OpenPhone Reviews

Account was closed due to “suspicious” behavior. Liars. I have done nothing with these numbers besides use them for business matters. They are unresponsive in trying to fix it. I have two numbers tied to two businesses, a state registration, a state business license, and a professional license that requires a fingerprint background check, but yet I’m suspicious. Now I have to get a new phone number, pay for new business updates by filing documents to update my phone number with the department of state, pay for and file new documents with a licensing agency to update a phone number, and fix dozens of accounts now, because I’m “suspicious” for doing nothing other than maintaining two numbers to use for business related accounts and licenses. If you want a nightmare of possible paperwork, use this app. Not only did they delete my account, but they billed me for the next month AFTER they deleted my account. Scam artist. Guess I’ll have to cancel my credit card now too. To the developer response…are you all dumb? You expect me to provide my email on a public forum? When I’ve already emailed you fools a dozen times. Everyone, this developer response is just another demonstration of the care you receive…smh

This company & website is very difficult to use. At first - everything seemed straight forward. I was easily able to setup my “free” trial period. However in order to use the text functions - it required me to “register” the phone number. BUT in order to register the phone number - I would need to be on a paid subscription (not on a trial). So I paid my $180 to get this setup. The registration is no joke!!! They need a Fed ID Number (if for business use) - along with sample texts that you may be sending. After going through their registration application - I decided that this is not for me. And instead I would prefer to setup a second line on my cell phone through AT&T. This is where I have an issue with this company… no where on this website or app is a phone number to call. And in further looking over their cancellation policy - they say there is NO REFUNDS. WHAT?!?!? This was not mentioned when the pop up appeared to switch over to a paid membership in order to register the phone number. So now I have had the phone number for a total of 1 day and am out $180.

We use open phone for a business line. In the beginning it was bliss, and we told our other business accounts. Somewhere along the line, i couldn’t hear any calls. Like when i answered, they couldn’t hear me and i could not hear them. Everyone we had saved in our contact book, lost their names, so we had to back and re save numbers again. The phone issue happened with some of the people on the team, and others were not affected. We reached out for support multiple times and was passed around to support tech and rep who never really handled anything. When we threatened to term the service, that’s when they started to put in some sort of effort. In the end it resulted to a security issue, which their it department wouldn’t set up a meeting with our it department ti work out any thing. So we continue to use the service because we have not found anything yet that works, and it’s been our contact number for 2 years, but sad it’s turned into a paid nightmare. When I’m at work, i have to disconnect from the wifi in order to take calls, which are distorted and they hear me being choppy anyways. And it still doesn’t work or sound any better when I’m at home. But when I’m on the work wifi the calls have no sound.

Hello! So I just tried to sign up for the phone app and I was denied within hours due to that they thought my information was invalid. The guy responded back quick and opened up the account which was great. Then if you want to use the service to texts you have to register. ( you also have to pay monthly for the service and pay an application fee to register) Now this is the tricky part. You have the answer questions and it gets sent somewhere to determine eligibility. I’m a group home manager so I answered the best way possible and I was denied. I got an email and said to try again and once I tried I couldn’t resubmit. Which they do state basically they don’t want just anyone misusing OpenPhone but if I’m paying for it, it really shouldn’t be to much of a problem. But anyways, I contacted customer support and I am waiting now for a response, which isn’t has quick as before. So presuming, quick to take money slow to fix an issue. Also, you can possibly wait 30 days for it to activate for texting, just so everyone is aware. But I will update on how long this takes and see how they will fix the issue.

I have been using this app for over a year now for my business and have been pretty happy with all its features and capabilities. There are times when I’m in an area with spotty internet and have issue with calls and texts. I would give the features of OpenPhone 4 stars, but customer service a 1 or 2 stars. For the past month I have been having issues where I see incoming calls, but OpenPhone has not been allowing me to answer (haven’t had this issue in the past). All my settings on my phone are on to allow incoming calls from OpenPhone. I have been trying to reach customer service on every email they have, and every method they have to reach them, but have not gotten any help yet. As much as I like the features OpenPhone has, if it’s not working I would have to find a more reliable phone service for my business. Hope their customer service improves and can resolve issues like this for future customers.

Interface is user friendly with phone and desktop app. Ability to create notes on text messages and have voicemails and calls be included in the text messages rather than a separate tab helps a lot with organization. Other nice features like instant responses are very nice.

Main feature that is lacking, which is a dealbreaker for us is the inability to search text message conversations by phone number. We are a service company and use Jobber as our crm and dispatching software. Thus, we need to be able to go back and forth between the two, and the best way to do that is search messages in open phone by a customers phone number. The only way to do that right now is to create a new message with the phone number you are searching for, but then it doesn’t search for text conversations involving group messages with that number.

Another point is their customer service is pretty terrible when compared to other companies out there. At least 2-3 days response time, and no live number to call. Pretty much another dealbreaker for us. Use another phone system right now and have experiences bugs and glitches, but able to reach a live agent within 2 minutes and get it resolved.

I’ve been using the Open Phone app well over a year now and while is does the basic job of phone calls and sending text there are IMO several shortcoming. First among them and most annoying, is making phone calls to numbers that are disconnected. With a normal call you get the feedback immediately that the the number is no longer working, not necessarily the case with Open Phone. You may get four or five rings that then disconnect. The only way you know if it is disconnected is by calling with another line and getting that feedback. This is incredibly unproductive as you then have to take extra steps to determine if the number is valid. The next issue is dialing feedback. Dialing outside of OpenPhone I hear a clear click or noise that gives me feedback that I hit a digit and it immediately gives me a noise. The open phone app is all silent. Lastly, the amount of down time seems to be constant lately. Not sure what is the problem here.

Update:
Two months and a lot of confusion later, our numbers were finally ported over! I’m so glad that we can use this to keep our US numbers... that was one of the main reasons we chose this company. It’s still only a 3 star rating because my texts frequently fail to send. It’s not a wifi issue because I can text from WhatsApp and Messenger just fine. It seems to occur mainly when I’m texting a group. I have a request out to customer service... if we can remedy this problem I’ll be glad to bump the rating up again.

Original post:
My husband and I just moved overseas and needed to find a way to keep our US numbers active. Everything we read adore this company said that we could do that through them. Not true. We have contacted them, we have contacted our US phone carrier, we have filled out all the forms we’ve been sent and our numbers still haven’t been ported over. And customer service has stopped responding when we reach out for help. Total silence on their end. 100% disappointed with this company and their service.

My husband and I ported our US phone numbers to this app when we moved out of the country. This is a very low cost way to be able to 1) keep in touch with our friends and family in the US, 2) maintain the ability to call US toll-free numbers, and 3) have a US phone number for those institutions that require one for authentication (2FA).

One the downside, I sometimes have issues sending and receiving, particularly pictures, when on cellular. This is despite having checked multiple times that cellular data is on for OpenPhone and their are no data restrictions in the phone’s settings. Also, there are some US based companies (primarily banks), that require a true mobile phone number, from a known carrier. They will NOT allow my this app number to be added as a mobile phone. I was able to get passed this with Wells Fargo by listing the phone as my home phone and using email for 2FA, but I cannot do certain online transactions with US Bank because they require a true mobile.

Love that it helps keep all my business calls/texts separate from my personal! Love the scheduled sent messages, love that if I’m out and about other employees can access and respond to customers if I can’t, also love that I can add a message for when someone calls in- it has helped eliminate spam calls and make my business look so professional! This has been soooo helpful! I have noticed that if my phone is open any calls coming in go straight to voicemail- like it won’t even ring it just tells me that I missed a call and then moments later alerts me that I have a voicemail. But if my phone is locked then I will receive the call. I’ve also noticed that sometimes the scheduled text messages don’t actually send for when I’ve scheduled them. Example: I’ll type out a message and set to have it send in the morning but when morning comes the draft is no longer showing and nothing sent. Kind of annoying especially when it only does it sometimes. Those are the only things I am slightly annoyed by. But other than that OpenPhone is excellent!!

Update September 1st 2023 - STILL going strong! 11 months I’ve been using this app. LOVE IT. Hands down. Still the best phone tool / service I’ve used for business. Don’t hesitate to subscribe. Just do it and experience it for yourself!

Note to Developers: Please, I’ve been waiting several months, I’ve pushed and pushed for an export feature for contacts. I really need to export the contacts, organize them, then import them. We can export individually, but I need mass export. Please. Add this. Then, this app will be complete for my use, but I really need a significantly easier and productive way to manage my contacts with an export manager/feature.

My birthday is October 11th, that’s what I’ll be wishing for!!! Make my wish come true! Lol

======== April 25th, 2023. I’m a paying customer for 2 lines. Started using the service in November 2022. I’m still here. I’ve used all the other apps, from Burner, SecondLine and Hushed etc. all of them. this app, has been the best solution for my business “phone” needs. Period. These people are good people who are doing a fantastic job with the application, service and overall quality of their product. I just want to say, thank you 🙏🏼 You put an end to my misery with all the other apps. ❤️

Love that features are being updated consistently. I’ve been using this app for my business line as a hairdresser, and have been really happy with the service! I’ve tried a bunch of services and this one has been my favorite. I use it on my iPhone, iPad, and the desktop version on my Mac. It’s super seamless overall and it’s the best one I’ve used for sure. And trust me I tried a bunch of them lol.

I looooooooove the scheduled send option on desktop! Bring this to all platforms please!

Things I’d love to see in the future:
- Individual control (per contact) for auto replies / auto responses. Ie contact profiles for auto responses
- the ability to turn on and off auto responses per person
- auto response options for existing contacts vs non-stored/new contacts
- integration with diff services ie google contacts
- ability to time auto responses such as only sending an another auto response ONLY after X amount of time has passed.
- The option to “time out” responses after X hours would be handy - basically I’d like to see super customizable commands / abilities based on the contact or grouping outside of business hours / standard profiling in the system as is.

If this keeps getting as good as it has been, I’ll stay with this app forever!

When I moved overseas about a month ago, I panicked when I realized it would be more complicated than I thought to keep my US phone number functional, which is something I had to do to be able to keep working remotely for my US-based small company. I quickly found out Google Voice would not be sufficient for my needs (I need calls and texts to come through live and need to be able to connect audio to sharing platforms like webex), but thankfully did some searching around and found this app. The customer service reps were super responsive in answering my many questions, and were patient as I went through several iterations of getting the right account numbers from my current carrier to port my number over. I also appreciated that I could port my number while already out of the country, as I know that’s not possible with Google Voice. So far, OpenPhone is working super well - good call quality, has no problem connecting to platforms like webex, etc. I am still working through the text function (it seems like I can text through OpenPhone , but then messages come to me through iMessage still - could be that I don’t have a local phone number yet), but that is less important to me than the ability to use my phone number seamlessly. Really looking forward to having OpenPhone for the next few years while I’m abroad and am so thankful I found it - would highly recommend it to anyone who needs to keep a US number functional while overseas!

I love OpenPhone. For how cheap it is and what I get out of it, it’s fantastic for my small business. I’m able to identify that it’s a customer calling in before I answer and I love the way it organizes the conversation thread including all calls and messages in chronological order. Brilliant! And I can’t express enough how OpenPhone is worth every penny of $10/month. I really wanted to rate it 5 stars however the inability to customize my ringtones and alerts forced me to take a star away. It would be an easy 5 star rating if I was able to do this. The new update included a predetermined ringtone which I personally think is awful but it was a step in the right direction. I’d actually prefer the default phone ringtone over the this app generated tones now. But I can’t complain too much. I hope they configure a way to choose some different types of ringtones. I still 100% recommend OpenPhone and I was a Google voice user for years.

I have used a cheap standard phone line for my business number (not actively used) and as red to get rid of it as it was a second eSIM line and the service was bad. Since I have great service on my personal line I decided to cancel the cell plan and use this app for my business number instead. I got a new toll free number, that spells out something related to my business, and it was no extra cost. The features are really nice. Being able to set a text-to-speech message for all people calling the line is great and it supports many formatting. Auto text reply is also sweet. It’s what I wanted, and none just did it right. Web UI, super nice and better than others (and not all have it). this app is the best option there is, and is truly actively developed and improved unlike other services, and it’s more affordable than others too. I haven’t even touched most features, and hope I have a reason to in the future.

There’s few companies that I’m happy to give money to but these guys and girls deserve it.

If you are looking for a second line on your main phone but don’t want to have the inconvenience of another phone to carry around, weather it be for business, personal or other important use, this app is your absolute best option. I’ve been in the market of using VoIP based solutions for 6 years, having used all, many of them shut down since, but when it comes to features, layout and reliability, this app checked all on the list. - Port # in / out. - Support - Calling, SMS, MMS = Unlimited US/CA - Use Cellular Minutes, WiFi or Cellular Data option. - Call Forwarding - Caller ID, Voicemail - When abroad, Switch to Calls over Cellular / WiFi Data = never be without a working phone line and you remain local to your customers in USA and Canada. The team is wonderful, always prompt with answers and they are working on exciting features from requests I’ve made due to nature of use I have for the service. If you are serious about a second line on your phone as I am, this is the absolute one stop service for you.

I was in desperate need of a second phone number with absolutely no desire to carry around 2 devices. I had another app (I won’t mention the name) for quite some time but it just did not live up to my expectations. I switched to this app after I called them (they actually answered!!!) and they agreed to port my old number over. That seamless process, their on-going willingness to work with me on questions, the attractive look and feel of OpenPhone and the overall user-friendly interface for calls and texts are what sold me. The fact that it was less expensive than my previous service was icing on the cake. There was an initial flurry of robocalls to my new number but this app has a slick way of blocking them built in to the call log and after a couple days, they stopped completely. There is also built in capability to distinguish this app calls from your personal line which I could not do with my previous service. I would highly recommend OpenPhone if you need a way to keep calls separated from your main personal line.

Let me preface this review with some background. I've had multiple orgs that I've been a part of for the better part of my life as a college student and even more so post graduation. Many of these are nonprofits or student groups that I dedicated my time to free of charge, because those orgs have very little money. Because of that, they also typically don't have any sort of phone infrastructure. I've had Google Voice, tried GoDaddy's offering, and even had more than one phone at a certain point. None of these worked nearly as well or were nearly as convenient as this app is.

I've got one phone number on the platform, which I use for pretty much everything for each org I'm involved in. It sits in my email signature & gets plenty of calls and texts every day. Over the time I've had this app, I've not had one issue in making a call, receiving a call, or texting. It all just works. When you're juggling so many things at once, the "just works" aspect of a tool you use is paramount. If it didn't just work, I'd be writing an entirely different review.

10/10 would use this app for all my non-personal phone lines. Keep up the good work team. I look forward to more features & (hopefully!) a web version and maybe the ability to add employees to the account (vs sharing the password). 🎉❤️

Changing my initial review (see below for the prior) from 1 to 5 for several reasons: 1-this app Customer Service response to both my message and my review were very quick and very polite. 2-They were able to clarify how I misunderstood the charges I initially thought were hidden numbers, not by telling me I was wrong rather showing me how to read it correctly. They weren’t hidden they were prorated just like they say in their signup. 3-The service is exactly what my small business needs, and a price we can afford. We are a startup the services other small businesses, I was able to setup an 855 toll free number and 4 employee lines. Not only that, the answering options coupled with text and automated responses makes us sound like we are larger and very professional. Thank you this app for being patient and working with us as we grow.

I’m a small business owner and got one 855 number and 4 local numbers. They charged the standard $10 plus $5 per line. Then the hidden fees stated showing up daily. In less than 2 weeks, very few calls and text s messages somehow we’ve racked up $50 in hidden fees. I’m not happy and going to port out our numbers to a second line with our cellular company. No where in their app or website or contract does it tell you you’ll get charged per minute or use. Definitely not an inexpensive app.

I set up an account about a day ago immediately I got a notification my account has been flagged for review that a team member will do that in less than 24hrs , it’s approaching 48hrs now and I still can’t access the phone I paid for, it’s so annoying, I already written twice to your customer service still no response, if this doesn’t get fixed soon I will have to request for a refund from Apple.

Well my account was open after this review yesterday but I got another issue now, it was working perfectly fine yesterday but this morning it stopped sending texts with an error message of “undelivered” the most annoying part is that I receive text but can’t respond anymore and I’ve been since trying to contact the customer service but no response…. I’m tired of OpenPhone😡