Contact Mahjong City Tours Support

by Cdizzle1029

This game was a blast! At first. Until the day I decided to purchase their city pass and there was a glitch in the app that made it as if I hadn’t purchased anything. Ok, I get it, things happen. Should be easy to just reach out to the developer to fix and I’m sure they’ll be more than willing to correct this. Lol. Nope! Send a screen shot of your purchase. Ok. Done! Oh, we ‘recommend’ that you reach back out when the purchase is no longer pending. Lol. Ok. Now I’m getting irritated. Don’t tell me what you recommend. Tell me what your policy is. Anyways, at this point the even is almost over and I’ve asked for a refund and yes, sent a screen shot of the complete purchase that they “recommend” since I’m apparently a criminal. Lol. I’m not going to battle them over $7.57 but I would like to warn everyone to not be tempted to make any purchases. If the app glitches, you’re screwed out of your money. And it will be a pain to recoup. If you’re prepared and have disposable income, more power to ya! Also, their “online support” is slower than molasses and you don’t get any notifications when they respond. You just have to leave the app open, go to info and leave that screw open all day as if you have nothing better to do with your time. Good luck!

by Bad Balance007

I played this for 2 weeks now, and I was having a lot of fun until I started to get to the harder levels. Now I don’t mind hard levels, but when you’re dying at the same level and using up all your lives and boosters like shuffles and bombs, repeatedly, it gets frustrating and stupid. There are daily challenges you can do to earn such things as money and boosters, those were great, however if you want different tiles you play a game and more than likely you will loose because that’s how they planned it. Then you have to go back at each level to find all the souvenirs and you can’t advance unless you get them all after you win each level and most of the time, at the end of a level you won, they give you something other than a souvenir so you HAVE to go back and keep trying for that souvenir!! It got boring and frustrating and that also comes into play in their tournaments! You can’t keep gaining in tournaments unless you get all the souvenirs! It’s so stupid! I ended up deleting it due to constantly loosing lives and all my coins trying to beat levels in New York. I hope they change a few things.

by GrandmyB48

I, too, loved this game in the beginning but I wanted to move along so I would do the piggy bank but then I moved on to the gold coins. They never seemed to last long either. I then noticed a problem when I didn’t get the coins from my bank but I didn’t do anything because I thought I might be wrong and figured what is $2.5O. The next time I went to purchase a day pass I was able to get through the purchase and after I got the okay that the purchase went through, I was bumped out of the game. I checked my purchases and it went through but I never received the package I purchased.i notified Support and they told me to take a screen shot of my purchases, which I did and sent to them. I have heard from no one and it has been 5 days. I have reached out to them again and again but I am being ignored. I just wanted what I purchased but no longer. Now I want my money back. I am going to delete this game as much as I like it. I don’t like feeling like I am being scammed and that is what it feels like now. Watch your purchases and make sure you are getting all of them.