fepblue Reviews

by JanetSikesAnderson

The features in fepblue that pertain to setting and meeting goals are not well-designed. They are difficult to access because of repeated requests to log in - after already being logged in - and are difficult to find in order to record that set goals are met. The features related to goals, recording of goals and recording completed steps for each goal needs a lot of work to be helpful or effective. Once you find the goals section it works fine, but accessing it from fepblue is intended to be difficult so that benefits for completing goals do not have to be paid. If the goal was to truly incentivize meeting health goals this part of fepblue and the website should work flawlessly and easily. It does not and they know it.

by NYCRockster

The this app app is fatally flawed in tiles respec. (1) fepblue has not displayed claims data for months. Multiple reviews have highlighted this problem. I sent several emails to alert the developer of the problem, and I have updated fepblue several times. No response and no fix. (2) this app does not provide you with a convenient way to submit claims through fepblue . Instead the company requires you to mail claims so that they can be processed and scanned upon receipt. The sole purpose for this approach is to delay payment of claims. Anyone who downloads fepblue could use fepblue to complete the claim form online and upload the form filled out by the physician. That would be efficient, save time and paper, and enhance customer service.

by Yldiydoyf

I spent WAY too much time going through the endless terms and conditions, noting the instruction to ‘scroll to the end and select Agee’. The problem is, there is no place to select anything. Going back to the user/password login showing the box for ‘Agree’ just keeps taking me back to the 5 million word legal mumbijumbo that all these apps have. The box will NOT allow me to check it. So, I cannot access my data. Thinking using fepblue might resolve it, but no it does not. Due to a ‘security issue’ I am required to logon via the website and go through the entire process again and again. I give up.

I reset the account twice because the site demanded it. Now I am willing to check the box, since there is really no option if I want to see my own data. And I know that means that the fact that this is a worthless website, and a worthless app is all my responsibility, and that BCBS shall be completely irresponsible for any problems arising from my attempted or actual use of the site or fepblue .

In any case, I do hope they decide to fix this mess anyway, as I have no way to do so myself and I do need access to my health data.

by Aliattitude

I signed in to fepblue the way I always do: same user name and password. Only today I’m told that they are incorrect. Oh. So I signed directly to the website via Safari - same user name and password, mind you. No problem. Got right in. And every time I sign in either way, I get the verification thing : your device is verified for the next 4 months - until tomorrow when I have to do the same thing all over again. And now it wants me to verify my personal information, only I am given no way to do this, except to send them an email telling them that all information is correct. Look: first fix your ridiculously terrible
website, then write an app. And get a real web builder to do it for you. Don’t do this yourself. Just improve your health care business. That is passable.

by Adegriselles

It is nothing but a clunky web browser. It looks like and works similar to the web site, but is in its own difficult to use and limited package. It is difficult to search for providers. It never knows where I live, even though it has my address set in my account info. Whenever I search I have to reset where I am located, or it will search a 25 mile radius around some new random city throughout the US. Then after finding a possible provider, there is no way to save the provider for easy reference and I have to remember exactly how I found the provider last time so I can search for them again. In the menu of the search feature, it says there is a” Favorites” section, but I can not find anywhere to save a provider as a favorite. When I click on “Favorites” in the menu, it tells me to click on the “Favorite” button, but there is no “Favorite” button to be found. This restricted web browser is not an app and is not useful. It has been an exercise in both patience and frustration.

by SirNotworthit

Since the launch of fepblue, it has been plagued with bugs and errors that could only be explained as intentional from a company/budget this large. The prioritization of fixing simple redirect issues when attempting to access claim information appears to be attempting to hide information on the explanation of benefits to get a clear understanding of insurer/member responsibilities.

The website isn’t far behind with similar inconsistencies such as the constant error occurring in excess of 6 months being given an error of “empty pdf” when submitting overseas claims after filling out properly. The forcible action of the website and app not allowing submission of claim forms appears to be an exercise from BCBS to persuade members not to file claims out of frustration and assume the full financial burden.

Will be dropping the entire insurer this season due to their sheer lack of transparency in coverage displayed on fepblue and website, the severe delay in claims processing, and an overall loss of confidence in the company.

by W1lbur99

In the last few months, fepblue requires some sort of security update when attempting login. It asks for confirming current password after requiring verifying a device via an emailed passcode. After entering the current password, app will not allow checking the box asserting user has read the terms and conditions. When doing this process via a web browser, it also does not allow the box to be checked. Essentially, I cannot login to my BCBS account.

fepblue and the entire BCBS web presence have been marginally useful at best. You would think with rising insurance premiums and record profits every year, they would use some of that money to actually hire a technology expert who would fix their system. This is just the latest problem of many I have reported in the last 3 years. This time I decided to make it public via fepblue review process.

by BBH1935

So our mail order pharmacy advises me I no longer have access to their App or website. According to them, I have to go through the FEP Blue App. Gee! Looks like someone could have told us before we got locked out. Now, I have to use this poor excuse for a website. It doesn’t even give option for pharmacy half the time unless you keep logging out and back in. By the way, don’t hit home and think you will see it. Nope! They want us to be electronic, but only keep two years of EOBs. I am afraid to think what might happen to our pharmacy records. Then if we have to deal with customer, no service, CVS Caremark, we will get no where. I tried to order via phone due to my inability to access CVS Caremark’s website and they could not even get the medications correct.

by Gr8fulwanderer

I’ve had BCBS for years now and the insurance itself I’ve had no real issues with as of yet. fepblue however is dog crap and needs to go where that does. The fingerprint ID has never worked. Every year I do the incentives and halfway through like clockwork something happens and my data mysteriously disappears?!
Had $90 on my way to $130 this time and poof, gone from the system!
They are always able to remedy the situation for me when I call, but as I just read another reviewer write, this is not a difficult app to write and it hasn’t changed in the last several years.
Get the bugs out already.
I’m currently unable to log my incentive data and therefore failing at my goals so BCBS will need to credit me the days I’ve missed due to their app’s errors.

by DLSrls

As a medical professional I find the questions To general . There is no place to expand on your answers. Asthma is not going to change but is managed, I’m a Dr. what do you actually think a nurse /coach would have the education to manage it! I have ADD it is in my profile, the medical reasons behind have been treated for 30 years under a Physician trained in adult ADD. You do not know any history. Vaccination’s considering I am retired DOD given most while in service you have no record! As far as MS, I know there is no one other than a MS Specialist that should be giving any advise. Considering I’m 64 I believe my BP , weight, activity level, and lipid profile are above average for anyone my age. You pay an Insurance Actuary only to benefit your existence . So you group people rather than treating each patient individually. If insurance would quit trying to practice medicine and let Doctors treat patients correctly the first time you’d see less claims. Making patients go through try this first , then if you fail we’ll ok what you need. I’ve practiced and worked for Insurance. I’ve had to correct more bad NP and PA’s That don’t know their drugs or how to read labs .

by Lovely5000

I love fepblue , it encourages me to keep track of my health status, and it challenges me to set and meet new health goal. The incentives are a great plus as well.

When I need to locate a provider, fepblue is extremely useful, and I can also look up medical cost, out of pocket and network expenses. There’s also a calculator on the open screen displaying how much you’ve spent on medical cost, and the remaining balance to reach your deductible.

There are a few bugs, for example the farcical recognition to login repeatedly fails, end it can be a bit of a maze trying to locate what you’re looking for. Nevertheless, it’s a good resource.❣️

by Dorkeetoo

My main complaint is regarding on hold. I understand the need to be on hold, sometimes even for several minutes. I don’t mind being on hold IF I can put the call on speaker & continue working or watching tv or whatever with the nice background music always playing. But what makes it IMPOSSIBLE TO ENDURE for more than a couple minutes is every few seconds there is a horrendous interruption saying “sorry staff answering other calls please hold on & we will be with you shortly. “ This makes it impossible to be doing something else while on hold. Not only that, it simply aggravating & annoying-it makes me angry that I can’t concentrate on something else while waiting. It is so aggravating. Right now I have been on hold several minutes. I’m hanging up because your stupid useless recording

by Roses & Lilies Of The Valley

I recently moved from one state to another. I was, and still am in the position of having to find a variety of new doctors. I use fepblue to find participating physicians that are taking new patients and accept Medicare. I have actually been told that I was to old to be accepted to their practice. One glitch I have run into is that, when looking for a doctor in my vicinity, fepblue automatically has me located in New Jersey. I enter my information; however, fepblue continues to locate me in New Jersey. The steps need to change my location are not clear and I need to figure it out each time I log in to find a doctor.
I also track the information that’s being added to my account. I have found it very helpful figuring out what services are being reported to my two insurance companies ... BCBS FEP & Medicare.

by Nerdsn2

Easy to track. I need to set a reminder to track it daily considering have 3 apps. It would be nice if a goal tracking link would pop up when you opened fepblue . Some times, I experience technical issues with fepblue and have to log out or navigate through other screens to get what I want. The red border comes up and I just log out. But that’s not often. Will continue to use this to improve my health and view my insurance information as long as it exists!

by M--shk--

Ginger from nurse-line helped me so much, she listened to me carefully, asked important questions, answered my questions, and told me to go directly to the ER— which is where I needed to be. I am so thankful to have someone so nice to call, I was scared, and I couldn’t get anyone else on the phone for assistance, thank you Ginger!!
The scary thing is how difficult it is to actually speak to someone at a hospital or dr office when the on-call dr is unresponsive. I was experiencing severe vertigo and vomiting and did not want to go anywhere unless necessary as I was alone, unwell, and dreading having to move, given my condition.
As a normally very healthy person I will be forever grateful for the care and concern Ginger and the BCBC nurse-line and app provided — I could only use fepblue and press the button to auto call because my head was spinning way too much to read or stand and locate paperwork/phone numbers—- you really never know when you may need help and a real live person to speak to helped me understand I needed medical attention immediately. Thank you again!

by Amacce

This is a great beginning. I now can have my insurance card with me at all times on my phone as well as having the ability to share it with providers.

Another great feature is being able to find an urgent care wherever I am using my location. This also applies to providers. And if I do not think it is to serious, I have the nurses line quickly accessible.

I will keep making recommendations to add other great features as others have commented, but I am glad they got this out there sooner rather than continue making us wait. That is what updates are for.

by Laura;)777

You gain access to health coach, other resources, free blood pressure monitor if hbp, and incentive discounts you can use towards medical costs of several hundred dollars, by filling out health surveys and following health goals specific to you. Get rest time access to status of health claims. They do need to have better communication about how to submit claim for non- preferred providers, or providers location outside of where you reside, as I have been given inaccurate PO Boxes for mailing those type claims. Perhaps this app can make them all submittable on-line and manage/refer these type of claims to people that process the claim. fepblue though is wonderful.

by Gods Goofy Girl

I never gave tine to do things to really help me with perks. I stay so tired and never feel well. I’m going to try my best to do this. It would help me. Upon calling BSBS, a vet nice young lady informed me I could set up an acct for my husband as well. Thank you Jennifer ( CSR) I had no clue. BCBS has been so good to us I Praise God for having this Ins. Although I’m scared my annuity per month I only get .15 cents. I had to change my Ins. Benefits last year. I’m scared as to what might happen to us next year. I’ll be 61 in November of 2021. My Husband is 67 so his Primary is Medicare. We are so Thankful to God we have Ins. We are Blessed , but I am scared. I hope someone can work with me next year we just Can’t lose our Ins. God Bless you. 🙏🤗

by Richardjhead

I have Anthem insurance and use fepblue daily. I must admit I am hooked on earning the cash rewards, and really enjoy using them for my copays when I go to the pharmacy and the doctor. More important, however, is accessing health benefits that are available to me that I wouldn’t have known about. I have been enrolled in a weight loss program, losing 12 pounds, while getting a free scale and Fitbit, plus active coaching and program monitoring. I received a free blood pressure monitor, that helps me keep track of my health. I have had physical therapy sessions that I didn’t know were covered, and have had other benefits that were for the purpose of keeping me healthy instead of helping me recover from being sick. Anthem is a great insurance company, and I appreciate all that it does for me and my family. I like staying well, instead of recovering.

by Memy27

I’ve been using fepblue for my healthcare plan coverage for about 6 months now and it’s very easy to understand and navigate. I’m 40 years old so it’s not difficult for me but I believe older folks who don’t really “do” technology could navigate fepblue fairly easily as well. That’s what I like about it because I’ve worked in the insurance industry and sometimes apps or even just tech in general is very hard for older people. I think it’s great and very helpful when you need information but don’t want to call and wait for a representative to talk to. 👍🏼👍🏼👍🏼👍🏼👍🏼😊

by Mamaklp

I opted for e-delivery of my claims to save the planet and prevent clutter. Since BCBS doesn’t actually deliver claims to my inbox and simply sends an email for me to logon to check a new claim that’s been processed, I have to log on regularly to view claims for my entire family. For months now, within fepblue anytime I tap on Claims I get an error that says "Try Again". I’ve tried repeatedly and it simply Doesn't work. It used to work at one point, but not anymore. What’s the point of having fepblue if I can't quickly check on claims. Then I have to logon online, which is a pain in the *** because I have to go through security verification EVERY SINGLE TIME (even though it says I’m verified for 4 months each time!). Very disappointing!

by Gregg7

About all fepblue does is allow you to see how much you’ve paid out of pocket and the information on your this app ID card. I think BCBS has spent too much time “working” with the Federal Government. Promised a lot, spent a lot, delivered very little but promises to make it better in the future. Example, if you try to search for a provider all it does is send the data over to Safari which then puts you onto a 3rd party website. Worse yet, you can’t scroll or move the screen once it retrieves results. If you do the same search yourself directly in Safari, the website works fine. Also, no way to retrieve claim history without going to the this app website - again, you have to leave fepblue and go through Safari directly.

by Aa11qq11

I am glad that this app has an app, and it does provide a lot of information about my account. However it is not fully functional, by any stretch. If using the Health Tools, as an example, it will not function to update your progress...it just freezes up, you must log onto the web version to get full functionality. Even the web program falters in some functions...still after all these years. Today neither fepblue or the web site would access "find a provider" function. That is a gross failure. Three stars for making progress, but progress is slow and still has periods of outages.

by TickledPnk

...the only issue I have is the validity of the provider information thats queued when you use the search feature. For example, when I searched for a General Pediatrician Practitioner, I was provided contact information for Urgent Care centers, Emergency Departments, etc. I tried to filter and sort the information to no avail. A little annoying, but for the most part it’s a functional app for use when you are not able to get to a computer.

by Joe628

I think fepblue is very helpful but two minor things take away 5 star status.
#1. There’s no way to send a message to the company. That’s crazy. There should be some way to contact support.
#2. And this really has nothing to do with fepblue ,.. acupuncture? Really? You won’t cover a life-saving operation for a sick little girl but your gonna cover that ridiculous worthless excuse for medicine? Acupuncture has been proven to be completely worthless time after time after time. C’mon blue, read the literature..it doesn’t work. Stop wasting resources on worthless hokum and stick to science-based medicine please. Ok. I’ll get off my soapbox now.

by Barnz00123

I’m filling this out because it popped up and I was sent here. I hit the smiley face and here I am wasting my time writing a review I was forced to write by fepblue so hopefully it won’t do this again. Do I like fepblue ? Yes. Does it work well? Yes! Is this happening in the middle of using fepblue FOR THE FIRST TIME ANNOYING! Hell Yes! This happens in so many apps I always skip this part, but here I am filling this out instead of using fepblue . SUGGESTION: Give me the option to fill out a review later or warn me you’re about to send me here, if you could do that, that would be great.