Contact Rent A Center Support

by Relieved In NH

I have had an account with you for years. All the staff(with the exception of the current) always made me come back. They kept an eye out for things I would mention I wanted on my wish list. I always felt like such a valued customer. I felt like they were interested in keeping me a customer. If I ever had a bump in the road payment wise they would help me solve the problem. Any time I got something new, they kept me updated as to when a delivery could be expected. Ever since the change, I get pestered the day of the payment. I get talked down to. I get reminded of my terms. Two payments came out of my account. I was told there was no way that could happen. I was refunded one of the payments. I was told by SSI that I made too much money and that the 2700 payment that was due to me in 3 days wasn’t going to come. It’s put me in a rough position. I am digging my way out. I saw a bedroom set that was used that I was interested i. I was told about the 6.07 start payment towards the set. They told me they would take in out. 4-5 days later I was calling to find out what was going on with my delivery. I didn’t receive a call to let me know. Instead I had to call them to be told. Because of Covid we can’t find anyone to deliver it. We set another date then nothing. I don’t even think I want it anymore. Customer since 2017 I have given a lot of money to rent a center. Probably pay the things I have left and be done.

by Rosie Sat

I would give it a better rating but I can’t. Some people just aren’t made to do customer service! This is what happens when you hire people that isn’t passionate about ensuring customers feel valued. I have never been late nor have ever felt devalued as a customer. I get that not every customer is going to have compassion or respect for employees. However the customers that don’t disregard your employees should have a great experience with your company. But that’s not the case with mines. I constantly receive text, calls to remind me of my bill due. However never have I ever receive calls & texts the day of your due date to pay your bill or else. I would expect this if I was a day late or a couple of days late on my bill. But never the day of the due date. Please hire people that will represent your company as such. Don’t go against your company motto and treat customers as if they are just a stranger on the street that needs to be treated as criminals. Not every customer you have are bad. You will never gain the respect or grow as a company with those type of employees representing your business. After my contract is paid in full, this will be the last thing I will purchase from rent a center. Please do BETTER as a whole & treat others as you would like to be treated.

Thank you & God Bless🙏🏽

by Neid Uencje

I ordered a bed in October that was supposed to be delivered by October 31st. Late November I was getting a bit frustrated. The night before Thanksgiving they said they would bring my bed. They brought pieces to a full size and half twin size so headed back to store. They set it all up and it was the wrong bed. They said they had ordered the right one and discounted a couple payments a few dollars. February and later I said okay I’ve been paying more money for a different bed and I just want to return it and get my money back. They told me that wasn’t an option. So I’ve been paying more money for a bed I didn’t even order or want or sign an agreement for since then. Then I ordered a bed set for my room from my other store. They didn’t show up the delivery day and then brought me a bed with a used display mattress. “I’m paying new price” they said they order it. Then I go to get in the end table drawer a couple days later and see that they have a foot long section of this bed DUCT TAPED. I haven’t got a response to wanting the same bed NEW just options of beds I don’t want they have on display. Insane. Duct tape on a “brand new bed” they offered me $400 off a bed they are charging me over a thousand dollars in interest anyways. Seriously the worst service I’ve ever experienced.