Contact PictureThis Support

Hello, I was very pleased to find your help regarding plant care and joined the free app. However when I went to cancel the app on iCloud I see I am being charged £34.99 starting from today. I cannot afford that amount and would appreciate it if you would cancel that subscription. Thank you.

to whom it may concern, I purchased your app through the Apple App Store. I took a picture of a plant and you gave me wrong information. You gave me two different names for the same plant. Therefore, I decided to discontinue or cancel my subscription to your app. I requested a refund from Apple billing and they said that your company refused to refund me my $51.16 for that purchase I do not understand why after canceling the subscription. I can’t get at least a portion of my money back for the time that I use the subscription. I spoke with Apple billing and they said that you refused to refund me my monies and I would like to know why. If I get no response from you, then I will contact my bank and the Better Business Bureau regarding your fraudulent practices.

My wife and have the app on our phone and when we try and use the app they want us to pay for it but we should already have an account how do we handle it thanks

Please cancel my subscription

I had the option to cancel today prior to being charged. I was charged for a yearly subscription! I would like to speak to a customer service representative

I hada to change my Phone, from iPhone to Android. My subscription is active. How can I use it? Thanks

I would like to know when my wife's next payment is due. We would like to switch credit cards to keep our annual subscription. I couldn't find any billing details on your site or I'd change it myself. A phone number would be nice too. Thanks, Dennis 406-274-1047

I cancelled the app a while back so it wouldn’t auto renew, but I wasn’t up for renewal until 08/2024 so why can’t I still use the app?

SCAM TAKES £££ FTOM AC AUTO IF TRIAL NO C SUP SPORT

I would like the Picture This charge removed from my bill as I did not request this app. Not sure how you got my credit card number. I will notify my bank about this matter in 1 week if I do not get a reply. Ty

I canceled my subscription for picture this plant identity and you are trying to charge me for it . I only had it 3 days. Please cancel my subscription now. Before my money is removed.

Seems I'm having the same problem as all your customers. I've cancelled this app, still charged for it and there is no phone number out there to call and actually speak to someone to get it rectified. I was just charged $29.99 again yesterday, again went into the app to cancel the app but no way to request my credit for the $29.99 you just charged me. I sent an email to customer support asking they ensure I'm cancelled and they reimburse me for the $29.99 and just got a canned response stating they're sorry I'm leaving but I have a year to use my subscription I just paid for. I don't want to use it, I want my money back. I'll be disputing this charge with my credit card company! I'd say HORRIBLE customer service but you actually have to HAVE customer service for it to be horrible!!

Seems I'm having the same problem as all your customers. I've cancelled this app, still charged for it and there is no phone number out there to call and actually speak to someone to get it rectified. I was just charged $29.99 again yesterday, again went into the app to cancel the app but no way to request my credit for the $29.99 you just charged me. I sent an email to customer support asking they ensure I'm cancelled and they reimburse me for the $29.99 and just got a canned response stating they're sorry I'm leaving but I have a year to use my subscription I just paid for. I don't want to use it, I want my money back. I'll be disputing this charge with my credit card company! I'd say HORRIBLE customer service but you actually have to HAVE customer service for it to be horrible!!

I Uninstaller the PictureIt app, but I'm still getting charged for it on Google Glority.

I only use this picture this app like twice on Facebook. I never even downloaded the app you. I have been charged for it and there's no way to figure out how to get my money back. This is total scam

Cancelled this app over a month ago to avoid being billed 29.99 this month and it billed me anyway. When I went to my Apple account to look at subscriptions it was not showing where I cancelled. I’m positive I cancelled this because I cancelled ALL my app subscriptions on the same day. Having the same issue with the insect identifier app. Who do you call???

unable to reset password. Very frustrated! Please call 207 735 5255

I did not ordered your application, and just realized today that I was charged $29.99 to my credit card. Please refund this immediately, or I will be disputing this charge through my credit card. Thank you, Yamile Manosalva

Hello. Apparently I’ve been getting charged for your app even though I thought I had cancelled my subscription. I haven’t used it in many months. Could you please reimburse the funds for the months that I haven’t used the app? Thank you so much!

Cancel this immediately!! Do not charge me for this!! I was not told it had a fee! I am contacting the Better Business Bureau and having you investigated! I have tried several times to cancel and can not find a phone # to talk to someone! I am very upset!! Ready to turn you in to have this cancelled!!!!!!!

Got this app thinking it was free due to the ‘GET’ button. When downloaded now it says $29.99 a month. Cannot find any way to cancel this before they charge my credit card. I do not like being deceived into getting something free and then finding out you must pay. Seeing all the complaints here this was planned from the very beginning to scam people out of money. SHAME SHAME SHAME on you!

picture this charge me twice this month i also want a number to talk to some we shouldn't have to post make a when it involves money or payment should be talking to a human

I was looking to get a free trial but decided I wanted to cancel the subscription I tried several times and thought it worked but a charge was sent to my CC on file with Apple For some reason master card identified the charge as fraudulent I alerted them. I then went in my iPhone and canceled the $11.99 option however Apple tells me you all need to do something to close this out so I can continue to use my card on file for other apps HELP John Mandia 8453898843

I need to speak to a human being about a billing problem and I cannot find a phone number for you. Please email me with a phone number or the email details of someone who can help me ASAP! Thank you.

Did not sign up for this and they continue to take my money there’s no way of stopping them there’s no way of contacting them shame on you all people can’t afford this crap shame shame shame stop it right now

Hello, Today I hit a wrong button on my phone and subscribed to plant identifier. I was trying to close the screen and hit a wrong button. Please cancel and refund. Brenda 931-686-2045

It worked well until recently. Now, when I take a photo, I often get a "bad connection" message. Is there a fix?

I canceled my subscription within 4 days and you charged me anyway!!!!!!??? This app sucks as well, it gave me a different answer after scanning the plant 8 times

Op 12 juli 2021 heb ik een proefabonnement genomen van 7 dagen. Vandaag, op dag 4, wil ik hem opzeggen. Maar ik krijg en melding dat ik de app nog kan gebruiken tot 12 juli 2022, terwijl er wel € 19,99 is afgeschreven van mijn creditcard. Ik ga hiermee niet akkoord.

I do not want “Picture This”. You do NOT state that there will be a charge, until after the “get” button is pushed. I did NOT push “open” after I learned there is a $29.99 yearly charge. The “get” button is always a free app. Even with your offer of 7 days free… you do NOT inform that charges will be issued after 7 days… until AFTER the get button is pushed. And there is NO way to successfully reach customer service without setting up an account that I DO NO WANT. PLEASE DELETE AND CANCEL ME. Do NOT CHAGE ME ANYTHING. THIS MESSAGE IS BEING POSTED THE SAME DAY AS THE INITIAL CONTACT WITH YOU.

Cancel my membership, i didn't sign up for it

I cancelled my free trail but still been charged £24.99 despite this! Please contact me for a refund

Was on a free trial and then some how got the $29.99 year subscription. Canceled immediately and now my subscription says that I canceled but I can still use it until October 24, 2021. I haven’t been able to use it since. Every picture taken says ‘Failed; try again.’ No where does it show how you can you contact anyone for this app. What the … shame on this developer. Contacting the BBB; this is wrong!

Thursday June 24, 2021 I am cancelling this "free" subscription. I was on the 7 day free trial and yet you charge my credit card???? WTheck, not working for me! Do not charge my credit card! Do not charge it because I am not happy with the App and the 7 days isn't even up yet, so cancel this! Frances Harder

I signed up for the free trial but have not gotten it to work. I want to cancel this before the 7 day period passes. I do not remember how I agreed to pay if I let it pass the 7 day free period, but I do not want anything other than the free period.

I just paid 19.99 for a year extention. It is now saying I need to renew. Well, I already did. Please cancel my subscription asap. I hardly use the app anyway. Steph.eckard@redacted

I did not sign up for the yearly charge. This is fraud and I want my money back

I paid $29.99 in April 2021. I've used it 12-14 times and it's now asking for another subscription and will not function. I want a refund or I want it to allow me to use the app!!! Who are these people? All these complaints?? WTF??

Opened this app and have been charged £24.99. It now won’t recognise me and wants to charge again despite me cancelling it. I want a refund, please.

CANCEL MY SUBSCRIPTION IMMEDIATELTY , DO NOT WANT AND NO WAY TO SPEAK TO ANYONE..HOW AM I SUPPOSED TO GET CONFRIMATION AND CANECLLATION.??????

Accidentally purchased. I cancelled subscription after I realized it after a few days. I would like to get a refund please.

I did not ask for picture this premium app and was charged £24.99 and I would like my money refunded back into my account

I did not intend to subscribe for this app. I have been charged $29.99 and I want a refund please!

I signed up for the trail and then the next day was offered to me on the app a year subscription for 15. Yet when my bill came was charged 19.99

I signed up for another year of “picture this” app. I clicked on the $14.95, but was charged twice that. I do not want to pay almost $30 a year for Premium, but think $14.95 was reasonable. I’m not sure why this happened.

was recently charged without my permission I do want the app but don’t want to be charged a third time , the problem is I been charged twice this year and still so not have the apps full version on my new phone I love has since April 2021 can Someone help me it really helps my business but I feel I’ve been overcharged and still no full app . Is my account on auto pay or something I’m confused I would like a refund so I can purchase it and actually use it thanks

Hi picture this , I have a problem I purchased this app last year worked great was 20 dollars last year in 2020 , the. In early 2021 I purchased the app for the year in March well my android phone messed up bought a new phone iOS Apple phone and now I don’t have the app because of my new phone even though I just purchased it just 2 weeks before the new phone I understand that but the issue is I was charged again and I disputed the charge because I was charged twice once I did purchase it then was charged again this year , I still don’t have the full version on my new phone but was recently charged without my permission I do want the app but don’t want to be charged a third time , the problem is I been charged twice this year and still so not have the apps full version on my new phone I love has since April 2021 can Someone help me it really helps my business but I feel I’ve been overcharged and still no full app . Is my account on auto pay or something I’m confused I would like a refund so I can purchase it and actually use it thanks

I tried to sign up for the free version through the apple app store, but it seems that my finger pressed that larger button right above the tiny print for the free version, and I was charged 29.99 for the app without my realizing. I do not want the paid version, and did not intend to purchase it. I canceled my subscription, but I would like a refund.

Please cancel this App. Don’t need the app anymore. Rt4you@redacted

Cancel this app IMMEDIATELY!!!!!!!!!!!!! THERE IS NO "CANCEL" choice available as you can see from other reviews and this is ridiculous! I have tried every suggested way there is to cancel and I have had no resolve. I want NO CHARGES for this app after 7 days!!!!!!!!!!!!!!!

I cancelled subscription a month ago and I was still charged for another year. How need to stop that. I am not using that app anymore

I pulled up the app it said there was a seven day trial I took a picture of a plant to see how it would work and noticed that I was charged $32 and some change and then tried to delete it and was told I could not. Or I could but I would still have to pay for it. This is ridiculous.

I opened this app to read about it and it seems that it is giving me a 7 day trial then converting to a subscription. I am not interested in the app and do not want the subscription. How do I get out of this?

I downloaded the free app and it converted to a paid subscription. I do love the app but it on a now broken ipad. I can't find contact info to see if I can get subscription moved to my android phone. Any suggestion

I see all the complaints. The company should be ashamed looking at the complaints and no response. I will not wait any longer and have you take money from me. Fix the app so it works or expect consequences. These poor people you have taken advantage of. They should contact the Better Business Bureau and Consumer Protection Bureau for action. I want results today to fixing your app so that it takes the picture and shows me the plant type. No more run around and giving me sights on what your app does or how to get further assistance on what isn't the problem. Last chance before I call my lawyer against your company and your fraudulent behavior.

I have only been able to use this for two months after getting app august 2020. I need credit for an unusable app

I downloaded this free app only to see it is not free after all. How can I cancel?

Hello I used your app a few years ago. I accidentally downloaded again for the free 7 day trail. If I decide to keep the app, I would like all my past pictures available to me. I think that today the new download did not restore my previous account with you. I also think that $29.99 per year is expensive. Please consider lowering your yearly subscription price. I think a renewal fee after the first year should be lower. I look forward to your response ASAP- as I will delete app if I do not get past pictures. Thank you

When I transferred the PictureThis app to a new iPhone it would not work (take a picture/etc.) My subscription is in force until May 7, 2021. Can you tell me how to make it work again? ASAP!!!

Dear Sir, I have just renewed my subscription for Picturethis but am having problems accessing it. Please could you help me.

Please unsubscribe me and stop taking my money immediately. And make it clearer how to unsubscribe/ stop membership

Any way of recovering deleted pics? Awhile back, I was deleting what appeared to be doubles. Come to find out, your app had a bad glitch. Therefore I lost many pics. How can I recover them please?!!!

I tried the 7-day free trial and then cancelled the subsription before the trial period ended. My credit card was charged. I am now working on getting a refund.

I tried the 7 day free trial but didn't use it enough so I cancelled after the free trial. Two months later they took a payment of £19.99 from my card. This was an unauthorised payment and it came completely out of the blue however when I requested a refund they refused point blank, mostly they're automated emails, my refund request was declined within 20 seconds of my request. I am contacting Ofcom regarding this company as they are obviously not to be trusted!

Hi. I like your app. I bought it for year to expire Aug 2021. But I recently changed phones from a google to iPhone. It won’t let me log in now. I tried resetting my email but it doesn’t seem to recognize my email. I bought the app through google.

How do I delete unwanted images taken while using the app?

Please advise how to delete photos i no longer need

I was charged for the annual subscription after accidentally purchasing and unsubscribing in the same day. Please refund my money.

I thought the app was free would not have downloaded it if I thought there was a cost. I immediately uninstalled it so would like a refund for something that I took as free

How do I delete photos in Plant Identifer?

I’d like to delete some of the photos I took. How do I do that. Clicking on a particular photo enlarges it and gives information on the plant or tree. It doesn’t give the option to delete.

I noticed this App come up on my phone this week about payment would be taken. some months ago a friend told me about it and tried to download it, this was not successful and I have therefore never used it.this morning I have spent 3 hours trying to unsubscribe, why are they making it so difficult I wonder.

Accidentally purchased picture this last Tuesday , please Refund. Thank you Randy Jay

I didn’t try to purchase a yr with PictureThis!!! I want my money back! Unsubscribe me now please

Hi I installed your app when I realised there was a cost I cancelled it today I Ve been charged can you be kind enough to rectify this thank you

I used app one time then cancelled the same day so I wouldn’t forget and get charged . I was charged anyway which caused me to overdraw when an important bill came out . I am wanting a refund .

I was charged for the year after using it and unsubscribing in the same day. I am looking for a refund.

I downloaded this app while on vacation - there was a beautiful plant near the hotel and I wanted to know what it was and whether it would do well in my area. It wasn't able to ID the plant correctly. What's worse, I accidentally subscribed, and paid for, an entire year when I only meant to use the trial until I'd checked it out. Now I can't CANCEL the subscription via Apple Subscriptions. Every single app subscription that I have, has a "cancel subscription" link. This one doesn't and that seems to be the only way subscriptions Can be canceled on an iPhone..

Hi,I want to make sure I have cancelled any further subscription to PictureThis. I followed the settings prompts on my IPhone and have been advised if there is no cancell function then the subscription has been cancelled for the following year.Is this correct, Tim?

How can I delete pictures of some of the plants I either no longer have or want to retake ? Thanks