Contact Bonza Jigsaw Support

by Elvite

The latest update punishes non-subscribers to a degree that is unacceptable. Before, it was an option to click to have and ad played so you can get bonus points awarded or have borders added to your puzzle to ease gameplay. However, much of ad-watching was completely optional. While you still have those options, there are now non-optional automatic ads played between every puzzle. This wouldn’t be as bad if it weren’t for the fact that most of the puzzles are solved in under a minute, so playing this game can easily end up being 50% gameplay and 50% watching ads. That is ridiculous. Some of the ads last longer than 30 seconds too (like the Empire and Puzzle ad that makes you watch a commercial than makes you wait 30 more seconds stuck in a game demo mode). The previous free-play (ad-supported) mode was far more acceptable.

Only download if you don’t mind spending nearly as much time watching non-optional ads as you do playing the actual game. Hopefully, the powers that be will reverse this asinine change. It seems designed to annoy players to subscribe at $4 month.

by Allison712

There appeared to be some update a couple weeks ago. To that point I had completed all the free puzzle packs and all challenges, and was around level 126. Suddenly my level was reset to something like 106, and all the packs I had finished were no longer complete. I’ve been trying to contact customer service for the last two weeks. Only response I got was almost a week later and they were looking into it. More than two weeks later I’m still redoing all the puzzles I already did and haven’t even had the heart to go back to the challenges. All I want is to have my progress put back where it was before whatever crappy update they implemented

by Ram RS

Current status: The developers have gone AWOL on loyal users. The app is updated maybe once a year, and developers are non-responsive to any questions we may have or bugs we run into. The subscription price went up to $30 a year from around $20 (IIRC) but the value has plummeted. They have made the basic non subscription experience a lot worse to raise subscriber counts. At this rate, I’ll be deleting the app out of principle.

Original Review: Bonza jigsaws were always amazing, both in their cameos on the original Bonza app (if I recall correctly) and in the Bonza Nat Geo app. When I saw they were doing a new app for just jigsaws, I couldn’t wait! I got into the Beta program and the app is fantastic! I love how awesome it is. The yearly pack is worth it if it helps the devs get more of these amazing apps and stay on the daily puzzles. Keep up the great work, guys!