OLB app not working? crashes or has problems?

OLB Status

Last Updated on 2024-07-11 by Oldenburgische Landesbank AG

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Common OLB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OLB app on iOS and Android devices. Solve all OLB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OLB iPhone Issues and Solutions

OLB iOS app crashes, not working, errors
OLB iOS app network issues
OLB on iOS has black/white screen

OLB Android App Issues and Solutions

OLB has errors/crashing/not working
OLB server network connectivity issues
OLB has black screen

OLB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OLB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OLB app crashes or not working on Iphone (iOS):

Close and restart the OLB app on iPhone
Update OLB app to the Latest Version for iOS
Uninstall and reinstall OLB iPhone app
Update your iPhone to the latest iOS version

Fix OLB on iPhone unable to connect to server/internet connection issues::

To resolve OLB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OLB black/white screen (blank screen) on iPhone:

Follow the OLB iOS app troubleshooting guide Here →

OLB Android App Issues and Solutions

Fix OLB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OLB app issues:

Force Stop the OLB App
1. On android, goto "Settings" » click OLB app. » click "Force Stop".

Update OLB to the latest version on PlayStore

Clear OLB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OLB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OLB.

Fix OLB unable to contact server/ OLB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OLB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OLB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OLB on android.

Solve OLB black/white screens issue on Android:

Follow the OLB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oldenburgische Landesbank AG, developers of OLB.

About this app

Sehen Sie alle Ihre Konten und Ausgaben jederzeit auf einen Blick, erledigen Ihre Bankgeschäfte einfach und bequem von unterwegs, geben Überweisungen mit Ihrem Fingerabdruck frei oder finden schnell den nächsten Geldautomaten in Ihrer Nähe. Zugangsdaten für die Banking App erhalten Sie im Onlinebanking auf app. de unter Services oder einen this app-Berater Ihrer this app-Filiale. Sie erreichen unseren Kundenservice bequem innerhalb der App unter Mehr > Support oder montags bis freitags von 8. 00 - 18. Mit unserer brandneuen Banking App haben Sie Ihre Finanzen immer und überall dabei! Haben Sie Fragen oder benötigen technische Unterstützung? Wir versuchen unsere App stetig zu verbessern und freuen uns deshalb immer über Feedback, das Sie uns direkt über die App senden können.