Contact Tone It Up Support

by Missmary_bbn

I just read a handful of below average reviews for Studio TIU. I typically am the girl that does her research before making a commitment to purchase a subscription but I have deep love for K&K and I have been a proud member of TIU for countless years!! I have given K&K free shoutout advertisement on social media, purchased all their dvds (the dvds are amazing), and purchased loads of items online and at my favorite store, Target. I am a huge fan! I was on the fence about the app because of my wifi connection. I finally took the plunge and purchased a full year at a discounted members only amazing price but when I attempted to use it ONE DAY after my free trail it kept freezing during the on demand videos while screen mirroring to my AppleTV. I contacted them that day, on MLK day and got a response the very next day informing me that they do not provide refunds. I should’ve read that prior to making the yearly commitment purchase but I have never known a business to not refund an unhappy customers order. Needless to say I am extremely disappointed and shocked that my money wasn’t refunded. I admire these girls and I have proudly followed them for years. I even bought a new router/modem and have blazing fast WiFi speed and the app still continues to constantly freeze during screen mirroring to my AppleTV. I have done all I can do to make this app work. I would happily give it 5 stars if it did.

by FlGirl4678

I have followed TIU for several years and I must say I prefer the way it was done on the website before the app. The app does not have a weekly schedule or assigned workout for the day anymore. There only seems to be an “example” of a weekly schedule listed. PLEASE BRING THIS BACK! The app really does not have many features that can be used unless you pay for the subscription which is not cheap. I understand that the cost of the app is less than a gym membership but you can’t really compare the two since one is at home based and the other offers a variety of equipment, group classes, saunas, etc. I hate to say it because I love TIU but the app is not my favorite. TIU has taken away almost all of it’s free content and it is pretty disappointing, especially for those who knew TIU when they were a smaller company.

Update to my review based on the developer response: The point is, you took away the weekly schedule/ daily workout feature that was available to ALL and now it is only available if you pay the monthly subscription. Not frickin cool. I understand if TIU wants to make certain features that are new available only to those that pay the fee but to take away features that were once available to everybody and only allow those that pay to use them going forward is messed up. It is starting to turn off a lot of your long time consumers.

by TIU Kim

The updated app no longer marks workouts as done after I complete them, so even though I’ve done most of the workouts in the program I signed up for, it will never mark my program as completed because it’s not marking my workouts as done-frustrating! Also, what if I don’t want to join one of the limited programs to choose from?! None of them work exactly right for my desire, I wish they would just have a “normal” workout routine like the old app. Open the app and click play, that is why I paid for this app two years in a row. Now IIII have to choose a program, and IIII have to choose my workout. I want to be able to just open the app and click play. Furthermore, I can no longer mirror my phone to my tv and have the video take up the whole screen, it is always vertical, and I want to see my workout horizontal so it's big on the tv. Maybe with chrome cast you can make it take up the whole screen but I don’t have that. I am pretty disappointed with the changes, I’m not sure I will renew unless they make it more user friendly. Either more program plans or a regular TIU plan like before, I don’t see why they can’t add in a regular program. Fix the glitch where workouts aren’t marked as done. Let us put the video horizontal so it takes up the whole screen.