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by Kayleew13

As a cleaner, this app is terrible. You will NEVER get paid what your work is worth. People in the app bid so low, you will always be out-bid and hardly ever get a job unless you bid $60 to clean a 3 bed/2 bath home. This app favors cheap clients who don’t want to pay standard cleaning fees and won’t pay a cleaner what they are actually worth. Additionally, the app interface is a NIGHTMARE. I have a client I am working with on this app, and I can NEVER message her, no matter how urgent the matter is!! Because the interface is so bad, it won’t let me send a message from my list of customers and it doesn’t let you message someone if too much time has passed?!! Even if they are your customer? And what’s worse, is I messaged support and they didn’t even care. What’s even worse, is I can’t get her phone number to communicate with my client, or I get kicked off the app. So it’s bad for both the cleaner AND client in that regard. I’d avoid this app if possible, or try to just get their phone number and get off the app ASAP.

by Jessica21235420

Don’t waste your time and money on this app I know some people do get work but most of it it’s fake I been using this app for over 10 days and I bided over 12 times and nothing I was told on the welcome call that after 2 days it will Expire and if someone got hire I would get to see the other person bid and info and I hadn’t seen any of that none of my bids got accepted so I messaged costumer service to see what was going on and why I couldn’t see if someone else got hire after my question 1 minute later I got on the app and I was able to see 3 bids that I lost but it made no sense one of them said that they had won 8 days ago when the bid was send 7 days ago I know to everyone might be different and some might get work but if you don’t have the time to be waiting it’s better to not use this fake app and try using Facebook groups or Neighborhood app

by Honu_cleaner

There are no safety features for cleaners on this app. Currently I have someone using multiple profiles and providing misleading information to get me to do a job. I accepted it under false pretenses. In trying to verify the authenticity of the user with TurnoverBnB I had no success. The app support (which is via chat only with only two operators) is unavailable on the weekends. Without any regard for the safety of the cleaners someone could potentially be put in harm’s way by the hosts.

Also payments to cleaners go through a third party app which delays payments significantly. People are cleaning for money and when it’s difficult to access that’s a problem, what’s the point of even using TurnoverBnB if they are ok risking people’s lives and not paying them promptly? I think the creators have good intentions, but it’s time to rethink and restructure this platform.