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I spent WAY too much time going through the endless terms and conditions, noting the instruction to ‘scroll to the end and select Agee’. The problem is, there is no place to select anything. Going back to the user/password login showing the box for ‘Agree’ just keeps taking me back to the 5 million word legal mumbijumbo that all these apps have. The box will NOT allow me to check it. So, I cannot access my data. Thinking using this app might resolve it, but no it does not. Due to a ‘security issue’ I am required to logon via the website and go through the entire process again and again. I give up. I reset the account twice because the site demanded it. Now I am willing to check the box, since there is really no option if I want to see my own data. And I know that means that the fact that this is a worthless website, and a worthless app is all my responsibility, and that BCBS shall be completely irresponsible for any problems arising from my attempted or actual use of the site or the app. In any case, I do hope they decide to fix this mess anyway, as I have no way to do so myself and I do need access to my health data.

It is nothing but a clunky web browser. It looks like and works similar to the web site, but is in its own difficult to use and limited package. It is difficult to search for providers. It never knows where I live, even though it has my address set in my account info. Whenever I search I have to reset where I am located, or it will search a 25 mile radius around some new random city throughout the US. Then after finding a possible provider, there is no way to save the provider for easy reference and I have to remember exactly how I found the provider last time so I can search for them again. In the menu of the search feature, it says there is a” Favorites” section, but I can not find anywhere to save a provider as a favorite. When I click on “Favorites” in the menu, it tells me to click on the “Favorite” button, but there is no “Favorite” button to be found. This restricted web browser is not an app and is not useful. It has been an exercise in both patience and frustration.

Since the launch of this app, it has been plagued with bugs and errors that could only be explained as intentional from a company/budget this large. The prioritization of fixing simple redirect issues when attempting to access claim information appears to be attempting to hide information on the explanation of benefits to get a clear understanding of insurer/member responsibilities. The website isn’t far behind with similar inconsistencies such as the constant error occurring in excess of 6 months being given an error of “empty pdf” when submitting overseas claims after filling out properly. The forcible action of the website and app not allowing submission of claim forms appears to be an exercise from BCBS to persuade members not to file claims out of frustration and assume the full financial burden. Will be dropping the entire insurer this season due to their sheer lack of transparency in coverage displayed on this app and website, the severe delay in claims processing, and an overall loss of confidence in the company.