Contact Suunto

Contact Suunto Support

Published by on 2023-12-21

About: Enable your active life with Suunto app. KEY HIGHLIGHTS View key training,
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How to Contact Suunto Customer Service/Support

Suunto Contact Information

Listed below are our top recommendations on how to get in contact with Suunto. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Suunto. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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E-Mail: [email protected]

Website: Visit Suunto Website



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Reported Issues: 4 Comments

4.1 out of 5

By John V Rickle

5 months ago

I have a 9 peak pro, since the latest update I can't swipe left or right through the widgets. There is one that is pined and that is the only one that is available left or right. how do i go back to the way it was before, where I could scroll left, or right? Can't unpin the Wiget. Thanks, John

By adamkareem87


Ambit3 Fail

Suunto forced migration to this app from movescount. I have yet to get my ambit3 peak to sync after 4 runs. It connects and begins syncing and fails every single time before completing. I’ve tried everything and still doesn’t work. I wish they had thoroughly tested ambit3 connectivity before pushing us to this app. Very frustrating. In addition I now have to deal with pop up adds for new watches they want me to buy. Beyond frustrating to deal with ads when I can’t even get my watch to sync. I’m getting the feeling the support and focus for keeping older (more reliable/simple/accurate) watches working is fading. It’s all about consuming more rather than support what’s already out there. Pretty disappointing but it’s all about selling product I suppose. I now have to sync with my computer and cable. Now I will consider Garmin since both Suunto and Garmin constantly have glitches syncing wirelessly. Real disappointing. New suunto models just don’t work like ambit3 peak. I’ve tried them all. Suunto if you read this please support your older loyal customers.



By Giridar gajapathy


Very premature release to market at least for Ambit3

The Suunto app a substitute for Movescount for a bit 3 is a premature release. Sync is slow and takes forever like 40 mins and I am not seeing the data. A phone call the sync fails and we have to reconnect. Profile setting option is wrong in app. Says correct it in watch, but it is correct in watch and wrong and no way of correcting in app. No way we can upload data to the app since there is no desktop version. Goal setting is very very primitive and we can set only hours. We cannot export files or import POI. Really after an year of Movescount crash and burn? There is no mention of this Suunto app in website. It is a picture on slide show. It does not say it is the replacement for Movescount to be sunset in 2020. Very sad if we need half the features we need to go to Movescount, but we need to uninstall it to install this. I don’t think I have ever given a single star nor written a review like this but think after an year with Suunto and Movescount problems and now the much raved Suunto App. Sorry



By Noonie Zilos


Please Bring Back Movescount

I have the Ambit 3, which I have been using for well over 3 years now. The Suunto App doesn’t support older watch models in the sense that you can’t change your watch displays in the app. You can only do so with newer watch models. This was a big deal for me considering I’m always transitioning from roads to trails. I liked that I could change my displays to show cadence when road running or change to altitude when trail running. I was able to easily change settings and displays on the Movescount app, but now that I deleted Movescount I can no longer do so. It was a hassle to transition from Movescount to the Suunto app, which I could understand, but seeing that it took away a lot of important functionalities I was really disappointed. I hope an update comes soon for us older watch users or bring Movescount app back and allow us to use either or. I really like Suunto, but this has had me second guessing choosing a new brand.




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