McDonald’s app not working? crashes or has problems?

McDonald’s Status

Last Updated on 2024-10-18 by McDonald's Global Markets LLC

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47 User reports:
App has problems

User reports 47

⚠️ Most reported problems ⚠️

51.0%

Not working

22.4%

Crashes

16.3%

Account

4.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of McDonald’s Problems 😠👌🔥

- Needs bug fixes and more features

- "Remember me" option doesn't work

- Links to privacy policy and terms and conditions don't work

2 Reported Issues: 😵🆘🛟🚨📢

Philip Castle

2023-01-18

I get a message saying the App is no longer compatible with my device. However, I have over 12000 points which I now can't redeem. Please can you help with this? Thanks.

Alice M Scifo

2022-07-05

Continually just loops log in

Showing 1-2 of 2

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Common McDonald’s Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot McDonald’s app on iOS and Android devices. Solve all McDonald’s app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

McDonald’s iPhone Issues and Solutions

McDonald’s iOS app crashes, not working, errors
McDonald’s iOS app network issues
McDonald’s on iOS has black/white screen

McDonald’s Android App Issues and Solutions

McDonald’s has errors/crashing/not working
McDonald’s server network connectivity issues
McDonald’s has black screen

McDonald’s iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever McDonald’s app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix McDonald’s app crashes or not working on Iphone (iOS):

Close and restart the McDonald’s app on iPhone
Update McDonald’s app to the Latest Version for iOS
Uninstall and reinstall McDonald’s iPhone app
Update your iPhone to the latest iOS version

Fix McDonald’s on iPhone unable to connect to server/internet connection issues::

To resolve McDonald’s network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix McDonald’s black/white screen (blank screen) on iPhone:

Follow the McDonald’s iOS app troubleshooting guide Here →

McDonald’s Android App Issues and Solutions

Fix McDonald’s not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent McDonald’s app issues:

Force Stop the McDonald’s App
1. On android, goto "Settings" » click McDonald’s app. » click "Force Stop".

Update McDonald’s to the latest version on PlayStore

Clear McDonald’s App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "McDonald’s app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch McDonald’s.

Fix McDonald’s unable to contact server/ McDonald’s internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click McDonald’s » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got McDonald’s » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch McDonald’s on android.

Solve McDonald’s black/white screens issue on Android:

Follow the McDonald’s android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at McDonald's Global Markets LLC, developers of McDonald’s.

About this app

The news section keeps you up to date with everything that’s going on in McDonald’s near you. The nutrition section provides information on our entire menu. We provide allergy advice and nutritional information on everything from the Big Mac to a single dip! Use our restaurant finder to find your nearest McDonald’s. McDonalds is filled with great offers specially tailored to you. Deals and discounts appear regularly so check back often to see what’s new. Look here for new games and competitions. Filter your search based on opening hours, facilities and get directions from wherever you are.