WeSign app not working? crashes or has problems?

WeSign Status

Last Updated on 2017-07-26 by Dennings Limited

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Common WeSign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot WeSign app on iOS and Android devices. Solve all WeSign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

WeSign iPhone Issues and Solutions

WeSign iOS app crashes, not working, errors
WeSign iOS app network issues
WeSign on iOS has black/white screen

WeSign Android App Issues and Solutions

WeSign has errors/crashing/not working
WeSign server network connectivity issues
WeSign has black screen

WeSign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever WeSign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix WeSign app crashes or not working on Iphone (iOS):

Close and restart the WeSign app on iPhone
Update WeSign app to the Latest Version for iOS
Uninstall and reinstall WeSign iPhone app
Update your iPhone to the latest iOS version

Fix WeSign on iPhone unable to connect to server/internet connection issues::

To resolve WeSign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix WeSign black/white screen (blank screen) on iPhone:

Follow the WeSign iOS app troubleshooting guide Here →

WeSign Android App Issues and Solutions

Fix WeSign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent WeSign app issues:

Force Stop the WeSign App
1. On android, goto "Settings" » click WeSign app. » click "Force Stop".

Update WeSign to the latest version on PlayStore

Clear WeSign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "WeSign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch WeSign.

Fix WeSign unable to contact server/ WeSign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click WeSign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got WeSign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch WeSign on android.

Solve WeSign black/white screens issue on Android:

Follow the WeSign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dennings Limited, developers of WeSign.

About this app

Quickly scan and save documents in high resolution, whether it is a contract, letter, invoice, form, or bill. 2. Auto-crop and select appropriate filter to spruce up your scanned document. 4. Save documents in PDF or image format and send to others.