Contact 11pets Support

by Mendesrj

I have a lifetime license and paid a lot for it, but I am disappointed with 11pets. First they announced the "new" version, but the App was in a loop for several days... and the website too, just announcing that a new version was coming. I needed to consult the App but it was impossible, it kept looping all the time on just three screens. One of them said that we could remain in the "old" version, however, when selecting this option, a blank page on the 11pets website opened, with an error message. This went on for days! I sent an email to support and there was no response! Finally, they released the "new" version, but it's horrible! Most of the data was not migrated. And what's worse, the data that was migrated was scrambled! For example, in the new App, if I choose the MENU option and then choose CONTACT US, the next screen opens for me to type a text (asking for help) but IT IS IMPOSSIBLE to send the message! the send button is "hidden" behind the virtual keyboard, with no possibility of scrolling the screen to reach the "SEND" button. And this is just the least of the problems. There simply is no longer ANYWHERE the option to go back to the previous version (which was less "modern" in appearance, but more structured and organized). A migration of such magnitude should have been MUCH MORE PLANNED AND TESTED before being executed.

by SilvaBlue98

I got this app a few months ago because I like keeping track of my animals weight to make sure they’re healthy & hopefully growing as they should. At least from my search this was the only user friendly free app that I could find that would lay out the weights & other info how I’d like. Fast forward to a week ago or so when the supposed update happened & I was essentially locked out of adding my data as well as retrieving my data which was the only place (stupidly) that I had it all compiled. That said, today it finally properly showed it had updated & low & behold they want my money to access more than one of my animals. I’d maybe consider it if I could even look at all the data from all my animals before choosing one to have on the free, but since I can’t I figured out if you choose one, get all the data from it & delete, then you can access another animal, but that was the only way I found that you could access any of your other animals, which means you might as well, get your data from each one & then delete to access the next & find another place because personally this app does not feel like a place worth my time or money

by Sarah ROSENCRANS

Loved this app, and have had it for years. Following this latest “update” I began the process of offloading what data I can so I can delete it. Sadly I’ll likely still lose years worth of history. The update not only doesn’t look good (imo) but it’s barely functional at all. Locked out of opening/viewing countless records and images. Most sad is the loss of ability to generate reports for various contexts (pet sitter, vet, etc) , I don’t want to “invite” people to see everything at any time, I want to generate a file based on what they need. Sad to see they did away with some of its best features.