Contact Movies Anywhere Support

by DmitryD777

We purchased two movies from different studios and it was first time trying this app - it wasn’t our choice, it’s more like we were forced to use this particular app.
I downloaded copies and checked them before giving iPad to our son during the long road trip. He started to watch one at home minutes before getting into the car. It was good for 30 minutes.
After half an hour application stopped and gave message about not having any offline copies. So long trip was with no movies. When we arrived to destination I’ve checked the app: it asked me to sign in again, as soon as I did - movies appeared. In several days my son was flying with my wife, I’ve checked the app and movies were there. They boarded the plane - movies were gone. I’ve checked later iPad (when it had WiFi connection to internet) the app asked me to sign in again and after that movies appeared.
Application has deep issues with authentication and needs internet connection to work. In case if I want to watch purchased movie when offline - hold off your expectations.
More fixes and improvements are needed. But as the customers we are very disappointed.

by Mdg8

I have now submitted 3 support tickets on the same issue over the past several weeks: ie some of my iTunes movies not showing up in my Movies Anywhere account. All I’ve ever received in reply are autoresponses promising that someone would be in touch. No one ever was. This may be a potentially convenient service, but if you ever need support, you’re out of luck. I’ll be deleting the app and my account.

11/12 Update: My first attempt to reach support was via chat. The automated system asked me to detail my issue, which I did. To prevent a lengthy wait, the system invited me to transfer my chat into an email support ticket that would retain all the info I had already input. That would have been a terrific feature, except the email I ultimately received made no reference to the info I had already input and asked all over again for details about my issue. Although frustrated, I complied...which launched my series of “no reply other than auto responder emails.” While I appreciate the suggestion to use phone support, I’m not sure I’m prepared to put any more energy into this app. So, for now, my rating stands.

by Sears House

Being forced to use this app is very frustrating. It hardly works and it lags when you try going into different menus. And many many movies that i had on digital didn’t transfer over to this app. How am I supposed to watch those movies...that’s right, you can’t now. But what’s even better is that the majority of the time when i have movies downloaded, it won’t let you play them if you can even get them to show up in the saved movie section. It’s ALWAYS telling me that I’m not hooked up to WiFi. What the @&$! More than half the movie i download won’t play because of that error message. So i can rarely watch anything anymore!! Been dealing with this app for a long time now and have barely been able to watch any of my movies anymore because it won’t let me play them and it lags horrendously to the point where it’s not worth messing with. If the app is ever fixed and all my movies are available.. then i will give it a 5 star. For now....it is junk.