Contact DISH Anywhere Support

by Slangy_Girl

The old Dish Anywhere app was fantastic! I never had a problem with it, the interface was intuitive and the picture was as good as when watching my tv. This ‘new’ app (it’s not really new anymore) is ridiculous. Anytime I want to use it there are problems— missing recordings, low-quality video or programming that won’t load at all—that I often simply give up trying. I just spent 38 minutes on the phone with Dish because I couldn’t play any recordings (black screen with pause bars in the middle). We solved that issue (yippee?) but the picture is still awful (barely SD and skipping) even though I am three feet from my modem.

I have no idea why Dish had to redesign/engineer the Anywhere app (to crack down on theft?). But for paying Dish customers this is a TOTAL step down from the previous version. And the few times I’ve called for technical help I hear, “We’re working on it”. Great. When’s it going to be done?!?! Because I’m fed up paying for Dish Anywhere and never being able to use it.

Finally, the customer service rep I spoke to was an arrogant jerk who would not listen to me, talked over me and, as a result, the call probably took longer than it needed to. Here’s a news flash—when the customer calls and is explaining the problem it’s usually a good idea to LISTEN as that will speed up the process of solving the issue.

by Cardshark75

I am so frustrated by this app. I am repeating what others have already said. Missing recordings, It will tell me I am not connected to the internet, not true. I will get off this app, go to my HBO max app to test this, no problems at all. So I have to turn my tablet completely off for it to work. Very annoying. If I am watching something on demand, it will stop. I will try to go to resume watching ,sometimes it works, many times it doesn’t. I shouldn’t have to start it at beginning to be able to watch something. This can happen multiple times for 1 program I am watching. I will usually get frustrated and give up trying to watch what I was already watching. I agree with others who have stated THE OLD APP WAS FINE!!
Any improvements you may have made negates all the issues your customers are having. This has already been going on for what 2 plus years . For the amount of money we spend every month, I expect much better than this. Please don’t respond to this review trying to give me helpful hints on how to fix the “bugs” I am experiencing. I don’t have this issue except for this app. So there is no problem on my end for these issues. Very disappointed, I do not recommend this app in its current state!!

by Jackiemhous12

I have given about 4 different feedbacks about this upgrade that totally changed the Dish Anywhere interface. I use to love this app and had very few issues. Now I hate it!!! I’m constantly having issues. The new interface is not very intuitive and very clunky to use. I’m constantly getting message that I’ve lost signal from receiver and need to close which I have to do numerous times. It takes much longer to load when fast forwarding than older version. I’ve reported there is no way to watch via SD vs HD. Some of my channels I need to view in SD. In the older interface there was an option to view SD and HD. As I said it is not very intuitive as It took me 2 days to figure out how to pause the recording. The interface needs to match up to what we see on our receivers now not something totally different. Now my Dish Anywhere app is not uploading my recorded programs timely and is still showing shows that I have deleted from my receiver. I have deleted my app numerous times to see if it fixes the problems with no luck. This new interface appears to have gone backwards instead of improving the app. Please rollback to the previous interface which was a hundred times better than this one.