EyeMed Reviews

by Chocolate Thunder With A Lil Lightning

it has gone downhill. Last year everything was on lockdown so I wait a year to get my eye exam/glasses and can no longer see what it covered or what I rate. Now I update and can not see anything. This is pure trash. Get a new IT specialist please and at least give us what we had.

by CelticGoddess09

I was prompted to download new app on my iPhone and after installing, there’s no way for me to log in. I toggled the biometrics and even tapped all over the Home Screen of EyeMed , but nothing works. I turned off my phone and waited 15 minutes before turning back on. Still, nothing. I tapped the three lines and clicked login, but it just takes me back to the Home Screen. Help!!

by Shepdog87

I liked the idea of uploading the prescriptions for my glasses and contacts. Took the pictures and set the expiration date. Logged back into EyeMed a couple days later and both pictures were gone. So much for that feature!

by 1ReliableGuy

Had the older app and it worked fine. It suggested the new app, so I Downloaded the newer and cannot view anything. Should’ve checked before I deleted the other, now I can do anything. This is a good way to irritate customers. Hopefully they’ll put out a working app soon.

by Strwberri2

Normally when one downloads EyeMed for their insurance provider they do so to view a few things: benefits, claims/EOBs, eligible providers for all those covered.
EyeMed does not allow you to view the details of a claim or the EOB once the claim is processed. You must go to the actual website to view the EOB. It is in PDF form there, so it should be available on EyeMed and is not.
I also find it ridiculous that the primary insured has to not only create logins for dependents, but cannot view their benefits nor claim/EOB under the primary’s login. This is just not exclusive to EyeMed but the website as well.

by ReginaldEsq

Both EyeMed and the website are never functioning correctly. You cannot retrieve your ID card or in-network provider information in either of them. Seems like this has been an issue for almost a year by the looks of the reviews.

Why has this not been addressed?

by Early Music Enthusiast

Attention Developers: The latest app (ver 1.0.5) does not allow me to log in. I click the menu icon at top left, select “Log In,” and no dialog is presented so that I can enter my login credentials. Using iPad with iOS 15.1. Tried uninstall/reinstall many times. Note: The previous app worked fine, but it told me to delete it and download the new app.

by K95yle

Good job boys you’ve done it again. You’ve managed to make an even crappier version of what I thought was already the bottom of the this app app barrel. Now I can’t even view benefits. Maybe fire EyeMed developers and hire better ones. *cough cough that means you need to pay them accordingly and stop trying to undercut the people that create your interface.*

by Dazzikins

I switched from the old app to this new one because I kept getting a message saying “cannot be used by term members” on every part of EyeMed . I do not recommend getting EyeMed till it’s fixed but that doesn’t help me since the website doesn’t work either. Please fix your app and website so people can take care of their health. This doesn’t make sense.

by Gvftedsrbun

I haven’t been able to use EyeMed at all. I have tried to login several times with no luck. Freezes every time I try. Though it was just me, but I see from other reviews login issues have happened to others. Disappointing.

by Farther-sighted

The window displays at about 1/4 the size of my tablet screen and is just generally hard to use. I find it pathetic the developers ask users to contact them with details of their experience. Why not just ask any first time user to open it up and try to do something and you would get plenty of feedback on the spot. Makes me wary of Eye Med if they can’t even maintain the usability of their application.

by Delinquent Roach

Their app is trash and the functionality of their website. You would think they are able to provide a useful website and tools but they seem to be stuck in the past. Their customer service is abhorrent. The suckiest part of all is that this is the inly eye insurance that is offered, if there is something else in the market, I will drop this app in a heartbeat!

by Jcnissi

I received the card through the mail but it asks to confirm receipt of the cards before using which I did via phone. Then I downloaded EyeMed and it asks me to confirm my email address. It’s been two hours and I still have not received a link to confirm my email address.

What’s worse is I can’t access my account because I have to confirm my email address before I can set up a login and password.

by Marlimac

EyeMed is useless. I could not log in to begin with. I asked to reset my password which I did. EyeMed then asked to verify It was me. I chose to text me and email me. I still cannot log in as It says user is not found yet I have no problem logging in on the website. Such a waste.

by Allthenameshasbeentaken

Hi hello!

As of right now the new app seems useless and nothing is working. I just downloaded EyeMed today! I’m trying to find a doctor and when I click on option to do so nothing is loading. Try clicking on something else and nothing is loading. I downloaded EyeMed on my other phone and the same thing is happening. Hopefully you guys can fix whatever is going on with EyeMed ! If I’ll have to call for something that could of been done through EyeMed !

Thanks!

by MzJudged

I found EyeMed completely useless. I was able to log in once and have not been able to log in again since. Tried resetting password followed link and still can’t log in. It says contact us, so I did. That was also useless automated call with no option for help accessing EyeMed to see benefits. Had to press 1 and 3 and all sorts of other numbers so I could get my benefits. I look forward to when Aetna finds another option so people can avoid EyeMed. It’s painful to use. Should’ve been properly tested before being rolled out to end users.

by DC05401

I totally get now why they have such a low rating. This is basically only if you want to see your EOB. Don’t bother submitting anything here. They always end up emailing you and making you fill out a physical form. I honestly don’t know why they even have an app.

by Ccthedragon

The previous app worked perfectly fine. When I was promoted to download the new app, I did and entered all my info. On the new app I receive a “Error signing in” popup or I get an infinite loading bar.

by Hestork

Easy to use and convenient to have all my vision benefit information in one spot.

by Graemeearly

I downloaded because I was curious if it was really as terrible as the other reviews said! It’s not. App loaded up my profile, showed my benefits and card, and even showed me some extra discounts for LensCrafters where I am headed tomorrow for my exam.

by DeeRue

EyeMed has severely downgraded since I last used it. Can’t even access the “Find an Eye Doctor” function. Typical insurance companies making it as hard as possible for planholders to get care.

by Altalax

Sure would be nice to know what a processed invoice looks like?

by Tsiegel

The this app app is so easy to use and has really surpassed my expectations for an insurance app!

by MRM944

Nice updates to previous app

by Jon CRM

Love the new look

by Ouryear2020

EyeMed is very easy to navigate! Kudos to the creator!