Contact Period Tracker Support

If I could give 0 stars right now I would. This app was AWESOME up until they released their most recent bouts of updates in mid-September. My app was frozen for about a week, so I uninstalled the app, and then reinstalled it. I have been using an account since last December, so this should not have been an issue. HOWEVER, when I reinstalled the app, my account was no where to be found. Lo and behold they issued another update to the app, and now it’s somehow even worse. My data from March up until September is completely gone. Wiped clean. I relied on that data heavily because I have really irregular periods due to heath issues and new birth control. I emailed several people back and forth with a conclusion from someone named Jenny, saying there’s basically nothing they can do. It’s ridiculous. The app never stays signed in. Data is gone. Fix the app, return it to how it was. Whoever created this update clearly didn’t play with it enough before the release.

The way this app works is perfect and on point! There aren’t any raunchy; sexual tabs in the app, the health tips are very useful, and the app is an overall trustworthy and helpful tracker! However, I do have a specific request in mind. I’m hoping you can make this app LGBTQ+ friendly. As an FTM, I can confirm that women and girls aren’t the only ones who use this app, and I have a strong feeling that I’m not the only transgender male either. Menstruation and pregnancy shouldn’t be treated as strictly “feminine” bodily functions. (Just look at the male seahorse for example..) Not every FTM stops menstruating. Some stop taking testosterone, some just take birth control, some don’t take anything to physically transition, while others may want to use this app to track their pregnancies. Well at the end of the day, all I can do is merely attempt to encourage my desired alteration. I hope whom ever is reading my review is doing well. That’s all I have to convey 🙂

So... I forgot my password. It's not all that surprising- I usually use Touch ID and even then it's only for a few days a month. However, something happened to my Touch ID (I fixed the issue eventually) and I wasn't able to access the app for about 50 days. At first I wasn't too worried - I could always just log in using my email. When I tried to do that, I was told my account did not exist. I thought that was pretty weird, as I remembered receiving an email from pink bird, but brushed it off and tried the 'account on this phone' tab... The page stayed completely blank. I'm really frustrated with this app, because although the period tracking element is OK, without allowing someone to enter, it's useless. Not to mention, (this was the last straw for me) I cannot change my password now, because I don't remember the old one.