Fantuan Delivery Overview
What is Fantuan Delivery?
The Fantuan Delivery app is a one-stop service platform that provides food delivery, errands service, and advertising/marketing services. It offers a wide selection of Asian restaurants that can be delivered to your door anytime and anywhere. The app also provides exclusive restaurants, promotions, and self-pickup options to help you save money. Additionally, Fantuan Errands can help you deliver or collect parcels from important documents, keys, flowers, and more.
Features
- Largest selection of Asian restaurants
- Delivery and self-pickup options
- Exclusive restaurants
- Monthly promotions and coupon codes
- Fantuan Errands for parcel delivery and collection
- Available in cities and metros across North America
- Customer service available via WeChat and live chat
- Social media presence on Instagram, YouTube, Weibo, and Tik Tok.
Official Screenshots
Fantuan Delivery Pricing Plans
| Duration | Amount (USD) |
|---|---|
| Billed Once | $5.50 |
| Monthly Subscription | $9.99 |
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
Product Details and Description of
The Best Asian Food Delivery! --- Fantuan delivery offers the largest selection of your favourite Asian restaurants delivered to your door, anytime and anywhere. 【Fantuan Delivery & Pick-up 】 Bringing the taste of authentic asian cuisines to your door. Browse from hundreds of local restaurants to traditional asian restaurants in your city. Unsure of what to eat tonight? Let Fantuan help filter the restaurants you crave. Promotions: Enjoy new promotions every month and coupon codes to help you save. Self Pick-up: Order on our app and pick-up meals at restaurants. Eliminate wait times, and enjoy further savings. (Enjoy 10% OFF Pick-up orders, No delivery fees, No tips, No transaction fee.) Exclusive Restaurants: Find restaurants exclusive to Fantuan Restaurants Partners include: Haidilao Hotpot, Coco bubble tea, Dinesty, Church’s Chicken, Me+Crepe, Old Xian, and more. BBQ, hotpot, dumpling, dimsum, bubble tea, brunch, cake… 【Additional Service】 Fantuan Errands Need to deliver a parcel and don’t have the time to do it yourself? Or need to buy something from the supermarket but too lazy to leave the home? Fantuan Errands is here to help! We can help you to deliver or collect parcels from: important documents, keys, flowers, etc.. just name it. We are here to help! 【About Fantuan】 Fantuan is a one-stop service platform that provides food delivery, errands service and advertising /marketing services. Our mission is “life can be easier”; the company aims to establish a multi-functional platform by providing more services to satisfy our customer’s needs. We are currently available in cities and metros across North America such as: Vancouver, Toronto, Edmonton, Calgary, Victoria, London, Hamilton, Mississauga, New York, Waterloo, Montreal, Kingston, Seattle, Ervin, Los Angeles. 【Contact】： Customer Service：Contact our customer service via your local Fantuan Wechat Public account. For app users, click on the upper right corner of the order page and you can start live chat. For questions and comments, please email：[email protected] Instagram: @fantuan_van YouTube: @Fantuan饭团外卖 Weibo：@饭团外卖-Fantuan Tik Tok：@饭团Fantuan
Top Reviews
By Vivi109890
Good but still needs a lot of improvements
Many of their delivery drivers are great, but speaks Chinese only, and could not quite follow instructions. I had to come down and find them myself because they could not read English. Their customer service really needs improvement. Their app had initially told me that my food was ready, but for some reason when I went to pick up my food from the restaurant the cashier told me they just received my order from Fantuan, which I found really weird because I placed my order thirty minutes prior to arriving there. I contacted customer service ten minutes later, barely any apologies and they pointed fingers back at me saying oh you’ve only waited ten minutes...are you kidding me right now? What kind of customer service was that? “You shouldn’t be complaining because you only waited ten minutes-“ I made the order thirty minutes ago, then waited ten minutes, no apologies, 10/10!
By SaoirseLC
Room for Improvement
1 star: I have downloaded the app on both iPhone and iPad. I can only place order on iPhone due to the layout has been truncated in iPad. Cannot search well and not able to see the entire content. Also there is no way to edit the item once it’s added in the cart. For example, there are some shops that allow quite a bit of options within the same item. However if you made one mistake then you have to delete the item and redo the all the checkboxes again... 5 stars which I will keep using for placing orders via this app.. they have comparatively low delivery fee. Very reliable estimate delivery time, you can track where the driver at. Keep up the good work! And hopefully see the problems mentioned about will be solved in the near future.
By LittleC5
Negative customer service that shifts blame on the customer
I have never encountered a more ridiculous customer service nor absurd logic. I used to live at an address, but because one particular delivery person doesn’t know English and the always gets the address wrong, the customer service added some sort of note to my address. After moving to a new place, my first delivery went smooth. The second time I ordered, my food was delivered to my old address. I contacted CS to understand why my deliver was an hour late and they told me because it went to the wrong address then tried by blame it on me in a number of ways including not contacting CS to delete a back-end note I can’t even see from my end and therefore had no way to know it existed. First off, your product manager is incompetent for tying note logic to customer as opposed to address, people move. Second, your delivery driver is incompetent for not contacting to confirm address when the address I entered it completely different from whatever note they saw. Third, your operation is incompetent for having contacted me and still delivered to the wrong address - where did your communication break down internally. Last, your CS is incompetent and in addition outrageous for blaming me for not contacting to delete something I didn’t know existed instead of actually doing your job and provide customer service.
