Contact Pura Support

they won't cancel my orders

I am trying to get in touch with customer service. I want to return the weight lost pills. They did not work. I paid $73.78 for 30 pills. There was no return form in the box. Do not send me any more pills. I don't know whether I was put on subscribed list. If I was take me off. All of these complaint are awful. Do you not care about all these people. I assuming you guys are ripping customers off. You can be turned over to the Better Business Bureau .

We have purchased three Pura's and the other day all od them went offline ans we cannot have them reconnect to the wifi. We have tried everything.

To Whom It May Concern, We continue to receive shipments each month and have attempted to cancel this automated shipment with no changes? Please take us off this automated shipment schedule and when we run out in the next year or so with all of the shipments we have and received - We will contact you folks. Here is the information: SHIP TO: CHARLIE CRONE 18600 CHICKADEE LANE GAITHERSBURG, MD 20879 SHIPMENT DETAILS: ORDER DATE: 11/25/2023 SHIPMENT ID: 8877299 ORDER ID: 51615875 ORDER DETAILS: 2 90001283 VOLCANO -?SMART VIAL (CAPRI BLUE) X1 Thank You!

Customer service is non existent. Charged my account and the order is still showing unfufilled. Does anyone have an email address or phone # for them?

Our diffuser doesn't work. We have tried to get in touch with customer service and no luck. This is ridiculous! No phone number that works to speak with a live person. We just keep getting refills that we haven't ordered and billed.

I want to cancel my subscription. I get 3 different orders of scents which I could never cancel and I just want to completely cancel my subscription for all of them.

Obviously Pura has not upped its game. Trying to return my faulty diffuser when I put in my order number it say it doesn’t exist. Wow! Wanted this item for calm, this experience has done nothing but stress me out! My device is flashing red, cannot connect and the list goes on. I need help, please.

Have made and sent several requests to stop sending me automatic refills. Doesn't anybody read these messages!!! If I receive anymore I will send them back.

You sent my order to the wrong address. Your company is impossible to get in touch with. I am disputing my charges and never ordering anything again. Worse customer service I have been involved with.

When will Maui Mango be back in stock? And, more importantly, why is there no way to contact the company?

I Have cancelled this subscription several times and you keep sending me more. Stop ! Next time, if it happens, I will deny the charge. Donna Lindeval

I received 2 refills and never ordered them.

I need to cancel two subscriptions and cannot get the app because you have the wrong email. Please email me an answer at marilynjdavis47@redacted. You have an old email - marilyn.davis@redacted. that is WRONG. I received two boxes of diffusers and only ordered one. I was charged $124.39 twice. PLEASE CHANGE MY EMAIL SO I CAN GET INTO THE APP AND CANCEL AND RETURN.

I have tried numerous times without success to contact Pura. I returned a fragrance in November that I did not like…never received a refund or a free exchange, as advertised. I was charged for the one I ordered. I may not be ordering again.

I cancelled my 3 subscriptions; two of the devices would not connect properly. I received a bill for $68.04 on my credit card After I cancelled my subscriptions. Please do not charge my credit card; I do not want to receive any more fragrances!

I received an auto fill subscription email that said they had billed me for my order and the order would be sent soon. I did not request an auto-fill subscription nor gave them permission to save and bill my credit card for future auto-Fill subscrIptions. I tried cancelling the shipment but it was delivered anyway. I have been trying to request a return but when I add the order number it indicates “”order not found” which makes sense to me as I didn’t place an order but then why did they charge my credit card and why did I receive an order from them with the order number they say can’t be found?!! I have sent emails to their “contact” information given online but have not received zero emails back. I am now looking online for a phone number to call. All this being said, too many red flags raised with total lack of customer service and taking unauthorized monies from my credit card account. I am asking my credit card company to stop payment on auto-fill payment and cancelling any other service from this company. I should have read the reviews before I ordered from this company. Had I done so I would have noticed that irrefutable bad customer service has been going on for some time now and this company has not cared enough to correct the problems. I’m OUT!!

How to switch the plug so that it can go into a sideways socket

I have two Pura devices. Neither one will connect

Just received my Pura device & scents. After waiting several months for it to arrive (back ordered), it will not connect to WIFI. Customer service is non-existent. Which is unfortunate, as I think this would be a great product if it worked!

I canceled my auto refill three weeks ago or longer and I’m getting a shipment to me, I noticed via email, this next week. I need my auto refill cancelled

Need to cancel my auto-fill subscription. Cannot reach Customer Service. Bad and unresponsive company.

We cannot get the device to connect at all.. it’s ridiculous.. the one time we did have it working for a month it would read no WiFi connection. Now we are stuck with the device and 4 fragrance refills and cannot use it. No where to call for help. I need a call 336-5806867 terrible customer service Joanne Murray

Never received my order! Tried calling over dozen times, can’t get through! Calling the Better business dept.

Horrible system and customer service is worse. I’ve been waiting for a refund for 2 weeks . Do not buy the system.