Contact KOLEO Support
Company Name: Astarium sp. z o.o.
About: Check the PKP train timetable and ticket prices. Buy your tickets quickly and
easily!
KOLEO – your universal train journey planner!
With KOLEO, you always
have access to the best, the most complete and also up-to-date information on
PKP train timetables and fares.
KOLEO Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Astarium sp. z o.o.
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Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit KOLEO Website
Privacy Policy: https://koleo.pl/privacy_policy
Developer: Astarium
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3 Most reported problems 😔💔
Not accepting US cards
by Joeisy
Unfortunately the app has a problem with US cards through Apple Pay. There is no other option to use the card since US doesn’t work with 3D Secure and so there is no way to add the card to the app.
I understand you don’t accept discover and Amex but visa and Mastercard? That’s unacceptable.
Not able to pay for tickets
by Gracetosee
I find the app not very user friendly. Also, when I tried to pay for train tickets, I received the error message that Apple Pay and visa payments weren’t working. Good thing we met someone who helped us to pay the train conductor on the train.
Hard to navigate
by Wewiorki
Can’t change the class, hard to use the credit if the ticket is more expensive than the founds available. No way of partial payment with credit card.
Have a Problem with KOLEO? Report Issue
Why should I report an Issue with KOLEO?
- Pulling issues faced by users like you is a good way to draw attention of KOLEO to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a KOLEO customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using KOLEO.
