🏷️ About: GoToAssist Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime! Key Features: Filter incidents by service and dashboard queue. View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information.
We Investigate the app owner's website (Gotoassist.com), verify their legitimacy, and uncover hidden scams and complaints.
- The app is easy to work with and fairly functional.
- It allows users to access their tickets and change settings.
- It is available on some platforms.
GUI is terribly outdated in functionality and appearance. Please fix the reauthentication problem that continuously logs you out and forces you to log back in.
App won't accept 21 character password. However, it does on other platforms!
Really need this fixed asap!!!
Please add a remember me feature so we don’t have to re-login every 5 minutes, very frustrating. I’d give 5 stars when that’s fixed.
Don’t waste your time with this for G2A. It is so poorly optimized, lacks features, and is a waste of space. Useless. Hey LogMeIn can’t code a half decent app? Been over a year since last attempt to make this garbage function properly. Pretty sad your company would release this trash and abandon your customers. Truly awful.
Would be a lot easier for on the go support if it could either remember the user credentials or for Touch ID to be available. Is this something planned for future release?
As someone posted a year ago, needs Touch ID to access GoToAssist . Somewhat limited in availability since several of our techs have android phones and GoToAssist isn’t available on their platform. Besides that, it’s a decent, fairly functional application. Easy to work with however it’d be nice if you could change defaults. As an administrator, I would like a default to see “all tickets” by default. As it is, I only see mine until I go and change the setting every time I log in.
GoToAssist - Service Desk does not appear safe based on available data.
JustUseApp Safety Score for GoToAssist is 0/100.
This assessment is based on our NLP analysis of 8 user reviews.
Combined with the app store average rating of 1.6/5.
GoToAssist - Service Desk does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for GoToAssist is 0/100 .
This conclusion is based on analysis of 8 user reviews.
View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information.
* Download and install the GoToAssist Service Desk app to your iPhone (iOS 8+).
