Phonak Guide app not working? crashes or has problems?

Phonak Guide Status

Last Updated on 2017-10-16 by Sonova AG

I have a problem with Phonak Guide

Are you having issues? Select the issue you are having below and provide feedback to Phonak Guide.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

40.0%

Something else

40.0%

Connection

20.0%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

Phil Richardson

2022-07-30

Phonak app stops working when trying to login in - i have to reboot it and click continue without an account to use the audio functions. But I can't use the health function because the app won't let me sign in.

Robin Slovak

2022-07-12

Keeps telling me there is a problem with the server and to try later. I have tried multiple times with no results

Showing 1-2 of 2

Have a Problem with Phonak Guide? Report Issue

Common Phonak Guide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Phonak Guide app on iOS and Android devices. Solve all Phonak Guide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Phonak Guide iPhone Issues and Solutions

Phonak Guide iOS app crashes, not working, errors
Phonak Guide iOS app network issues
Phonak Guide on iOS has black/white screen

Phonak Guide Android App Issues and Solutions

Phonak Guide has errors/crashing/not working
Phonak Guide server network connectivity issues
Phonak Guide has black screen

Phonak Guide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Phonak Guide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Phonak Guide app crashes or not working on Iphone (iOS):

Close and restart the Phonak Guide app on iPhone
Update Phonak Guide app to the Latest Version for iOS
Uninstall and reinstall Phonak Guide iPhone app
Update your iPhone to the latest iOS version

Fix Phonak Guide on iPhone unable to connect to server/internet connection issues::

To resolve Phonak Guide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Phonak Guide black/white screen (blank screen) on iPhone:

Follow the Phonak Guide iOS app troubleshooting guide Here →

Phonak Guide Android App Issues and Solutions

Fix Phonak Guide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Phonak Guide app issues:

Force Stop the Phonak Guide App
1. On android, goto "Settings" » click Phonak Guide app. » click "Force Stop".

Update Phonak Guide to the latest version on PlayStore

Clear Phonak Guide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Phonak Guide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Phonak Guide.

Fix Phonak Guide unable to contact server/ Phonak Guide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Phonak Guide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Phonak Guide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Phonak Guide on android.

Solve Phonak Guide black/white screens issue on Android:

Follow the Phonak Guide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sonova AG, developers of Phonak Guide.

About this app

After downloading, follow the instructions to customize PhonakGuide for your specific hearing aids. The Phonak Guide app helps you getting used to your new Phonak hearing aids. Handling and maintenance of your hearing aids are illustrated and described in a user friendly way.