Turno for Cleaners Reviews

by Kayleew13

As a cleaner, Turno is terrible. You will NEVER get paid what your work is worth. People in Turno bid so low, you will always be out-bid and hardly ever get a job unless you bid $60 to clean a 3 bed/2 bath home. Turno favors cheap clients who don’t want to pay standard cleaning fees and won’t pay a cleaner what they are actually worth. Additionally, Turno interface is a NIGHTMARE. I have a client I am working with on Turno, and I can NEVER message her, no matter how urgent the matter is!! Because the interface is so bad, it won’t let me send a message from my list of customers and it doesn’t let you message someone if too much time has passed?!! Even if they are your customer? And what’s worse, is I messaged support and they didn’t even care. What’s even worse, is I can’t get her phone number to communicate with my client, or I get kicked off Turno . So it’s bad for both the cleaner AND client in that regard. I’d avoid Turno if possible, or try to just get their phone number and get off Turno ASAP.

by Bsanro

this app does not protect or care for cleaners. They give host two weeks to cancel for a service that was completed. They don’t care if you have proof they just simply say “we can’t help you and the host has the right to cancel up to two weeks, even if you submitted the photos and checklist we just don’t care” a lot of host get on Turno to hire cleaners and get free cleanings. They get away with this 100% of the time. This has happened to me TWICE in under 3 MONTHS. $400 stolen from and $300 from another host. They don’t care and I would 100% not support Turno at all. Warn all your friends and family to stay far away. There is other options that support cleaners unlike Turno. They also charge crazy fees and use stripe & we all know stripe is know for stealing. Stripe charged me $38 from one of my cleanings I was shocked.

by Jessica21235420

Don’t waste your time and money on Turno I know some people do get work but most of it it’s fake I been using Turno for over 10 days and I bided over 12 times and nothing I was told on the welcome call that after 2 days it will Expire and if someone got hire I would get to see the other person bid and info and I hadn’t seen any of that none of my bids got accepted so I messaged costumer service to see what was going on and why I couldn’t see if someone else got hire after my question 1 minute later I got on Turno and I was able to see 3 bids that I lost but it made no sense one of them said that they had won 8 days ago when the bid was send 7 days ago I know to everyone might be different and some might get work but if you don’t have the time to be waiting it’s better to not use this fake app and try using Facebook groups or Neighborhood app

by Nick Florida Cleaner

Property managers and owners will use Turno and it’s set up to drive down prices and take advantage of a competitive industry. This would be fine if the clients we run into on Turno are nice and respectful but a lot of them aren’t. Our overall experience with customers in Turno are negative. There is no incentive for customers to treat cleaners well as they can jump back in and get a bid for cleaning for $75 dollars if you don’t bend over backwards for them.

Clients on this app will not approve payments and then not pay you outside of Turno . We are owed over $800 from clients on this app who take advantage of the system and don’t pay. this app will not do anything unless it’s for the owner and they are taking money back from a cleaner.

this app does not allow you to respond to reviews. We have not closed a new client in a long to time to do an outrageous review from a psycho client who scream at cleaners on phone and is clearly has OCD. Allowing cleaners to respond is a standard for business’s, just look at google.

I could go on and on about improvements that need to made to this application to make it a better experience for everyone involved. this app just doesn’t understand it’s own issues and has done to nothing since I joined to remedy any of it.

by Disappointedandmad08

the way Turno is set up could give me a brain aneurysm. first of all, they require SO much information before you’re allowed to see offers. i needed to provide two references which took days for them to approve. then, i had to set up my payment account, and then pay $15 for a “background check badge” that they didn’t even give me. i think the worst part was also requiring me to schedule a welcome call before i was allowed to see jobs posted, and i sat on the call for 10 minutes waiting for someone to come on before it just disconnected. so because they didn’t approve my background check badge that i spent money on (that i better be getting back), and joined a welcome call that didn’t even exist, i can’t see or bid on any jobs. what an awful, awful app. please do not download this, it’s fully giving scammer vibes.

by Renaemfintiredofthisshiid

I’ve cleaned for over 10 years for clients homes, businesses, airbnb’s etc. Every single cleaning I bid on I’m out bid because they’re only worried about getting the cheapest price. I know my worth and how hard I work when cleaning I’m not going to do it for $10 an hour. I’ve been in the industry for years and it’s pathetic that people are bidding so low they’re not even making a living out of it. A basic cleaning from a company runs around $400-$1000 and they don’t do deep cleanings. I charge a minimum of $200 usually and people that want their properties cleaned correctly pay that. I have been bidding way under my average pay $80,…$100 and haven’t received anything. Be for real why are y’all tearing your bodies up for minimum wage?? You’re only helping the company profit this company won’t help you when your spine is ruined from scrubbing someone else’s tubs. Have some self worth. Even a 1 bedroom 1 bathroom should be a minimum of $80 and that’s if it’s a light cleaning. It should be against the law the underpay service workers that are doing a job most people can’t and won’t do!

by Lifeless Corps

Stay away, Turno is GARBAGE! Offers never come to you, but your punished for taking to long. Bids disappear randomly, chats disappear. Lose a bid? Good luck knowing what the winning bid is! Get an offer and you bid? Never to see it again EVER! this app cares less about it and only about the fees and money they collect from hosts and cleaners. Most every offer is fake and always expires. If your lucky enough to win a bid, good luck! Because you’ll never get to clean. Of the 2 accepted bids out of a hundred or so I’ve made, I’ve chatted with one just to be haggled down from my price. Finally told that person to kick rocks. Another I had a phone conversation with, never to hear from them EVER AGAIN! NOT TO MENTION VERY IMPORTANT HERE, MAJORITY OF OFFERS ARE THIRD PARTY OF A THIRD PARTY. You’re never dealing with the actual owners of the property’s and they are managed by huge “property management” companies who want to pay waiters wages. Also most the offers on here don’t even list the properties correctly which would be an issue from the host side of Turno . I’ve been on here a couple months and it’s a joke.

by FatAlbert1234567890

Turno is such a hassle! I just wanted to see what was out there for some side hussle cleaning projects. I downloaded a couple of other apps and there was nothing in my area. After a month and uploading five different profile pictures that apparently didn't meet criteria (very appropriate, clear, headshots but nothing below chin can show apparently.) then I went on to connect all of my banking information even though I still don't even know if I find a single person in my small community that is looking for a cleaner! About a month later I'm finally accepted into the marketplace.. but oh wait! I have to pay for a background check now.. seriously?!? I'm not even allowed to see what my potential options are in my area before spending all of this time and now actual money before I can confirm yep. My towns too small for Turno. Not going to waste my time or money, it's unfortunate. I would potentially pay for a background check if I could view the "marketplace" first and see if there is anything to even off..?

by Honu_cleaner

There are no safety features for cleaners on Turno. Currently I have someone using multiple profiles and providing misleading information to get me to do a job. I accepted it under false pretenses. In trying to verify the authenticity of the user with TurnoverBnB I had no success. Turno support (which is via chat only with only two operators) is unavailable on the weekends. Without any regard for the safety of the cleaners someone could potentially be put in harm’s way by the hosts.

Also payments to cleaners go through a third party app which delays payments significantly. People are cleaning for money and when it’s difficult to access that’s a problem, what’s the point of even using TurnoverBnB if they are ok risking people’s lives and not paying them promptly? I think the creators have good intentions, but it’s time to rethink and restructure this platform.

by Zoo Zoo Peddles

Downloaded Turno in 2021 just added info and pic. Kept getting you have jobs in your area emails and offers. Lots of them. ignored it til this past month. Payed for the back ground check. Got my badges. Looked for all those jobs they said I had offers for. No where to be found. So they got me for 16 bucks for the background check. And said I have limited access because I don’t have any client history on their app. And I’m not getting any email reminders like I did for years about pending job requests in my area.!!!!!!!!! Fake fake fake. I even updated Turno . I feel like a fool and paid 16 bucks which I needed very badly. It’s only 5 bucks for a Craig’s list ad. Don’t get Turno. It’s a scam a fake scam!!!!!!!! I want my money back. Get Turno off of here scammers. I’m reporting you

by Kyle.X

As far as the picking up of projects is concerned it works pretty well. However set up is a nightmare Turno itself doesn’t have half the functions the website does so In order to set up you profile fully you have to toggle back and forth between Turno and the website. And that’s assuming that Turno doesn’t crash on you every few minutes like mine did. Also the payment integration is THE PITS!! be prepared to wait 15-30 days for your money. Also half the stripe features (stripe is the payment integration they use) aren’t there. You have no control over your money flow and you can’t add a debit card to get paid sooner like you can on the normal stripe.

by Meggz1288

Turno is highly catered toward the host not the cleaners. If you’re a host and want to remove a cleaner, it’s as simple as clicking a button. If you’re a cleaner and want to remove a customer, you have to email customer service and wait for them to remove the customer. There’s not a good set up for delayed checkouts and more often than not, a cleaner will show up to a house at the normal scheduled time, only to find the guests are still there and have scheduled a late checkout without the cleaner being made aware. I’ve had hours of my time wasted as I wait for customers to leave. The cleaner’s time is not considered at all. There should be an inconvenience fee cleaners can charge the host when a cleaner shows up at the scheduled time and guests are still there and the cleaner was never notified, ESPECIALLY if the cleaner is making hourly pay.
Messaging through Turno is extremely delayed and not effective.

by RMR131

Perfect example is I recently had a customer who is now, and scheduled a cleaning for his Airbnb property but his payment declined. It showed up as an available project and I clicked except and then it disappeared because he did not have payment info, that all makes sense but what doesn’t make sense is then he updated his payment info and I was not notified until an hour after the project was scheduled and I had made another appointment in the meantime and get a bad review from the customer because I wasn’t notified nor was it EVER on my schedule, not even after accepting it, it just disappeared and customer service can’t do anything about it, including removing the inaccurate information in the review for 30 days. Not acceptable.

by 333powerof

As a cleaning company LLC of many years I must say the first thing you all should do is hire a cleaning company to set up Turno . A bathroom with a shower curtain a whole lot different then one that is fully enclosed in glass on the beach x 4 of them but no mention during bidding. How about how many beds versus bed rooms. A 3 bedroom is not 3 beds. On the beach that could be 12 beds. Again huge difference in bidding. I also don’t like that I have to bid or reject or you won’t leave me alone. I am a 5 star cleaner on app and I get maybe 1 out of 15 bids. Very sad when there is supposedly a huge shortage. I have no idea as to my competition and now do believe most of these bids are actually fake.

by 307c

There are some things that would make this awesome! It would be great to be able to list myself as a cleaner, so I don’t have to create an entire separate account. Also, I really need to be able to print from the screens to show my business manager who has cleaned when. When I asked for help on this, the solution offered was to screenshot the calendar and print it from there...lame. Lastly, it would be great if there was an option to retroactively mark a listing by a certain cleaner. I originally was told I could go in change the date to a future date, add the cleaner, then change the date back. This didn’t work. Please fix these issues and it will be 5 stars!

by Bad Updat

Turno is set up to support hosts only. You can tell cleaners are not valued. Hosts can go in and get refunds even if you have proof the job was done correctly, they charge you state taxes and don’t pay the state on your behalf so I get taxed on that income a 2nd time. Customer service reads from scripts and it can be very frustrating, they also don’t know much about stripe which is who they use to process payments. I did give 3 stars because I do get a lot of work on Turno, otherwise I would give 1 star as I don’t feel valued as a cleaner who grosses about 75k a year on Turno . I am listed as a super cleaner so I receive a lot of bids so it has helped my business grow. I wish cleaners had more access like being able to disconnect from a host instead of having to ask customer service, I wish Turno wasn’t so slow and so flawed; it’s almost impossible to read my messages now, it takes so long to load. I also hate that hosts can leave reviews at anytime but cleaners are forced to leave a review after the first cleaning in order to access Turno and see your other jobs. If Turno was more accommodating to its cleaners I would give it 5 stars.

by Serrrrrrrrrrrrrrrrrrrrrrrf

I have been using Turno for about 7 months now and it has truly helped my company grow and gave me much experience in turnovers. Customer service has been very help, specifically Bela when I had an issue and follow up questions. She was great. This is not a 5-star review, only because Turnos fees can be pretty rough. They should charge a membership rather than taking a cut of what you make from each clean. I charged a customer $440 total for an extremely horrible clean up from a party with zero notice(im talking dirty diapers everywhere, bugs etc) and I saw less than $380 of that. Those are the ridiculous fees that really kill the experience. The cleaners are the ones out there doing the physical work. A membership fee would make more sense instead of taking chunks of what we are working for. You have to up your price to make what you deserve and that turns customers off of accepting your bid.

by TONY-RO-OIL

I've deducted two stars due to the issues with the this app platform. Firstly, I find it frustrating that users are required to review a client before truly understanding their behavior. The system mandates a rating to access the program, which feels restrictive; a bypass option would be beneficial.

Additionally, I believe it's unfair that customers have the ability to cancel payments for completed cleaning services, especially when there is substantial documentation to support the work. this app facilitates this process but then leaves the cleaner in a difficult position, stating that they are merely a middleman and that we must seek alternative means of recourse.

I feel like the platform goes always at side of Hosts, protecting their payments and agenda. Unfair reviews cannot be removed even when you have proof of everything. The platform is now full of scammers, cleaners who access the platform (undocumented people even) only to bid and know the market or hiring high reviewed profiles to give them bad reviews.
Something have to be done.

by Lostell

I was referred to Turno by a close friend of mine, as my full-time job does not offer the opportunities for me to secure a second source of income via a different place. I thought this would be a beautiful, sign up and get started, but I’m restricted based off of my access and I am unable to reach a wider audience unless I increase my response times to bids, however, I get notifications at midnight and 3 AM which I have screenshots of to prove. Like so many others I am trying to be more cognizant of going to bed at this time and am rarely up at those times if at all, I just don’t understand why this cleaning app has dating-esk features such as restricting access levels and not being able to reach a wider audience unless I go out and begin an LLC and get bonded and insured. Is there anyone who has read this review that is willing to provide some insight and clarity?

by RadHorne

Initially, I gave Turno a poor review because it kept kicking me to the site when I tried to use it. There’s a weird glitch when you try to make an account through Turno that causes it to make two separate accounts. I had to sign out in Turno and sign back in and the problem resolved. I wish it was a smoother in the beginning, but now that I’m logged in on the correct account, Turno works great.

by KB@”’

My experience with the this app app has been positive overall, though it comes with both benefits and challenges. Since using Turno , I've retained most of my clients and ensured consistent work for my team. Features like the client review option are particularly valuable, as they allow customers to gauge performance. Additionally, cleaners can review clients based on property descriptions and pricing fairness. The customer service department is always ready to help, with Samantha and her team available 24/7, providing a great sense of security.

However, there are challenges. The bidding process can be tricky, often requiring bids at very low prices, which has caused me to lose some opportunities. Also, the payment option can be unreliable if a client doesn't have an up-to-date payment method.

by Sofiab.hw

Turno gets me cleaning projects more than I expected and it’s so highly profitable!! I started an independent cleaning job when I moved to a new apartment and my bldng manager made an agreement with me that since the rent might increase the following year, she can make an exception for me if I clean other properties she manages. She paid me good money and so I decided I could make cleaning properties a full-time job! 2 years later, I decided to clean for vacation rental hosts in my area and I wanted an easier way where I can find clients, automatically get paid, and have projects scheduled every week! I heard about Turnoverbnb and gave it a try. I’m happy Turno allows all of that plus it is very manageable to all other things– from rejecting projects, through easy chat communication with my clients!! I’m so happy I found Turno because I can tell they care for cleaners like me and they prioritize our safety and credentials! For example, I found a broken mirror in one of the airbnb houses I was cleaning. I was able to report the problem through Turno with photos, time, and date right away . The host was glad I reported it right away and she was able to replace it before the next guests checking in

by Kristine.cashmere

What started as a job to get thru college ended up being my full-time career! Call me crazy, yes I did drop out of business school to pursue this. But the cash flow potential is unlimited, it just comes down to YOU. Now I manage a team of cleaners and made so much more money than I expected (6 figures my first year, and counting), all because of this one app. I’m super thankful to have come across this app, Willy and all of the this app support team are always such a pleasure to work with and super helpful with such a positive attitude every time I come to them with a question. Now I’m not saying you’ll sign up and your life will change overnight, it comes down to your skills, a love for cleaning, overcoming challenges, and ability to learn and grow fast. If you have what it takes and persistence, you can make serious money off this app.

by Yoleeee

If you are a cleaner that has ever been stiffed on payment like me, you need Turno! They take the payment for you ahead of the job. If you are a cleaner that would like to work for yourself then you need Turno! You have access to a wide range of possible clients in your area or whatever area you’d like to work in. Turno is easy to navigate. They have a 24/7 support team. Mia just helped me with my issue within a couple of minutes! You won’t regret it. You represent yourself or your cleaning team and they provide the support you need on the back end like..finding the client, scheduling, reviews and it’s compatible as an app or in your browser. You can also merge your current clients so you’ll have everything and every communication in one place.

by Hollingsworth21

I have been working with Turno since April 2019. This is the easiest platform to maneuver through. I haven’t had many issues with Turno either, I think maybe 2 small glitches, but anytime I have messages customer support I immediately got a response. Very impressive since the last time was on a weekend. I got an immediate response and they got right on the issue and it was fixed promptly. They even followed up to ensure everything was back working promptly. Just that in itself earns my 5 stars because these days attentive customer service is just hard to find and the fact that they genuinely care about the product they promote. And then finally I have made some decent money getting connected with short term rental managers and owners as well. It has definitely been a positive thing for my cleaning business. Highly recommended! Just to piggyback on this review I am still receiving excellent customer service through the TurnoverBnB app. Alice is the greatest and had a solution to my problem within minutes. Short term rental cleaner’s definitely should be using Turno!!

by Rebeccawicked

I have been pretty successful with Turno and the hosts, jobs, efficiency, etc, but the problem that makes me really upset is that I recently got a bad review from a host. It says “from a host in San Diego” I live 22 hours from San Diego. I have never lived or worked there so how would I have a bad review from a host in San Diego? My current hosts that ARE out of state, still show up as an Oklahoma property. I contacted support and was told it would be escalating to tech but it’s been a week and NOTHING. Also, if I go to website and not Turno it says all my hosts are in the town I live in which is a town of 5K, 30 miles outside of the city I work in. So I know that’s messed up too. Come on developers and tech… I shouldn’t have a bad review from CALIFORNIA when I don’t live or work in CALIFORNIA…

by Lissy.Dee91

I clean on my own, and am using Turno to test the waters in my area before moving forward with starting a business. I’ve used it previously when working for a separate company in Denver. Everything runs smoothly for me. I’ve used chat only once, and Juniper was a great help.

The only con I can foresee just yet, is the fact that they use a third party payment system called Stripe, and they delay your pay. I recall this for my old coworker as well, and I myself an experiencing it so far. It’s not too much of an issue for me, as Turno isn’t my only source of income, but if someone was solely reliant on the payments from Turno, it might be a problem.

Otherwise, it’s great!! Easy to use

by Texasgirlhikes

In July 2021 I was told about Turno through a potential new client (whom I did land her business of 4 properties). I completed the initial process and was approved fairly quickly. It’s now September and I have grown my business extremely fast. I do not have to market my business as I stay very busy from all the clients on Turno. I love that all my clients are on this one platform which keeps my schedule so organized. The payment process is easy and I’m paid within 2 business days.
The customer service is exceptional. When I have a question or concern I send an email and they respond promptly.
I highly recommend Turno to anyone wanting to start a cleaning business or expand their current business.

by Noor200002

this app has truly revolutionized the way I manage my appointments. As a busy professional, keeping track of my schedule can be overwhelming, but this app simplifies the process effortlessly. The interface is clean and intuitive, making it easy to navigate and schedule appointments with clients or colleagues.

One aspect that truly stands out is the exceptional customer support provided by Claire, the support agent. Whenever I encountered an issue or had a question about Turno , Claire was there to assist me promptly and efficiently. Her dedication to ensuring a smooth user experience is commendable and greatly appreciated.

Turno itself offers a wide range of features that cater to various scheduling needs. From customizable booking forms to automatic reminders, this app streamlines the entire scheduling process, saving me time and reducing the risk of double bookings. Additionally, the ability to sync my appointments across multiple devices ensures that I stay organized no matter where I am.

Overall, this app has exceeded my expectations, thanks in large part to the exceptional support provided by Claire. I highly recommend Turno to anyone looking for a reliable and user-friendly scheduling solution.

by Nikkismith99

I usually don’t write reviews, but I will for Turno. When I first started with this app, the policies were not great and cleaners were such an abundance that you could never get a project now that I have been with them for a few years and sent in multiple policy changes, that might help they actually listened and changed a bunch of policies so that Turno is more suited for cleaners and problems that arise. Every time I go to the help center they always answer within a few minutes and have always done their best to help me with my problems, my helper, Richard was definitely a five star guy and I hope this app continues to grow and continues to update their policies and update their app!

by Cdizzle3599

I’ve been on this app for years and any time I’ve had an issue or question the customer service has been great. Recently my customer list has been cluttered with lots of potential customers that never actually amounted to any cleans or they just accepted my bid and never communicated past that. I asked Ally through chat if she could help me remove everyone except my two clients that are actually giving me work. She made sure to confirm who I wanted removed to ensure I wasn’t disconnected from the wrong people which I thought was incredibly thoughtful. I’ve enjoyed using this app and have had good experiences so far. I love that I can get badges to show I’m insured and that a background check was ran. Although paying for those isn’t ideal, it costs money to run a cleaning service even as just an individual.

by Lexy61892

Willy has made my experience with this app effortless. Anytime I have an issue he is very quick to resolve it. Very knowledgeable and knows what he’s talking about. I don’t have anything negative to say about Turno because they are always on top of things. We have hit profit margins of 100k this year with cleaning airbnbs. Turno makes anything possible. If you put the work in and do right by the host and follow their checklist it is very rewarding. Willy is great and always happy to help.

I had to come back and edit my review. I see a lot of 1 stars on placing bids. Turno is the reason for the success we have today. You have to want it you have to work for it. My strategy is that I bid on smaller projects that only take us an hour to do puts us in a better spot and able to do between 5 to 10 cleanings a day. Honestly it took us three years to get where we’re at on Turno but it took dedication and commitment. I quit my full time job to do this because I knew it was going to be something one day. You just have to put the effort in. A business is not built over night if you want it bad enough you’ll keep showing up.

by Salvatore Percival

I have been using TurnoverBnB for over a year now to schedule with my customers. I first was introduced to the system by a Airbnb client I have, and then I began requesting all of my clients to signup to keep my work in the same place. Turno is straight forward, easy to navigate and clean. Also, their customer service is great and they have always been able to assist me with any questions that I have. I would recommend Turno to any cleaning professional or company that is hoping to streamline how they keep track of their cleanings and scheduling.

by Elegantlexi

I was waiting on a badge review for almost a week and I was wondering what was going on and why was it taking them so long to approve my paperwork. I reached out to the support team and spoke to Mary. She was so helpful and reassured me that they were running a little behind on approving badges and that she would make sure to put in a ticket with the badge team, in order to get things done quicker. A day later my license badge was approved! Thank you so much Mary for your assistance and eagerness to help. I appreciate it.

by Shinemaids

I have been in the cleaning business for over 10 years. I first started using TurnoverBnB back in 2020 to schedule the cleaning jobs with one of my existing customers. Once I joined their Marketplace, I had access to several Airbnb hosts in my area, which was very helpful for our business. Ever since, I have completed hundreds of projects for multiple customers, and had to hire more employees to cover the demand. It has been and continues to be a good way to connect with new customers and grow our business. Recommended!

by Itsme Sally

I really love Turno it gets new notifications cleaning projects periodically. It’s so professional. I love how I can instantly upload the pictures before starting and after to let the clients see my cleaning skills. Also I cannot speak enough about my experience with turnos customer support Kassie this lady went out her way to find a solution to my situation. She made me felt at ease. I really love Turno.

by Baby Boomer2022

The chance has been taken! Dalia has made me feel like I can get work here, also I can help improve the $$$$$ paid to the cleaning industry! Like 30 a hour for cleaning supplies alone. U can’t leave until the laundry is done and you have finished your job! I guess my next review will be when I get some consistent work. If not I will have to say goodbye! However Dalia does amazing job with customer service A+ and that alone has kept me moving forward and being excited to go forward! Let’s put Dalia on the top ranked team!!!🤝👏🤞👌 Let’s make this a awesome workforce so the cleaner and the company can make🤑🤑🤑🤑🤑🤑🤑🤑🤑🤑