer service and no hassle.
Original review: This app has some good features, but it's not user friendly. I like that there is a "to do" list each day, but you can't customize what options are in the list. I'm a nursing mom, so fasting is not an option for me, but I am unable to turn off that feature. Adding the food I've eaten in the calorie counter is pointless because it barely recognizes any food I try to enter. I end up bluffing my way through it just to get a rough estimate of my calorie intake. And, most of the measurements are in ounces. My fitness watch is linked, but my step count isn't updated with it. It seems I have to have my phone with me just to have all my steps counted properly. I like being able to record how much water I've had to drink, but I can't seem to change my goal. I like that there are several fitness options, however I haven't tried a single recipe. I don't have time to go shopping for specific food and make a meal for myself... I have 4 kids and they're not going to eat these meals! I'm really frustrated that I paid for this app. It seems totally different than what was advertised (I signed up through a link in Pinterest). A free trial wasn't even an option.
Only 28 days?
by Mas4sam
I really loved this app when I did the free trial, so I bought the lifetime subscription. But it now seems that once I’ve completed 28 days’ worth of exercises, there’s nothing left to do in the app. Will you be adding workouts beyond the 28 days? I certainly hope so. If not, I recommend those who love the app purchase only a one-month subscription rather than waste money on a lifetime one, since you only get a month’s worth of workouts anyway. Three stars instead of five as a result of this issue. Tempted to move it to two.
Update: the developer’s response was misleading and entirely inadequate. They responded to my complaint about only having 28 workouts by noting that there are 7 different programs. These are in fact only the “arms”, “legs”, “abs” etc. sections, each one containing only 4-5 moves and lasting roughly 5 minutes. You have to combine all 7 to get an actual, full workout, and there are only 28 total. Once you have completed the 28, there are no additional workouts. If you’re serious about getting in shape, don’t get this app. You will only get in shape for 28 days. After that, you’re on your own. As a result of their response, I am lowering my rating to one star. Should they expand to additional sets of workouts, I’ll be happy to increase my rating. As it is, extremely disappointed in my purchase.
Great app but not happy about other stuff
by Stupid Nicknames None Avail...
I signed up bought the app, have had it for a long time pay my dues regularly except recently. I got he app because I wanted to be healthier, life had other plans. And the app and I just couldn’t do what I needed to do to to get there. So I deleted it. And then saw I kept being billed for the service that I was no longer using. And there is no where within the app to cancel the purchase. Because what’s to point in having to pay for something that you quite frankly have Zero time for let alone cannot do half or more than half of the exercises because of personal injuries I have sustained. I think this app is great for someone who 1 can afford the time and actually do the exercises within it. You will loose weight, tone up, or raise your heart rate, and if you follow the diet plans inside it you will most definitely have a healthier disposition to be sure. My biggest issue here is I cannot use this app and I have no way of removing it from my phone let alone from having to pay for it each month. Which is not working for me. So please tell me how I fix this issue I just want it gone. I know I can remove it from my cell and have done so before, but I think it’s just crazy to have to continue to pay for it when you cannot use it. Please help me. Thanks...
-Not to happy-
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