Contact BLK Support
Company Name: Affinity Apps, LLC
About: Combining fans' passions with proprietary mobile technology to build a winning marketplace.
Headquarters: Kirkland, Washington, United States.
BLK Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with BLK: Black Singles Dating App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BLK: Black Singles Dating App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Affinity Apps, LLC
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Privacy & Terms:
https://www.blk-app.com/en/privacy-policy
https://www.blk-app.com/en/terms-of-use
Read 48 Customer Service Reviews 😭😔💔
I changed my phone number so now I can’t get in. I never used my email address
my subscription was for 59 dollars but was charged 63 why is this?
How can I get back in my account when my account when it's disabled
I’m trying to delete the Blk app but it’s not letting because it says my account is still active but I canceled the subscription. Do I have to wait until subscription over to delete it?
I started this dating app as a free trial in May 2022. I reluctantly let the free trial evolve into a paid subscription for one month at 19.99 + presumed taxes; I was very conscious that I would cancel in June 2022 If the experience was less than great. I did just that. Before the next billing date, I dismantled my profile bio /information, removed all my pictures from the profile, then contacted customer care within the app and communicated with a representative to confirm that I was canceling he and I were in agreement. I got off the phone and removed the app from my phone. Thought that was the end. In November 2022 I noticed a charge on my account for 21 dollars and some change. it was from Affinity Apps no other information was given I could not think what Affinity Apps was - Even my National Bank reviewed it and could not find any official contact for the $21 withdrawal. Thinking that it was some one-time error -after all, it was only $21.00. so I moved on with my business and life. 4 weeks later it happened again. I contacted the bank again. After detailed research, it was determined that this amount was coming out of my account every month since May 2022. By chance, it all became clear with I stumbled across an old email account that I seldom use anymore it revealed that BLK DATING APP was still trying to get their monthly subscription fee from an outdated account I replied to the email with my complaint and got only a generic response about privacy and safety settings while using their app -- and no mention on my refund ... I am not putting that app back on my phone officials should be able to see that my account had been deactivated and not used in since last spring -- Give my back my 7 months worth of payment ASAP
Someone is using my photos on this app can you please email me in regards of this.
Someone is using my photos on this app can you please email me in regards of this.
I lost my phone and had to get a new phone. I down load app and now I can’t get in my account. They keep saying enter code but never receive one. Need help getting in my account!!
I'll say this company is very sexist against men, when an insecure bitter woman decides to report you because things didnt work out and she wants to block your next blessing (possibly) you can count on blk to take their side and ban you. I'm not a disrespectful argumentative type of guy but this has happened to many times. Please keep these insecure grown children off of these apps.
Hello I just wanted to tell you that there has been a woman who reported me to customer service for no reason. She’s from out of Boston Massachusetts. I have not done anything for her to report me. She sent me a icebreaker saying get out of here I’m looking for a real man to connect with and then She sent a request asking me “where are you calling from.” I said I’m from Brooklyn so we cannot talk.” Then she sent me another request made some noise and just reported me to customer service and said goodbye for no reason so. So I just wanted you to know that because I don’t want no trouble so get back to me as soon as you can please and thank you.
Hello I messaged this company because there’s a woman who reported me to customer service for no reason. She’s out of Boston Massachusetts so just wanted you to know that and take into consideration. I didn’t do nothing to her for her to report me so. I don’t want any trouble so get back to me as soon as you can please and thank you.
How can I get my account back? It says banned
How come my account was disabled, does that mean they deleted it?
I received a BLK verification code 315412 but I have not signed up for this site. Can someone contact me to insure my information or identity has not been stolen and used to create an account. Thanks so much
My BLK account was disabled I don't know if I did anything whrong. Please can I get my account back
My account keeps logging me out and when I request a code to my number it never sends me one
Help. I have been trying to delete my account for over a month now and I’m unable to do so .
I have people calling me on my phone which I did not give them my number, they said they got it from the BLK site, they are calling me from across the state and I’m getting scared for my life. Please fix this problem and if my number is on there please remove it ASAP! I’m scared for my life.
Account logged me out and now it is asking me to create a new account
My upgrade option does not work. Customer service went back and forth for a month, then retold me the same story I had told them at the beginning. They said they would then forward it to tech support to fix. Crickets so far. I'd just like to see my matches. Can you fix this already?
I been ban or my account has been disabled for months with no regards to why this is happening, someone was supposed to been had contacted me but never did. How can I get in contact with someone about this matter
My account has been disabled and banned when i didn’t do anything. My nephew sent my code to someone and when i tried 2 log in it wouldn’t let me
I just join this app. Why I can’t see my pictures I uploaded and other people’s profile pictures?
I had the app for not even 24hrs and I already got disabled. I didn’t do anything wrong how can I get my account back?
Hello, My account got hacked. A friend requested me a code which I sent him. After I start I realized that my account is getting hacked.
My account was hacked and the person that hacked my account was matching with people snd I ended up getting banded. Is there anyway to unbanned my account?
I cant log into my account I've all the troubleshooting nothing works and I paid my subscription.
A young white girl has hacked my account and connecting with people that I didn’t connect with. She a young lady soliciting for money and I’m black 68 and the original account owner. Please disable this account immediately
Was talking to this girl named Destiny she was really cool had almost everything in common we was texting each other back almost every other minute for about two - three days but then as soon as I replied to a recent message from her , her name just disappeared...... (pineapples)
Just got the app seem like everything was fine then my account got disabled and I can’t get back in it. What’s going on?!
I joined and within 1 hour my account was disabled and blocked. They haven't responded to give me a reason why.
My account was disabled after having the app for about 1 hour. I did not say nor do anything wrong for me to have been banned. Can I please have my account back ?
My account was banned for no reason.
My account is disabled you guys need to do better with account disabling for no reason
i was offered premium service for 9.99 but never got it. I called to find out what was going on and was informed they cant find my account. spoke to 2 different representatives and neither one could find my account. needless to say i didnt get refunded my 9.99 but they are still advertising premium service for 9.99. rip off
You guys took way too much out of my account I did not know I was going to have to pay $75 I do not want this app and I would like to be refunded
My page has been disabled may I please have it back
I literally just downloaded the app & set my profile up, and now it keeps giving me errors almost like I’ve been blocked from my own acct? I’ve closed out the app, deleted & re-downloaded it from App Store & there’s no changes. I also paid for a 1 month sub, & if I can’t even get into my acct on the app then I need my money refunded. People are on here really trying to find friends, partners, etc. and a couple hours after I make an acct, I’m blocked? Sounds like a scam to me. Ridiculous.
Why is my account disabled
I started talking to a guy named Alex I had crown on his name. I went to go reply to a message and his name disappeared. How can I get him back . I really liked him.
I want to delete my account and end the subscription for the BLK app .
App is a joke! I got banned because of nothing!
I was wrongfully banned on the app. I haven’t done anything wrong against user guidelines but yet it seems I’ve been banned with no explanation. I can back up what I’m saying also so why?
I deleted my account and y'all still charging me
I would like a full refund on all the money that you guys have been charging me for this app on BLK I’ve never use the app just the first month they been charging my credit card for a long time and I need to speak to someone in customer support to get me a full refund on my money this is ridiculous
TERRIBLE APP.
by Naynae1994
I’ve had this app for a few years now with no issues, and all of a sudden the app decides to disable my account. So I email customer service and there are supposed to get back to you with in 48 hours ( which is a lie I waited almost a week for a response!) they first responded that they would take this to the higher ups and then a few days later one responded that it was a technical error and app should be fixed now, the next rep responded that I violated their terms and was removed because of this. I then proceeded to ask what terms I violated and they responded that they couldn’t tell me due to privacy reasons ( so you cant tell me about my own account great). Horrible customer service I called in and a rep with a really heavy accent said something about having my Snapchat info on the bio and deleting my account to make a new one. ( doing that didn’t help I’m blocked so every account I make keeps being disabled ) their reps are incompetent that rep obviously didn’t know what a hold button was kept me on hold with no music. And kept giving me the run around. Their follow up is horrible and their communication between reps is as well how does one rep tell me technical issues and the other says violation get if together people. If I could give them 0 stars I would! My sc info was in my bio for years now why didn’t you flag a warning and remove the info it’s not that serious. The way this app handles people is ridiculous. STAY AWAY FROM THIS APP PEOPLE!
Terrible customer service and account terminated with no explanation.
by C0nfused?????????
My account was terminated 3weeks after me joining. I did not do anything inappropriate nor did I violate any terms or conditions. I reached out to customer service for an explanation of the alleged accusations and their response was they can’t tell me anything about my account due to privacy reasons which is absurd and makes no sense, not feasible at all. Also took about a month to get a response or email back. I requested a supervisor I did not get one and my dilemma is still unresolved. I know for a fact I didn’t do anything out of line but if u are terminating a account you owe the user an explanation and reason of action. Terrible customer service. Can’t even recommend this site. I can recommend POF
Update
Developer responded and told me to email them at appreviewsblk and acted like they wanted to help so I emailed the A MONTH AGO with screenshots from blk terrible customer service and responses AND THE DEVELOPER DIDNT EVEN REPLY OR HELP. Not one email from them. Their reply to my review to help was a front. My account was deleted for absolutely no reason possibly a glitch idk and blk won’t tell me why my account was deleted or not accessible. (tinder bumble pof and hinge is better than this crap. )
Needs to go into detail on dating preference/sexual orientation
by Shaneemkh
I’ve only used the app all of two weeks. Not very many quality selections on here from my opinion. App can be seen as the black tinder. Plenty of people leave the profile section or complain about dating.
What’s really annoying is I have a preference I am looking for. The app was sending men my way which is fine, but these men were also looking for men. I went into my settings just to make sure they were correct. There’s an option to change this but it’s only available if you update your gender which is crazy. So there’s women and man. And then another button that takes you to a whole list for selection you may identify with. Man or women is also in this list and once you make your selection you can select to decide what who your profile will be shown to. This selection disappears once you select man or women from the man list. It’s too complicated. Plenty of other dating apps have been able to successfully set these options without the complexity.
Also the app is hyper sensitive. Many times I’ve accidentally swiped right when trying to just look at the pictures or profile. Just not a good app at all.
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