Contact OpenPhone Support

by Ahhhhsome86

We use open phone for a business line. In the beginning it was bliss, and we told our other business accounts. Somewhere along the line, i couldn’t hear any calls. Like when i answered, they couldn’t hear me and i could not hear them. Everyone we had saved in our contact book, lost their names, so we had to back and re save numbers again. The phone issue happened with some of the people on the team, and others were not affected. We reached out for support multiple times and was passed around to support tech and rep who never really handled anything. When we threatened to term the service, that’s when they started to put in some sort of effort. In the end it resulted to a security issue, which their it department wouldn’t set up a meeting with our it department ti work out any thing. So we continue to use the service because we have not found anything yet that works, and it’s been our contact number for 2 years, but sad it’s turned into a paid nightmare. When I’m at work, i have to disconnect from the wifi in order to take calls, which are distorted and they hear me being choppy anyways. And it still doesn’t work or sound any better when I’m at home. But when I’m on the work wifi the calls have no sound.

by Dubvmarj

Account was closed due to “suspicious” behavior. Liars. I have done nothing with these numbers besides use them for business matters. They are unresponsive in trying to fix it. I have two numbers tied to two businesses, a state registration, a state business license, and a professional license that requires a fingerprint background check, but yet I’m suspicious. Now I have to get a new phone number, pay for new business updates by filing documents to update my phone number with the department of state, pay for and file new documents with a licensing agency to update a phone number, and fix dozens of accounts now, because I’m “suspicious” for doing nothing other than maintaining two numbers to use for business related accounts and licenses. If you want a nightmare of possible paperwork, use OpenPhone. Not only did they delete my account, but they billed me for the next month AFTER they deleted my account. Scam artist. Guess I’ll have to cancel my credit card now too. To the developer response…are you all dumb? You expect me to provide my email on a public forum? When I’ve already emailed you fools a dozen times. Everyone, this developer response is just another demonstration of the care you receive…smh

by JKS- 19

This company & website is very difficult to use. At first - everything seemed straight forward. I was easily able to setup my “free” trial period. However in order to use the text functions - it required me to “register” the phone number. BUT in order to register the phone number - I would need to be on a paid subscription (not on a trial). So I paid my $180 to get this setup. The registration is no joke!!! They need a Fed ID Number (if for business use) - along with sample texts that you may be sending. After going through their registration application - I decided that this is not for me. And instead I would prefer to setup a second line on my cell phone through AT&T. This is where I have an issue with this company… no where on this website or app is a phone number to call. And in further looking over their cancellation policy - they say there is NO REFUNDS. WHAT?!?!? This was not mentioned when the pop up appeared to switch over to a paid membership in order to register the phone number. So now I have had the phone number for a total of 1 day and am out $180.