Contact Hanna Support

by John Caraco

So, I’m grateful that this service is available, and when you get to the store, the staff is absolutely top-notch. I’ve experienced multiple problems with ordering and scheduling, however. I avoid Walmart whenever possible but when I had to use their website site and app, it makes sense and is effortless pickup.
The navigability from search to my list to cart, back and forth is poorly designed and frustrating. Product descriptions mostly disappear without selecting and blowing them up, they’re poorly organized alphabetically by whatever word was randomly assigned to the beginning, and similar items are named in a different manner. When I drive in to pick up it’s acceptably efficient, but now I can’t schedule a pickup within 48 hours—too long! Hannaford needs to get a real web/app developer to do this right and I’d love it. It’s worth it, even if shoppers return to the store. Some will continue to want this kind of service.

by Annieokaley

I think my title says it all but just in case you want me to explain a little bit more, this app is very slow when you open it can sometimes take up to a minute or more to load up properly. And when you’re standing in line at the grocery store and all you wanna do is give them your Hannaford‘s reward number it’s in it’s embarrassing to have to stand there wait and then it sometimes logs you off and you have to log back in standing at the register. Lastly this app used to have a sort/filter button for coupons and no longer does. I don’t know why the developers would take that button away but it is frustrating to have to sift through coupons you don’t need to get to the coupons you do need. And there are always the same coupons, never new ones

by Pidge77

This app has never worked properly. It locks up constantly, drops orders, doesn’t allow you to select a time for your order pickup (for example if you click on wednesday at 3, it will freeze and not save your time. Select it again, same thing freeze and not save the time, etc.) I usually have to exit the app several times for it to “reset” and unfreeze. This update has made it even worse! Anything you search it now shows a “loading” icon and locks at 50%, 70%, 65%, and so on! I have to delete the app to reset it every time I look something up! Who has the time to sit around for an hour to place a simple order? The absolute worst app and update ever! We depend on it especially during Covid. Let’s get it together folks.