Contact Fuzzy Support

by Rma1921

I downloaded this app initially because it popped up in google when I searched for a vet that was open to help me in the early hours of the morning. I have a brand new puppy and I was concerned with his health with something he ingested/had in his mouth. I received what felt like automated responses from essentially outsourced customer service reps in another country. While not actually helping me with my initial concern, it felt as though I was talking to a robot and they were trying to move the conversation away from the initial reason I chatted them. They expanded on things that aren’t a concern or relevant. It definitely felt there was a major language barrier. On top of that, I also received a copy and pasted response in the middle of a conversation that looked as if it was sent to someone else. It was also poorly written and had many typos. I do not recommend this app because you can’t trust who is helping you. They don’t care about helping you, it’s just another manufactured customer service app churning out responses as fast as possible. If you are inept and don’t know how to use google, and know absolutely nothing about animals, then sure, this app might be minimally helpful to you. Otherwise stay away.

by Snen

Used to be good now you have to go through one customer support person before getting to a vet. The customer “support” person gives misleading info to get your hopes up then won’t connect you then makes personal accusations and lets you know that they have all your personal info (vaguely threatening). Won’t transfer you to another associate or a manager. When you ask for help they fixate on personal grudges . I was mad they tried to upsell me with lies and falsely giving me hope I could connect with a vet like normal all when I was worried about my pet so Yes I used a rude (not profane) phrase and they continued to focus on that rather than moving on and helping with my issue and accused me of using profanities when I did not. Yes I was rude but I was very annoyed and I don’t know what to say..: I would be more apologetic if the customer support person was more professional and helpful rather than trying to fixate on personal arguments and prolong them..: Yikes!!!

by Amarie105

First session I had was great! In fact I was all prepared to subscribe for the year until the second session when they informed me they will no longer be discussing my pets treatment because she IS ALREADY IN THE CARE OF A VET and therefore, they won’t be discussing anything regarding treatment.

I was looking for another brain to pick so I could better advocate for my pet’s care. I asked them what we could discuss if not regarding the care of a pet, they said only general advice. Save your money because researching on the internet and reaching out to support groups such as “canine kidney disease”, you could easily find better informed experts who could guide you better. These support groups also have experienced pet parents who have a wealth of information to share!