Takl - Home Services On Demand Reviews

by Chestie88

I went through this app and booked a provider to have a bunk bed with storage drawers put together for my 8 year old son just one day ago. A man named Joel showed up for the job 30 mins late and when he got here, he opened up the box, scattered all the pieces and hardware all over my son’s room. As he was doing this he dropped one of the boards, when asked if it was broken, he lied and said “no, I just knicked it a little” when he had actually chipped off a huge chunk of the wood right where the bolts and screws went to that particular piece. After taking out all the pieces, he said that he couldn’t put it together by himself after being here for nearly 3 hours and said he’d be back at 10 am the next morning with 2 more people. Instead he went on this app, cancelled the job at 6:30 am with no warning or explanation as to why. Wouldn’t answer his phone or anything. After setting up yet ANOTHER provider the same day the last guy didn’t show, the new guy comes in and said that he had made such a mess of things that there was no way he could put it together. So now we’re just stuck with a mess and no bed for my son. DO NOT USE this app!!!! They have some horrible providers. I am highly upset and disappointed!!!

by Iphoner 5er

I hired a mover more than a week ago, I signed up, added all my banking info and got confirmation for my move.

Today is is Friday afternoon, I am moving tomorrow morning, about 20 minutes ago I get a notification “Your helper” has canceled and can’t make it.

Can you imagine the stress I am under right now, so much work to organize the move, the new landlord, the times, the expense and everything in between to get a message hours before which simply says “canceled”. I am beyond furious and the reason I’m leaving this review for this app is because I can’t find anywhere to leave a review about this mover once it was canceled, and also, this app should have something in place which automatically affects someone’s ranking or review for doing this. This mover still has a 5 star rating and I cannot explain the difficulty he has left me in by doing this to me... I can’t find the right words to even explain how I’m feeling right now, but I will NEVER use Takl again for anything even if my life depended on it, I just feel like screaming and am left completely helpless on a Friday afternoon...moving tomorrow morning without movers...you should be ashamed of yourself !!!

by Ray1321

I booked a provider to mount a tv 5 days in advance. As your booking it, it tells you that you won’t be charged for the job till it’s completed. Well the “fine” print that no one reads states that this app is going to charge you right then and there. Then refund you just to make sure you have the funds. That means the money comes out of your bank account then and there, but like any refund takes sometime to get it back into your account. Which to me does not make any sense because technically then someone can have the funds available the day of booking but not actually have the funds available the day of the job! So therefore charging the customer and refunding them is completely pointless! Granted I hope people have the common sense to cancel the job if they can’t afford to pay for it, but my point is that I felt violated by this app and they’re very miss leading. I do not recommend this company. In my opinion they don’t look out for the customers best interest. They can’t be upfront with the customer which to me is very shady! I’ll stick to Angie’s list!

by Abcdefg654321

I started using Takl to try and make more money. I would only accept jobs I knew I could complete for sure and had the experience to do a good job. I saw a lot of “custom jobs” that were basically listed on this app already but customers didn’t want to pay what this app was charging. From a provider standpoint this app already takes out 30 percent of the job fee and adds a 9% service fee. So both the customers and the providers are ripped off.

Now on to the customer service. I made a mistake with the flexible time selection and chose an hour before I could actually be there. After a 20 minute chat and them scolding me for making a simple mistake, they finally agreed to contact the customer. They need to be ALOT more understanding especially when going to a job is basically a blind date through Takl. I will never use Takl to find a job again. They need to give up the whole “we own our customers “ mindset. They are making a fortune off of everyone involved in this app. A this app provider is “self employed” but can’t communicate with customers? Come on.

by Gin Oli

First impressions last forever. Use of Takl was easy enough, though it took almost 15 minutes for it to find worker choices to do the job requested (pick up and deliver a fridge). And then I was only given 1 choice to choose from... some choice, right?

I requested 9am... then the worker I “chose” never showed up. We had some text correspondence, he said he was on his way and then he went radio silent on me. Didn’t even have the decency to text or respond to my messages.

I am a very busy person, have a ton of stuff going on and every minute is valuable... him not showing and keeping me waiting for 1.5 hours put my entire day in disarray and is completely unacceptable.

I sent messages to two different support centers on Takl ... not sure why there are two, but this is very confusing. One person got back with me within 5-7 minutes... the other support center took half a day.

After I explained what had happened, they offered a 10% discount... they had the opportunity to truly make it right and 10% off your next job is not making it right. 10% is a slap in the face. They might as well said “you and your time is not important to us”.

They have now lost a client that would inevitably provide a ton of work as I assist multiple local big personalities and am hiring workers 3-4 times a week. You only have 1 chance to make a good first impressions. And most people today, don’t have time to give second chances.

by Lsg273

Tried booking a job as a customer with this app. I received 2 providers right away: 1 had many good reviews but showed that he was 426 miles away. I wanted to simply clarify with him that he was closer than that before confirming, but Takl has no message function that allows customers and providers to communicate and ask these types of simple, clarifying questions before committing. The only way to message someone is to first confirm them for the job.

I was also unable to go back and see/edit the details of my job posting after I submitted it but before I confirmed a provider; I had to go to the help portal and IM with a this app representative to get the information. If I wanted to change anything, I would then have to cancel the job and go through the entire submission process again.

this app - please take a cue from other successful service-based customer/provider apps like AirBnB. The above features are very simple and, in the case of the messaging function, can be implemented so that this app doesn’t lose business as a result of customers and providers making their own arrangements outside of Takl .

by MovieFone68

The first few jobs I requested went pretty well. It was all downhill from there. I wound up getting my jobs cancelled because this app blocked them from even getting to the contractor because they didn’t have anyone specializing in the particular job, or they wouldn’t accept liability for the job. My initial disappointment pertained to a job involving drilling into a ceramic floor tile, which couldn’t be done because this app was concerned about cracking my tiles. They weren’t too worried about hanging a pull-up bar in my 9ft. ceiling, which could severely injure me if it fell, but couldn’t accept the liability of cracking one of my floor tiles. The second job involved repairing my lawn sprinkler plumbing (splicing one break), but they don’t have any irrigation specialists that can do the job. I would recommend Angie’s List or another home service app, this app seems to be somewhat limited in the amount of jobs they can perform or are willing to supply an expert or “specialist” to do jobs. They would be my 3rd choice. If you can’t find anyone on an “Angie’s List” type of app, use this app.

by MichaelM25

As a provider, I’ve made plenty of extra cash using Takl and would absolutely recommend it to anyone who needs to make extra money and doesn’t mind working for it. HOWEVER, I have 2 complaints now. First, Takl keeps switching me out of provider mode. I was hoping the new update would fix this but it has only gotten worse. Now when it does it it tries to request a chore? I open Takl because it says that there’s a new job available and I’m suddenly halfway through requesting to have a tv mounted (or whatever random chore Takl decides I need done). Second, I recently had an issue where a customer completely ghosted me when I got to her house, after dealing with customer service for half an hour they told me to cancel the chore and I could get a “Dry Run Fee” to cover my time and gas. After a few days of not hearing back I emailed them again. It has now been about 2 weeks with no response and no “Dry Run Fee”. If both of these issues can be addressed I will absolutely switch my rating to 5 stars.

by MK Carpentry

Takl crashes when I tap on notifications, forcing Takl out of “provider mode.” I have to go into the settings and turn it back on to look at new jobs. I’ve received several error messages when itcrashes.

Most of the jobs are not in my area and aren’t worth a 2+ hour round trip. After four days of using Takl , I’ve seen a couple of jobs that are in my area but they have vague descriptions or would barely pay for the gas after taxes. The $50 background check (which doesn’t cost that much to begin with) was a complete waste of money. I haven’t done a single job for this app. The interface is hokey and “cartooney” but I wouldn’t think anything of it, except for the other things I mentioned.

That said, I gave it two stars just because the concept is more flexible than other similar apps/services. Having customers post photos is a good idea. Needs tons of work.

by Iikxng.stxcks

I have to admit that initially, I was very happy with the service I received through Takl. However, on the last job request, a young lady came to clean my house and brought her 15 year old daughter. Her daughter did most of the work and she didn’t do a very good job at all. I paid $200 to have my house clean and when they left, the floors were still dirty. They had not been thoroughly swept or mopped. Bathroom toilets, floors and mirrors weren’t cleaned. The one bed that I asked her to make, wasn’t made. The cabinets weren’t wiped down, as stated part of the service. The stairs weren’t swept or vacuumed. When I filed a dispute, the company only wanted to issue a $50 refund, but then decided to give me a $75 refund. I paid $140 to have a 15 year do a poor job cleaning my home and this app didn’t think it was a good idea to refund my money or send someone else out to clean my house. I have a 5000 sq foot home and they were there less than 2 hours which makes it clear that they didn’t effectively clean my house.

by Jkenne24

As a provider I’m overall pleased with Takl . It’s fairly intuitive to use and lays things out in a simple manner. A few suggestions I have for the developers that would make it much more enjoyable to use:
-Allow providers to see star ratings for specific chores they performed. How will we know what to do better or differently if we cannot see feedback?
-Don’t require location services to be set to “Always On”. By setting a specific location point with an xx-mile radius for chores would be incredibly beneficial. Since everything for this app is so phone dependent, having to worry about battery drain due to location settings adds an unnecessary level of stress. I would be THRILLED if this was implemented in a future update.
-I’m curious why I have to rate a customer at the end of each chore. I cannot see these ratings prior to accepting a chore so what use do they have?
-Please implement a notification to update to the provider if a customer does not accept you for a chore. Having to constantly check back and pull down to refresh gets pretty annoying, especially if you’re in the middle of something else.

by Ya Gurl Lala

I was somewhat skeptical at the beginning but it’s turned into a pretty positive experience since then. Patience and persistence is needed to gain your start with this app as you are competing with many others for the same job. But once you’ve been selected and successfully completed your first task, the opportunities to make money become much easier and more frequent. Having a professional looking profile pic and well-written bio have seemed to help me a great deal too. The only reason I’m not rating Takl the full 5 stars is mostly a technical one. On more than one occasion Takl has unknowingly switched from the “provider” mode, which is needed to receive job notifications, to the “customer” mode, which you would want if you were looking to hire someone to complete a task. So pretty good experience overall...just a few technical kinks to work out. 😬

by Ecjz64

This is a great new app that I took a chance on. Yes, I kept seeing the commercials & I decided to give this app a try. I’m so glad I did! I’ll be honest, I’m not the most tech savvy person out there & once I downloaded Takl I had questions. I went on their chat room & every question was answered for me. I requested a job to get done & within minutes had the person who was going to do it locked in. I could even see his picture, his profile and after picking Scott I was able to text him directly to leave information since I wouldn’t be home when he was here doing the outside work. I included “before” pictures on my job request & he sent me “after” pictures. I was notified when he was on his way, when he got to my home & when the job was complete. Perfect! I waited until I got home, loved his work & hit complete & just like that Scott gets paid & I'm a very satisfied customer. I will definitely be using this app again. Thank you.

by Dgiffaa

Faced with the task of moving a 200 pound rock table from the back of my SUV and into my house, what could I do? It took 3 people to load it into the car from the store. I called moving companies and none would do this simple task without charging a minimum of 2 hours labor plus other fees. Moving an object this heavy was just too much an imposition on friends. Then I remembered seeing the this app ads and thought this was the perfect job. I downloaded Takl , followed the simple instructions for describing my task (included a few pictures) and submitted the job. Instantly, I had 5 people responding and I selected one based on their proximity to me and their bio. It turned out just great for us and we are sold on this app. The job was completed for much less than the cost of a moving company.

by Michael In Massachusetts

I like using this app because I can earn money doing thing I like to do and things I’m good at doing. I have had a few issues using Takl but I think that this is the way of the future. I urge the customers to use care when choosing a provider. Also when they show up try to engage the provider to determine if they are comfortable with the chore. Ask if they have done that type of work before. You have the ultimate choice in refusing a provider you think may be less than qualified to perform the task. The customer service with this app is very responsive. Please rate your provider honesty as the ratings are the best way to weed out those providers that will do anything for a buck, even if they have no skills or ability to complete the task to your satisfaction