🏷️ About: GoToAssist Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime! Key Features: Filter incidents by service and dashboard queue. View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information.
- The app is easy to work with and fairly functional.
- It allows users to access their tickets and change settings.
- It is available on some platforms.
by Aferus
GUI is terribly outdated in functionality and appearance. Please fix the reauthentication problem that continuously logs you out and forces you to log back in.
by %Ph4n70m%
App won't accept 21 character password. However, it does on other platforms!
Really need this fixed asap!!!
by Shelbytt
Please add a remember me feature so we don’t have to re-login every 5 minutes, very frustrating. I’d give 5 stars when that’s fixed.
by /.genesisxx
Don’t waste your time with this for G2A. It is so poorly optimized, lacks features, and is a waste of space. Useless. Hey LogMeIn can’t code a half decent app? Been over a year since last attempt to make this garbage function properly. Pretty sad your company would release this trash and abandon your customers. Truly awful.
by SkysTheLimit5154
Would be a lot easier for on the go support if it could either remember the user credentials or for Touch ID to be available. Is this something planned for future release?
by Jwhisler
As someone posted a year ago, needs Touch ID to access GoToAssist . Somewhat limited in availability since several of our techs have android phones and GoToAssist isn’t available on their platform. Besides that, it’s a decent, fairly functional application. Easy to work with however it’d be nice if you could change defaults. As an administrator, I would like a default to see “all tickets” by default. As it is, I only see mine until I go and change the setting every time I log in.
No. GoToAssist - Service Desk does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 9 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.6/5 . Justuseapp Safety Score for GoToAssist Is 18.6/100.
No. GoToAssist - Service Desk does not seem legit based on our analysis. This conclusion was arrived at by running over 9 GoToAssist - Service Desk User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for GoToAssist Is 37.1/100..
GoToAssist - Service Desk works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information.
* Download and install the GoToAssist Service Desk app to your iPhone (iOS 8+).
