Clean Up Storage - Cleaner Kit Reviews

by Completely Screwed

I downloaded CleanUpStorage yesterday and used it to begin the cleanup by starting with eliminating/ merging duplicate entries in my phone contacts. That seemed easy enough. It completely screwed up my phone book. It merged many entries that were for completely different people, eliminating one of them in the process. It eliminated my own entry and merged it into my husband’s entry, despite the fact that we only have our home phone number in common. It took many entries from different people at the same firm and combined them, eliminating one of the people’s contact so I can’t even find them. These completely wrong changes in my contacts then caused changes in all emails associated with that eliminated contact, and changed the name of the sender to the name of the surviving contact. So I can no longer search for emails by sender. It is a horrendous mess!! I
My entire work life is on my computer and I can’t believe it’s messed up both my contacts and my emails!!

Please can some one from CleanUpStorage tell me how to reach you so you can help me? I’m really desperate! Is there any way to undo what has been done? I’ve deleted CleanUpStorage for fear something more will happen, which I know is irrational but I was in a panic. Please help.

by YelenaSimp

I gave this review a one star for the reason listed below, but I believe it doesn’t even deserve a star. In the AppStore and on social media, where I originally found it, everyone stated it was free. Not really though! It’s only free for three days then they charge you automatically. I signed into my iCloud so it could access my photos to clear out, but no where in the terms and conditions or policy did it say I would have to automatically have to pay. I downloaded it back in November and just noticed that it has been making me pay $4.99 a month. I even I downloaded CleanUpStorage and I still have to pay, which is ridiculous! It’s an absolute waste of money and it says I’m still subscribed in the AppStore but there is no unsubscribe button?

by Beauty Without Her Beast

So I got CleanUpStorage and I was also excited, but when I entered CleanUpStorage if you didn’t start the free subscription you couldn’t use it. The free subscription was the only way to clean your phone! And it stinks b/c I am in 6th grade, ok? And I don’t have a lot of money, and even if I did I would not spend it on this! It’s $8 per week for the subscription! That is not something to spend your money on! Just do it yourself if you have to, yeah it will take a while, but it’s free to do your self. If I could rate 0 stars I would. B/c they are just taking your money to clean your phone! And they might miss things, how would you feel if they missed things?! Horrible. B/c you are spending $8 a week, $24 a month, that’s $288 a year!
My advice. Don’t get it unless you are willing to pay $288 a year...

by Jaws285

Intrusive crap! They say free then inundate you with weekly or yearly fees that you hopefully will forget about after the trial. Harass you with and absurd amount of ads and within seconds, then ask you to rate CleanUpStorage . How about ZERO. After you try and actually “use“ CleanUpStorage in the free section just to get a feel for it now it locks up and will not allow you to go any further without actually purchasing something. Here now I’ll rate CleanUpStorage , junk, complete CRAP. I’ll go onto something free and try and delete things myself rather than feel like I’m put into some kind of moron trap and forced to buy something. It’s not that I don’t mind purchasing something obviously I’m using Apple products, it’s just that I want to chance to see what I’m using like the rest of the real apps out there that aren’t maybe hiding something and luring me into a weekly or monthly rate that I forget I’m paying. Sucker somebody else but not me today.

by LostKing78

You wanna be scammed? Just download CleanUpStorage , you'll see. All that you'd want from an app designed to help tidy your phone, is NOT in CleanUpStorage. And guess what? You're not getting your cleaning tools, apparently it's $3 weekly (It's not, people like myself got ripped off for $12 on the FREE TRIAL) or nearly $13 a month if you just wanna give them some more of what is rightfully yours, noting they don't hold their end of the bargain when it comes to reliability of CleanUpStorage . You have to PAY in order to actually clean your phone at all, meanwhile I did the apps job on my own, only taking 10-15 minutes of my time. But it was worth not giving CleanUpStorage any time to charge me for doing the job. Developers, you deserve the worst possible outcome to your company's "future" you think is good from taking peoples hard earned money by selling an app that doesn't do a simple task that is FREE... Sorry not sorry.

by Kai Reineri

Its not worth your time. Not downloading CleanUpStorage will save more space than CleanUpStorage will help get rid of, unless you get premium, which seems pretty stupid if you think about it. It was asking me to select photos to delete, and I went through and selected all of the ones I didn't need, which took around 10 minutes, and clicked the clear photos button. It told me i needed premium to delete the photos. I can do that on my phone for free already, so why do I need to pay to do it on an app thats taking up a bunch of space anyways? So i clicked cancel, and looked around for other things to help clear my storage space, and there was nothing but “secret contacts” and “secret photos” which aren't helping me save storage space at all, so if you really want to clean phone space, please get a different app or just do it yourself.

by Normieg_03

Downloaded CleanUpStorage and purchased the year subscription. After it went through the process of scanning my phone, it allows you to choose how you would like to delete your files (duplicated photos/videos is what I was interested in.)
For instance, I had 503 duplicate Live Photo’s and you will manually go through and select the ones you’d like to keep or discard. After only getting halfway through of selecting them, CleanUpStorage crashed.
I restarted CleanUpStorage and tried again, Same results!
So I tried the video folder hoping it would be better. I had over 1000 videos. Taking the time and going through them and selecting the ones I wanted to trash, about halfway through, it crashed again.
Twice it happened, so I’ll give it one more try... nope same problem.
I would not suggest purchasing CleanUpStorage for this reason alone. A lot of time spent for no results.
So 1 was the lowest I could score to his app, but I would have given it a 0 if available!
Hope this helps with anyone trying to decide to purchase or try CleanUpStorage.

My phone info:
iPhone XS 256gb - fully charged - WiFi and cellular enabled - WiFi has full bars with 956 download and 925 upload speeds - cell was at 3 bars ATT service- no vpn’s turned on - no other applications open or running.

by Purse And Shoes

In my opinion this is one of the worst apps because it leads on to tell you like there’s plans that you can do and you’re like no thank you I want it so then you go through like all your photos and everything like that and you have to be careful because I’ll delete some of the photos that you absolutely love so I had to re-go through all of the sections I did and also after you have went through all your sections and they have picked them all out for you they won’t clean it until you select a plan and Me was not a lot of money but still having a job it’s not my priority to spend five bucks a week or a month or $30 a year or monthly it’s not easy so if you’re like me with a lot of money don’t get this so I gave it a one star rating and also it’s very laggy.

by BriAri0000

why on earth was i charged $5.99 three times in one week?! i understand automatic renewals... once would’ve is fine. but three times?! utterly ridiculous. i wouldn’t download CleanUpStorage.

Edit: thank you, but this response fails to address my concern. I chose a weekly sub and I was charged for each week all at once, 3 weeks in. The point is that some of us sign up for a weekly sub instead of a monthly sub due to financial reasons. Charging $6 vs $20 is not the same thing. I would expect to be charged on a WEEKLY basis, if I’m paying for a WEEKLY sub. Not to be charged $5.99 for 3 weeks, all at once. If I wanted that, why would I subscribe for a weekly subscription? I’ve already resolved the issue with Apple and deleted CleanUpStorage . My feedback is to be more transparent in how the transaction will occur. Thanks again, and have a great day.

by EnguunD

When I first saw CleanUpStorage I thought it would be helpful since I needed more storage but when I downloaded it and used it, it kept on saying “Limit of 20 exceeded” when I counted and was exactly 20. I was very confused so I decided to use another feature, too bad said the same thing. You have to pay to actually use CleanUpStorage if you don’t it’s just useless. It’s also a scam 7.99 a week? Normally it would be 7.99 a month at least. Every possible way I try to use this I need to pay. So developers note this, if you are not going to make an app free don’t let people download it for free and get disappointed, I recommend you don’t use this but if your actually willing to pay that much a week then do it.

by Dukester75

Love the functionality. The free version lets you clean up a handful of things each day. There is a costly subscription, but also a “pay once” option. I would pay FULL PRICE and give it 5 stars if the full version could be shared with my wife and daughter in my family iOS setup. Please consider this. Out a full version out there we can use with our family sharing instead of making it an in-app purchase that cannot be shared. You would have my money.

After developer response “blaming” App Store rules: thank you for the response. Developers rarely do that lately. I see what you are saying, but you know you can make a paid version of CleanUpStorage in the store. You are choosing to make it unshakable by making it an in-all purchase. I’ve lowered my rating and will seek out another app that can work out such things.

by SugaryLemons

Yes, it’s true. Just like every other review says, you need to pay $7.99 ($8) subscription weekly to actually use CleanUpStorage . Yes, it does in fact seem to clean your phone and make more space, but it’s a little pricey. It’s a bit of a scam considering you can download CleanUpStorage for free, but end up having to pay anyway. App developers, if you’re reading, instead of having a subscription, it’d be better if you just had to pay for CleanUpStorage altogether and not be somewhat scammed. I didn’t actually test it out myself, because I am young, I don’t have a card, and my parents wouldn’t be willing to pay $7.99 subscription weekly. I would have liked to be able to clean my phone, but the subscriptions are a little much. If you are willing to pay a weekly subscription of $7.99, then go ahead and download.

by Banana Grass Land

Hi! I was so excited to get CleanUpStorage cuz i have alot of photos ive been wanting to delete I spent at least an hour in self cleaning making sure they dont delete videos and photos i wanna keep and then i press the clean away button and it says i have to pay!!! Are u kidding me if u only got CleanUpStorage for the cleaning and dont wanna pay pls trust me and dont get CleanUpStorage also i rated two stars because i rlly like the charger image feature some are locked but the one i wanted (the bubble one) was unlocked and it works rlly well so yay! Also the widgets they only let u make three contacts which is super duper annoying but its fine its fine 😒 so ya just beaware of all this before u get it thanks for reading byee ✋

by Mary R-H

I downloaded and used the Smart Cleaner app for my iPhone 11 ProMax. It has been frozen on step 4 “duplicate photos” at 93% completed for over 12 hours. I have let it try, then after hours finally paused it, restarted it, closed and reopened it - every time it gets to 93% and just sits there. The phone is plugged into a charger, and is on WiFi.

Idk what is going on. (I DO have duplicate photos, so was looking at cleaning that up...but 12 HOURS?).

If it doesn’t resolve today I’m deleting it. I don’t want to pay for app that doesn’t work.

by Skeetprincess

This is really good for deleting pictures and videos if that’s what’s taking up majority of your storage.
I was recommended CleanUpStorage from an article i was reading about how to lower my “other” section taking up my storage. Unfortunately CleanUpStorage didn’t help with that. My “other” section is taking up majority of the space on my phone with a whopping 29gb. I deleted my emails, voice memos, notes, cleared safari cache. Idk what else to do, nothing works :-(
This was a good and easy to use app, just didn’t help in my case.

by Rfarley77

CleanUpStorage is pretty good. It does what it says it’ll do anyway. What I really like are the screen savers. They go on when you begin charging your phone. There’s a bunch of them, maybe even 2 dozen or so. What ever your preference, there’s a screen saver you’ll like. I use the guy with lights on, dancing in front of a dark background. There’s others that are a sparkling version of the Apple symbol or a sparkly battery symbol. Whatever you prefer, there’s one in there you’ll enjoy.
Again, CleanUpStorage is a cleaning app. It does it’s job. If your phone is full and you need to clear a lot of junk, CleanUpStorage is great. It has a couple cool extras too!!! Enjoy.

by XxCoffee_Bean123

I’ve only been using it for a few days and it actually helps! I didn’t have any space left on my phone for nothing but I seen an ad about “Smart Cleaner” and I’m like “This might actually work” So I downloaded it and here I am, Writing a review talking about how amazing CleanUpStorage is! It cleaned up some of my space and gave me a bit more privacy! To Whomever, Is reading this Right now. You need to get CleanUpStorage! It won’t cost any money unless you get premium, But it’s still very helpful without premium. Thank You, Have a Nice Day/Night/Evening/And Or Afternoon.

by Happyman1900

I feel like CleanUpStorage is safer than other apps and because and reason why is other apps that have crappy design and everything is colorful and way too much designs put in and way to epic texts that have over excessive fonts that are bold, huge, way too colorful, animated. And the point of battery and phone saving app is to make it faster, safer, smoother, better battery life, and simple. And That’s a better way to use a phone saver app. So I recommend CleanUpStorage, it is the best and I’m proud to say it.

by LoriRN9

Met my needs so well! I had numerous contacts between my work and personal phone. When I upgraded my (personal) phone and transferred my info, all of my phone contacts were duplicated 10 times each!!! I had over 1000 contacts in my phone! My wireless store did not have anything to help me. Plus I retired and did not need my work contacts any longer so I needed to delete those too (x10!). I was able to clean up almost everything in about 15 minutes. I had been working almost a year deleting numbers when I had a few minutes to spare and would remember. The only thing is it put the deleted names in the notes of the phone number I kept and listed all of the other 9 I deleted. Not sure why, probably a safety net, but it was so much easier to go into a fraction of the phone contacts I kept and delete the notes as opposed to deleting the numbers one at a time. Thank you so much for making this cluttered part of my life easier to clean up!

by Kal06143

Okay so I got an ad on insta for this and I thought, sure, I need to do some digital spring cleaning anyways… IT HAS HELPED ME DELETE OVER 2000 PHOTOS I DIDNT KNOW I HAD MULTIPLE OF! There’s also really nice descriptive tips on how to save battery with settings that apple just auto turns on. And the free trial is PERFECT to just get my crap cleaned up, because even if I go over my time, it’s only like $6 for a month… like, I can definitely get my crap cleaned up in a month, vs apple making you pay way too much for more space. 10/10 would highly recommend.

by VSangel87

I get the idea behind CleanUpStorage and, theoretically, it can come in handy, however, there is a slight risk you take with having an app like this delete contacts and files for you. You don’t know which ones are being deleted. Make sure you check which ones it deletes because I’ve had lots of important photos deleted. When they mentioned that it deletes duplicates of photos I thought it meant that all but one will be deleted. It deletes ALL of them. Just wanted to warn you guys. Plus I don’t see the point of paying $8 a week for something I can do myself and for that reason, I’m out (Shark Tank reference 😉).

by Vbrose

I was going through selecting which photos to delete and then it crashed! Opened it back up and started over again only to realize there is a 5 per day limit on deleting!! WTH?! Why would I even use CleanUpStorage to delete photos if I can only delete 5 a Day, when I can instead just go through my camera roll and delete all I want...it might take longer to sort through...but only deleting 5 a day would take even longer!! I know this is the free version but definitely have no motivation to pay for CleanUpStorage. DELETING!!!

by @sunshannn

It’ll charge you a day early for the “free trial” so when you look into it and use the “request refund” button built right into CleanUpStorage , it will email you back saying they can’t issue refunds as CleanUpStorage developer so you will have to go through Apple. (Okay? Then why did you make a form BUILT INTO YOUR APP to request a refund???? Red flag) now the reason they do this is so in the email they can conveniently send you the link to get help from apple. When you click the link it’s NOT APPLE. It’s a scam. The address they send me was an nonsecure webpage that mimics apples help site. Big ol scam. Scam scam scam. Nice try

by Summer Lynne

I’m so bummed. My phone contact are the key to my business and I thought CleanUpStorage would help me not hurt me. I’m now a prisoner to it. Unfortunately it deleted most of my contacts and despite backing up, when I realized and tried to go back to the first back up...it wouldn’t work. I’m now fungi g out who is not in my phone when they reach out to me. It’s awful. I then go back to CleanUpStorage and can reload one contact at a time. It’s crippling. I have/had I should saw 13,000 contact because my 4,000 tripled. It’s a nightmare as a real estate broker I’m devastated. RUN FROM THIS CLEANER APP.

by Elyssa422

This smart cleaner I promise to get rid of the viruses on my phone but instead it just deleted my contacts and all my pictures I’ve been spending weeks recovering all my photos in my Apple cloud I’m very angry I need my money back! Took two payments for me for two months I need my $16 back I don’t have a lot of money and now my account is almost nearly negative because they’re taking money from me and I’m not even satisfied with the service and fact I’m completely dissatisfied it didn’t do the job it promised and I want my money back now!!

by Firepirate0518

First they bait and switch you, offering you a free app then you can’t use any of the features without signing up for a subscription at 7.99 a week. You get a three day trial which is just enough time to make you lose your money after you clean your phone. That is if CleanUpStorage can even help you clean the phone. A bunch of useless features like delete old videos and pics delete empty contacts. Like seriously who can’t do this on their own. Especially for 8 dollars a week. I mean so much better software out there for less money then this. Biggest scam on CleanUpStorage Store I have yet to see in almost a decade.
Do your self a favor and don’t waste your time and money in this garbage.

by BCPires

I downloaded CleanUpStorage thinking it would help organize the 12k + photos I have on my phone. It gives you the option to do photos, screenshots and contacts. I chose not to touch my contacts because I, like most people, have my life stored in these contacts and I did not want to take a chance of losing my information. Well somehow CleanUpStorage has managed to delete all of the notes I had inside my contacts and it has merged contacts that shouldn’t be merged. And I don’t know how but CleanUpStorage somehow deleted my iCloud backup of my contacts, what a friggin mess 😐 I hope customer service can help me get this information back.

by Agpa1

CleanUpStorage ran and said it found a bunch of duplicate photos videos that should be deleted and other things but he did not tell me exactly what they were so I could decide before I delete them. I am not going to delete a bunch of stuff and not know what I’m deleting. Also it said I could cancel anytime but there is no cancel button anywhere on CleanUpStorage . If you’re comfortable letting CleanUpStorage decide what is the reading without you knowing exactly what it is then I guess yes this does work but I would like to know exactly what it’s getting rid of before it does

by LawyerLaur08

If I were you, I would not use the smart cleaner function on CleanUpStorage. I used it and while it deleted duplicates with the same name/phone number, it also merged my parents contacts because they share a home phone and addresses. Despite putting the “Dad” contact back in manually, it still says “Mom” when I text or call my dad and it seemingly can’t be undone since when I tap into her contact to change the name, it has only her contact information, not my dad’s. Would not recommend.

by Place Name Hear

Downloaded knowing I needed to do everything I wanted to in 3 days. CleanUpStorage works very well and I only needed it for a few hours. After I was done I went and cancelled my subscription through iTunes and I can continue to use it for 2 more days. Shady they charge 7.99 a week but CleanUpStorage works very smoothly.

by Karli The Chunk

I think this game is HORRIBLE for people looking to get this game DONT! I mean as you as you get in the game, it forces you to buy something you CANT EVEN USE CleanUpStorage WITHOUT PAYING!!!!! Thatt is RIDICULOUS!!👎👎 so if your looking to buy this game then the creators better fix it because I was not wasting that much money 💴 for something to clean 🧽 my phone 📱 FOR ME! Please take this notice and advice!

by Dmemdkdnthx

When you first enter CleanUpStorage it says free trail I didn’t do it and I got CleanUpStorage because my storage was full so I used it and it worked now I have 11.5 gb out of 16 you don’t have to pay only for the whole thing that will do it itself but you can do it yourself for free and it works