Contact DISH Anywhere Support

by Roseumi

Update 3-Still can’t play transferred shows on my iPhone 7 Plus. Says it can’t connect STILL. My memory is full but I am unable to even delete a transferred show because it can’t connect so it says I have none but the transferred setting says I have 407 transferred shows. Just can’t access them and haven’t been able to most of my years with dish. Even if it is briefly fixed, the same problem comes back right away again.

Update 2-still not fixed. I downloaded lots of shows for a trip. Now my phone is full and apps crash because I can’t even get into the transfers to delete them. Still says can’t connect. This is f$&@ing ridiculous! For what we pay and the amount keeps going up, the quality goes down. I assume you could hire someone with a little programming skill.

Update: As I expected, STILL not fixed! I have sent my info in many times. Not doing your work. Don’t put out a new update until you have tested it! Seems pretty simple to me.

Every upgrade I can’t see my transferred shows and I complain a dozen or so times an it gets fixed until the next update and same thing. I can’t count how many times this has happened. Save yourself grief and don’t choose dish. Cost keeps going up but they can’t hire programmers with half a brain. Same canned responses but it STILL isn’t fixed but prices going up and this app is getting worse and worse. The only reason we stayed with dish was this app

by Sick-of-crashing

This is the worst functioning streaming app. I’m very disappointed, because I like to use my satellite service when I’m away from home, but this app is incredibly unreliable. When I open it and choose a channel, it begins streaming, but most of the time only streams for about 15 minuets, then has fits of stops and starts and freezes. I then have to close the app, reopen it, choose a channel then go through the whole process again. Over and over. It happens every single time I use it, unless I’m in my house, basically right next to my receiver, in which case, well, I might as well just watch it on my tv.
I switched to Dish from Directv last year, and I constantly wish I hadn’t. When I had Directv, I used their mobile app daily (like I TRY do so with this one) and it always worked seamlessly, including in all of the same locations that I TRY to use this one. The contrast is stark and undeniable.
If you’re thinking of switching to Dish from Directv, and like to use your satellite service on the go, DON’T DO IT! I can’t wait until I can go back to Directv.

by Slangy_Girl

The old Dish Anywhere app was fantastic! I never had a problem with it, the interface was intuitive and the picture was as good as when watching my tv. This ‘new’ app (it’s not really new anymore) is ridiculous. Anytime I want to use it there are problems— missing recordings, low-quality video or programming that won’t load at all—that I often simply give up trying. I just spent 38 minutes on the phone with Dish because I couldn’t play any recordings (black screen with pause bars in the middle). We solved that issue (yippee?) but the picture is still awful (barely SD and skipping) even though I am three feet from my modem.

I have no idea why Dish had to redesign/engineer the Anywhere app (to crack down on theft?). But for paying Dish customers this is a TOTAL step down from the previous version. And the few times I’ve called for technical help I hear, “We’re working on it”. Great. When’s it going to be done?!?! Because I’m fed up paying for Dish Anywhere and never being able to use it.

Finally, the customer service rep I spoke to was an arrogant jerk who would not listen to me, talked over me and, as a result, the call probably took longer than it needed to. Here’s a news flash—when the customer calls and is explaining the problem it’s usually a good idea to LISTEN as that will speed up the process of solving the issue.