Contact PSECU Support

by Shiminty Bimbob

Since 2006 I have been banking with PSECU with great pleasure… up until about three years ago. As a bank, they’re great! Anytime I’ve ever had to call during business hours and speak to someone they were incredibly helpful. This app, however, is a complete mess and makes banking difficult and frustrating. I frequently have issues logging in, transferring money between accounts and paying my credit card bill. Thankfully the only thing that I have not had issues with lately have been depositing checks. Considering that I exclusively bank from my mobile device, it is becoming increasingly difficult to justify using PSECU as my bank.

I read another review from three years ago stating similar issues and the developer responded by saying that a new version would be releasing within weeks. Three years later, these issues have not been addressed, and it is clear that they are not being prioritized. I would proceed with caution if you need access to your account from a mobile device within a timely manner, or if you intend to exclusively bank from your mobile device like I do.

by Kikilovescats

I cannot believe this app was actually released with the amount of issues it has. This app is SO SLOW. When logging in, I can actually walk away from my phone to make a pot of coffee before the app actually loads my accounts. Depositing checks is also a pain! Not only is it slow to load the photos I take, it takes FOREVER to accept the deposit. The app also crashes several times before accepting a deposit—so it takes me up to 15 minutes to deposit even one check! I’m glad there’s another credit union down the street from me—at least I can bank through them if this isn’t corrected in the near future. 🤦🏻‍♀️

Now, since I don’t like to be super negative about everything—I will actually commend you on the “Account Insights” feature. For a graduate student with very little cash flow, it’s nice to see how my accounts stack up monthly. I just hope you can get all of these bugs figured out so this app can actually perform the way it needs to.

Edit: thanks for the generic reply, I guess? I’m not excited about the new features you plan to release—I just want a functional app.

by LCF2152

I recd notice on old app it was no longer functional after August 8. So downloaded new one. Holy cannoli people. I’ll continue to use old one until you boot me off. This is what happens when the user is 60 plus and the developer isn’t. I don’t use many apps. I used to tell people how great the PSECU app was. It was ahead of its time. Best banking app ever. No more. New one is clunky. Hard to move through. Takes freaking forever to change screens. I’m on an updated 6s. Maybe by August it will improve. Doubt it. Really disappointing.

Ok. So I recd a lame, template response. Honestly with an average of 2.2 rating GET A CLUE. This app is so unuser friendly it has me looking for other financial institutions. Seriously. I will move. This app is clunky. Difficult to see. Challenging to navigate. And I get the security thing. I actually TEACH cyber security to small businesses. But there is no excuse for such an inept execution on the front end. You can do better. I’m not happy about moving to a PNC or Citizens mega bank but for me it’s important the app is user friendly. This mess is not.