Contact KyPass Support

Sir I've used your program for many years beginning with the first free version. When that version was no longer supported with ISO 11.0 , I downloaded and went to your V3. It also worked very well until yesterday when no matter how many times I tried my master password it would not accept it. A message pops up saying master password incorrect. After trying everything possible with negative results I purchased your V4. I followed the directions again attempting to import my data files from Dropbox with the same results Master Password is Incorrect. Please respond to this email to help me to resolve this issue. Thank you in advance.

Truly infuriating. The credentials and connection details I put in for SFTP sync work in a dozen other places with no issue. In KyPass, no connection attempt is even made according to server logs. When I try to remove an SFTP “folder” from the list, the app just crashes. To its credit, when you relaunch the app the folder is deleted. So... that’s good I guess. I enabled logging in the advanced settings and reproduced both the crash and connection attempts. There is no indication that a connection attempt was made or that a crash occurred in the ensuing log file. Not very helpful. Thinking I could get some help, I went to the author’s site and was met with a forum for support. When I try to register to post on the forum, I get an error about directory permissions in the forum software. No help there. Hopefully Apple will take pity and refund me. Definitely can’t recommend this one to anybody wanting to use SFTP.

I had Kypass 3 and upgraded to 4. I honestly don't see much difference that justifies paying for a new version. What I find disappointing is that hitting search always causes a crash; starting the app wants me to rate the app yet I can't since touch unlock makes this annoying request, that pops up every time, go away. Last but not least, the UI, colors, fonts make this look like a last century app. I may be the only 1 of 5 people on the planet who don't want to be on Facebook, but it's also disappointing that it's the only method to get in touch with the developers.