Contact AlwaysSafe Support
Company Name: Swann Communications Pty Ltd
About: Security in the Palm of your Hands
Check on your Security System from wherever
you are.
Playback stored recordings on your mobile device
See Live View of your
cameras.
AlwaysSafe Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with AlwaysSafe. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact AlwaysSafe. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Swann Communications Pty Ltd
Read 3 Customer Service Reviews 😭😔💔
Not working
by Jim Alaska
We have 6 of these cameras in my family. Two days ago all of them on 3 different networks stopped allowing us to view them unless you happen to be on the WiFi network that they were set up on.. So if you are out and and about and want to see a live view or a recorded video when not at home you can't. These set ups are in NJ and CA. none of them work !!
The tech support is in the Philippines and Swann in the USA or AU will not talk directly to the customer. The people in the PI are clueless and are not really employed by Swann. Its a Fing mess. Also the firmware needs to be updated and the camera will not allow an update. The app is clumsy and unstable.
Not sure what a better solution is but the answer is NOT Swann. I bought these to try out the company quality and software before I did a large POE system. Glad I found out what Swann is all about first. before spending thousands.
No push notifications..
by Adam Slechta
I don’t see the point in owning a device such as this without motion activated push notifications to my phone..
however the stream quality and control are very useful. I was able to pan the camera from another state.
But still.. motion activated push notifications for unexpected visitors would be an ideal feature for future updates.
The motion alarm isn’t useful if you have pets.. it’ll just blare continuously.. And email notifications aren’t great either. I end up getting 100 emails a day of dust floating past the camera. Not useful. I stand by my original post and suggest the developer figure out how to implement push notifications.
VERY DISAPPOINTED
by Qqqqqqqquqqq
Everything starts out and seems fine, UNTIL there is some movement or a noise , and then it like loses signal and everything just stops. No picture, no sound. It has to search and find a signal again to reconnect, but then as soon as there is movement or a noise again, it happens all over again.
It doesn’t make a difference whether I am on cell phone data, or 4G network. It still does the same thing.
I am about to the point where I am ready to switch systems.
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