My Collaborate app not working? crashes or has problems?

My Collaborate Status

Last Updated on 2024-09-17 by Amplement

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Common My Collaborate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Collaborate app on iOS and Android devices. Solve all My Collaborate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Collaborate iPhone Issues and Solutions

My Collaborate iOS app crashes, not working, errors
My Collaborate iOS app network issues
My Collaborate on iOS has black/white screen

My Collaborate Android App Issues and Solutions

My Collaborate has errors/crashing/not working
My Collaborate server network connectivity issues
My Collaborate has black screen

My Collaborate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Collaborate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Collaborate app crashes or not working on Iphone (iOS):

Close and restart the My Collaborate app on iPhone
Update My Collaborate app to the Latest Version for iOS
Uninstall and reinstall My Collaborate iPhone app
Update your iPhone to the latest iOS version

Fix My Collaborate on iPhone unable to connect to server/internet connection issues::

To resolve My Collaborate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Collaborate black/white screen (blank screen) on iPhone:

Follow the My Collaborate iOS app troubleshooting guide Here →

My Collaborate Android App Issues and Solutions

Fix My Collaborate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Collaborate app issues:

Force Stop the My Collaborate App
1. On android, goto "Settings" » click My Collaborate app. » click "Force Stop".

Update My Collaborate to the latest version on PlayStore

Clear My Collaborate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Collaborate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Collaborate.

Fix My Collaborate unable to contact server/ My Collaborate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Collaborate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Collaborate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Collaborate on android.

Solve My Collaborate black/white screens issue on Android:

Follow the My Collaborate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Amplement, developers of My Collaborate.

About this app

Avec My Collaborate, vous pouvez : discuter avec des personnes du monde entier, créer des groupes de discussion, organiser des réunions à distance, constituer votre réseau professionnel ou bien encore suivre l’actualité de vos contacts. My Collaborate est un outil de collaboration en temps réel entièrement personnalisable qui vous permet de travailler et d’échanger dans le monde entier. Améliorez la productivité et la communication de votre entreprise ou de votre communauté grâce à votre propre outil de communication unifiée. My Collaborate améliore la communication et le travail quotidien de vos équipes.