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by Grandgeezer

As with almost every time you try to use your debit card for something above touch limit, the process of getting approval is toth-pulling. Last time I had to kill the app and start over. The chat feature is presented as if you're actually chatting with a person, but is some NLP bot. I haven't needed anything that the bot couldn't answer, but it's bound to happen. It's also somewhat dishonest presenting it as a human interaction when it's clearly not.
Oddly I have a standing payment to an external account, but if I try to enter the same information as a payee, I'm told that the recipient cannot be verified and the app refuses to continue. If their competence level is that low, maybe just trust their customers? It's my money after all. Or is it not?
As a Premier customer I can say that this app is quite representative of the overall HSBC experience: rubbish.

by Fjdjdjslsoeurbd D

Absolutely the worst banking app I have ever used:

-HSBC credit card should be linked to your debit account and easy to directly transfer money- the money transfer tool is the weirdest thing I’ve ever seen in a banking app- not at all intuitive
- messages seem to get sent to three different locations within the app- this is crazy! I kept getting emails that I had a new message but naively thinking I’ll check the tab entitled ‘inbox’ only to see no new messages until finally I discovered two other tabs where messages are saved!
- the chat/support feature is useless. No one ever responds - just delete this feature it if you can’t be bothered to support this feature
-why can I not update my home address in this app? This is also crazy! I can transfer money but I can’t change my home address? I guess I’ll just let HSBC send mail to my old address and they will have to cover the cost when someone steals my new credit card and uses it fraudulently...

I have bank accounts with multiple other international banks and they have intuitive apps that actually work- really don’t understand how HsBc got it so wrong with this app

by Most Retarded App

1) there are some offers popping up at the top of the screen but they disappear at next login and there’s no way to find them back again and activate. I tried luck on you customer service chat - took 45 minutes for an agent to login , then took another 20 minutes of back and forth idle periods just to come to a conclusion they haven’t got a clue on how to find any info on those offers

2) the credit card repayment flow doesn’t suggest any amounts to be paid - so I have to keep jumping screens back to memorise to outstanding amount I have to pay !

3) I left a written request for mortgage department call back , but nobody ever bothered to contact me

4) it takes several days for a transaction to post on my account

5) your next page screen asks me to pick a nickname - first of all WHAT FOR, and then it doesn’t accept anything I pick anyway