My StayWell Reviews

Biggest piece of crap all gussied up in pretty colors that Ive ever seen. They really pat themselves on their own backs bragging about this being such a great platform. Send their web developers actually to web design training and have it usability tested for navigation improvements. Pretty but scary inconsistent and you can't fix things like errors in your vitals entered in wrong spot by mistake (skewing your data then); whats the point of all the line items you can list on your dashboard? They are irrelevant for wellness points tracking, tho nice just for yourself. But who can tell the difference? The sessions are good but you gotta poke around to figure out if you passed and completed. Your vitals and some other data cannot be corrected so I left it in error, i had no idea that i could track other things by arrowing over from the dashboard, and i had no idea what items might contribute to my wellness points. There is absolutely no tutorial and for company wellness it is full of confusing pages and arrows. Another example of style over substance that our young developers are creating these days. Pretty but confusing. Tons of complaints in the corporate community feed re wellness tracking. Dont get this for that purpose. Get MyStayWell for fun or personal but not for serious company wellness tracking.

I know a LOT of people are very upset and disappointed with MyStayWell. I love most everything about it EXCEPT the following: it is difficult to navigate, you can’t log your workouts effectively if you use a gym, you can’t just automatically sync your Fitbit-you have to make sure you go into your Fitbit first and sync it then go into the Staywell app and it will sync your information except water intake it will not read. MyStayWell is extremely slow in the Resources section. Every time I get into this section, I have to wait forever for the video to pop up then I have to tap play 2-3 times and then I have had to start several over because I keep getting booted out and not just the video, the whole app. Sometimes I have to go onto my computer to do things and that doesn’t sync your Fitbit like MyStayWell can, so it wastes time. MyStayWell needs a lot of work and if you want people to use it as an opportunity to improve their health then you need to improve MyStayWell . I seriously hope they are reading these reviews and do something about the problems.

My work tried to help us through navigating through MyStayWell. In a room with about 30 people, not a single person was even able to login. Each person tried their own login and password that was setup and it was not working for anyone. We all tried the password reset by email route and no one received the email. Today, being the next day, I woke up to the reset email in my mailbox. It took longer than 24 hours to receive the email and it is no longer valid. I am trying to continue on my own to reset my password. My login and password worked previously and I have them written in my notes so I know I’m using the correct ones.

The “incentives” are not really incentives. The steps don’t really matter. You max out at 200 points, and the most you can get from steps is 30. It doesn’t sync with my Fitbit, but it doesn’t really matter. It’s all about logging into MyStayWell daily, and doing busy work to get all your points. You can get 200 points in less than 2 months which defeats the point of having a wellness app incentive. More needs to be tied to steps/walking and it needs to sync automatically. Let’s reward the people who are active in life and not just people who are active on MyStayWell for a little while. Isn’t that supposed to be the point? Why is it so much extra busy work?

My company broke ties with StayWell for wellness programming.

That means that everyone in the company can now do nothing but trash the heart rate & steps tracker they sent us. The only way for the tracker to get its time, is from MyStayWell . And MyStayWell developers didn’t put the time function before the login wall.

I understand not having app functionality for reporting and historical tracking, but they could have allowed the watches to continue to function as watches, sync time without login, and at least display your steps on your wrist. Instead they make it useless trash. Not good for our wallets, our health or our environment.

Every time I put my email and password in I got an error message, “Looks like we had trouble understanding your request.“ I was 100% sure I had the right password, but changed the password anyway, then tried to login again and got the same error message. Just for kicks and giggles, I intentionally put the password in wrong and got a different error message, “Invalid login.“ This tells me that it’s not a problem with my login information, but a problem with MyStayWell working correctly. Pretty much useless if you can’t even log in!

MyStayWell has never worked consistently. After months of not using it because of the difficulty, today I attempted to reset my password and login. My password worked on the website but not on MyStayWell . Nothing seems to sync, and I would have much rather preferred to continue using the Go365 platform. There were issues with that as well, but not nearly as many as what I’ve experienced in the short time of attempting to use My StayWell. It’s been absolutely worthless and a waste of time and storage.

I’ve been very frustrated with our new health program because the system (for me, at least) does not work. I am unable to log into either the site or MyStayWell . The verification codes they send me never allow me to actually enter the site. But the site *will* send me to MyStayWell , which then won’t open using the codes/password I’ve been provided, and I inevitably get locked out. After trying this process 2-3 times over the course of the last several months, I’m giving up.

I haven’t been able to use MyStayWell for over 2 years. I enter my password and it tells me it’s wrong. When I click, “forgot password,” I get an email with a link to login to my account in order to change the password. Luckily, I know my password and can login on the computer. When I go back to MyStayWell to login, it still says “invalid credentials.” Someone has put a lot of time into developing MyStayWell that is completely useless.

Definitely a step backwards from Go365 and even KHRIS. I “think” I completed my Promise survey, but it doesn’t tell you that you’ve completed it - or even if that is the survey you are taking. I’m struggling to get my Fitbit connected. Online customer service tried helping, but the overall clunky design (their chat window covers the menu) made that difficult. I increased my rating by an extra three stars because customer service really did try. I am hopeful the kinks get worked out.

I’ve tried multiple times now with the StayWell customer support and cannot get Fitbit step data to regularly and reliably synch step data on either my iPhone or computer. The only way to get the step data onto the platform is to force synch data by disconnecting my Fitbit device and then reselect the Fitbit device, reselect profile and health data I want uploaded and then the step data is updated. Incredibly frustrating and NOT a reliable wellness platform!!!!!! STAYWELL, do something and fix this platform !!!!

I’ve never been a fan of MyStayWell but now it’s not working. Every time I try to open MyStayWell , it says it’s been updated and I need to get the current version. But there is no current version! I get stuck in a loop because I hit update that takes me to MyStayWell Store and it just has the “open” option. Which takes me back to MyStayWell which says I need to update my app! I’ve done all the updates I can and have even turned my phone off and on. No dice. PLEASE FIX!!

This is the absolute worst app. It won’t sync to any Apple products. You have to be willing to download multiple apps and find loopholes. It seems like every time I go to use MyStayWell or website, it forgets my password and claims I have the wrong password. Resetting the password is another ordeal. Now they say MyStayWell isn’t available the rest of the year while they work on it. Why am I paying extra on my insurance for this service?

The people who support MyStayWell don’t have a clue. They are dumbfounded to hear that everyone has a blank screen, but when I walked them thru it, they say looks like something is not working!! Da!! Not quality control and clueless support!!

Have tried so many times to use this platform. Have contacted their customer service via email provided only to have it returned as address may not exist. Have tried to contact through our health plan provider to no avail. Would like to use the service and start accumulating points, not after over 11 months with no success I am ready to give up. If anyone has a phone number for customer service please provide. Thank you.

MyStayWell is by far the worst app I have ever used. I’ve wasted more time due to glitches, white screens, login issues, etc. than I actually spend productively using MyStayWell . If the company I work for wasn’t so generous with what we get for using MyStayWell, I would never use it again. Whoever developed MyStayWell needs to get back to work on it and fix it or better yet, scrap it and start all over. I’m pretty sure it is beyond repair.

I initially couldn’t get MyStayWell to work, getting a blank white screen after creating a profile online. I then went back to my online profile and completed all required prompts (creating/joining a team). Once I did that, MyStayWell worked and runs well. I synced my Fitbit online and has synced great both in MyStayWell and online.

I’m not sure how this is an improvement over the previous version. This version actually loads, but it will not pull data from Apple Watch. It does have some health kit integration which collects daily steps. However, it’s not possible to use these or sign up for the 1 million step challenge without installing another app.

Seriously, why build an iOS app which relies on workout data and not have the ability to either use the health kit data or Apple watch?

All of the categories and information and incentives are great, but MyStayWell will not connect to my staywell device, making this essentially useless to me. The initial pairing went fine, however the device and MyStayWell do not communicate. When I attempt to sync the device within MyStayWell , it stays on the spinning wheel indefinitely and never completes sync. If the device and MyStayWell communicated, this rating would be 5 stars.

I went to MyStayWell website link on MyStayWell Store. I then sent a message to the developer and it came back undeliverable. So I’ll put it out here so that maybe the developers will take the time to look at it. Here was my message.

I got in then it asked for me to complete my assessment. I told it that I would complete later. It immediately went to a blank white screen. Now that is all I get when accessing MyStayWell .

I have to disconnect and reconnect the device everyday to get it to sync. I thought if I did it every once in a while to tracker would catch up but I just disconnected and then re-sync’d and my Friday and Sat data isn’t coming through which were big step days for me. This is not super helpful for my work step competition. I am pretty sure it’s MyStayWell and not the tracker.

I liked MyStayWell but when I got an update my screen has gone blank. Now I can’t see any of my information.

MyStayWell merges all the things you want about your health into one place. Solid challenges, recipes, surprisingly thorough workouts, and also syncs with my Apple Watch. Don’t normally write reviews but this one was just too good!

This is one of the worst apps I have used in a while. It’s very user unfriendly. Here is one example: If you are not near the top of the leaderboard, it takes FOREVER to find your name in the list. It only scrolls 25 names at a time then you have to wait for more names to come up. It’s ridiculous!! Add a button to find your place with one click.

Go365 wasn’t very good either but it blows MyStayWell away.

Beautifully designed and easy to use. I sync it with Apple health kit to track steps. The doctor chat is an especially nice feature I've never seen before. Well done!

MyStayWell is complete trash. I'm supposed to have it for my work insurance but when I log on and put in all the info it knows who I am then it says let's get started and then the screen turns white and nothing else happens. I've deleted it and downloaded it 4 times and still nothing. Complete waste of time but more importantly battery life I'm done.

My employer switched from Go365 to this platform and app. It’s not intuitive at all and I don’t like to need to put so much data in. I also don’t need all the social stuff “team” etc. I only do it for the rewards since I am physically active anyway. Otherwise I would not have anything to do with it. Would give it zero stars if possible.

Can't open it at all. I have above minimum software update. It just boots you off immediately every time you click to open it. I would change my review if I could open and look at MyStayWell . I tried reinstalling it a couple times. Any other ideas? The link for app support didn't lead to any. I'd love to start using MyStayWell !

Use MyStayWell to track my steps and compete with other people. Also has other health info.

Every. Single. Time. I upload MyStayWell to try to track my steps for my team at work, when I try to finish setup, I get the message “One moment please,” and then the screen goes completely white and it’s frozen there. So I delete MyStayWell . Then I try again later. SAME THING OVER AND OVER.

Much better user experience than old StayWell app. Love the tracking features

App will attempt to open and then crash and close. Despite several attempts to reinstall and restarting my device (iOS), it still crashes. Glad no one was on this plane because that’s all it does ... CRASH!