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About: Eureka makes it easy to join real medical studies and help solve the world’s
biggest health problems—including heart disease, diabetes, cancer, mental
illness, healthcare inequities and more. It’s now easier than ever to have a
big impact on causes you care about .


 
  2026-03-30

UCSF Eureka Research Customer Service 💢

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Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit UCSF Eureka Research Website

Privacy Policy: https://mobile.eurekaplatform.org/privacy_policy.html

Developer: UCSF Eureka Mobile Team





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3 Most reported problems 😔💔

3.1 out of 5

Too many negative reviews

2025-03-20

by Ravens Watch

Signed up. Then, they didn’t send a link for the app, so an email was sent requesting help. After a link was sent, downloaded the app - I should have read the reviews first. After reading the reviews, I deleted the app.

Be The Match was the group that sent the invitation. But one of there employees had posted some very negative/unprofessional comments on one of my websites - they didn’t know that their IP address was recorded with their comment. So I had to deal with that.

In addition, I had a very negative experience when BTM called/emailed me about being a potential match. So those two incidents just didn’t help.

Not sure why BTM contacted me about this project but after seeing the reviews, I just don’t have a good feeling.

I need a app that was made by a pro, not by a student working on their degree.

There are far too many negative reviews for the app. It uses too much battery power.

I would love to help and have even volunteered for the stage 3 vaccine trials. I even tried to volunteer for the BTM program.

It just seems like these groups and their programs/research are poorly run. (My spouse is a scientist and I have been in several different labs that are professionally run.)

I can not run the risk of having a problem app, that also doesn’t respect privacy, on my phone!

I have deleted the app and am withdrawing from this poorly run program!

CRASHES non-stop. DOA. Totally unprofessional piece of work

2025-03-21

by SBrin

Continues to be Dead-On-Arrival to the app store. Please Apple, take it down. How many months and counting? You can't even open this thing as it crashes — again and again, month after month, release after new release. What a joke of a tech team. All on the same exact version of iOS that UCSF themselves advertised as a supported version too. Your tuitions and our tax dollars at work here. If you won't/can't resolve a straightforward issue like this, it brings serious doubts about abilities of your staff to address more technically challenging issues involving the security of user data and the credibility of your study results.

Too superficial to be helpful

2025-03-22

by Jtclubs

This app continues to be just short of useless. It appears that the 100.4 degree threshold is the test for having Covid19. In June 2020 this narrow view is simply wrong. It does not account for folks who take aggressive action to treat a sudden fever before it gets out of control. Unexplained muscle and joint pains are inadequately considered. Many folks would comment that the degree and nature of muscle aches are the key finding. It does not resemble a backache you might get from a bad golf swing or equivalent motion. This app seems designed to discourage folks infected with Covid19 from getting tested or overwhelming clinical facilities. The values of this app as currently designed is more negative than positive.




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  4. If you are a UCSF Eureka Research customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UCSF Eureka Research.


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