Contact SleepWatch Support

by Gilruin

Claims to "value your privacy" and then buried about ten pages into the privacy policy, reveals "Cookies and similar technologies help us to recall things about you [...] to enable our partners to serve ads for products and services". The attempt to hide this by burying it pages and pages down did not impress me. Granted, this portion is for the website and may only be referring to using Google Analytics, but if they are so committed to privacy they should find another analytics solution that doesn't potentially give users' private medical information to Google. The app itself also says it "may" use IP address as a proxy for location even if you deny the app access to your location data, which is not something a company truly committed to privacy should be doing, ever.

And an unrelated issue for trans people, the app requires you to input your biological sex (fine in itself, it's potentially medically relevant) but then gives no option for people on HRT to indicate so despite testosterone level being more important than birth sex for heart measurements, and then continues to list the user as their biological sex on their profile. The word choice of "biological sex" on the signup screen also seems to imply the devs are fully aware transgender people exist but feel they should be referred to and medically treated as their birth sex.

by 02272019

I doesn’t keep good records of a nap. After I’m awake for two hours and I take a short nap for 45 minutes. It shows asleep disruption in my sleep pattern which is totally stupid. I will be watching it for the next couple weeks if they don’t fix it I will be switching apps. I used to use Fitbit and it worked fine with naps even after being awake for a half an hour if you lay back down and took a nap it showed a nap not a sleep disruption. You would think with the programmers they would be able to figure this out when writing software but apparently not. Fitbit must be the only one that can figure it out or maybe just this companies too lazy.
I just looked and there’s several apps in the App Store that do a better job tracking your naps and your sleep time. For the fee they charge you would think they would care more. The response I got is we will look in to it. Really look into it!!

So I will be canceling my subscription for anybody for future reference I would refer you to a different app if you do naps in the middle of the day. This one is worthless!!

by Annydarling

Update: After trying so many time to get the app to show the reports on my watch it finally worked. I had to make sure I download the UPDATED version and that it’s the one for the watch NOT the phone. (When you search in the Apple store for the app, next to it should say Apple Watch) So I reinstalled it again, it started working. Still keeping at 3 stars due to me being patient enough to keep trying to get it to work on my own.

I like this app it. I have tried a few and this seems to be the most accurate one that tracks my sleep with me wearing my watch to bed. My only issues with the app this is that I can’t see my reports on my Apple Watch (series 5), hence the only 3 stars. It still say “Setup Required. Complete setup on iPhone to continue.” I even uninstalled and reinstalled every way possible and restart my phone and watch still nothing. I even gave it two days before writing this review just so it can show up on my watch. I have tried everything that they recommended on the website for it to work but nothing. I even try clicking on the “feedback and support” in setting and it said that I don’t have an account, which is weird because I do and I’m logged into it. So I’m out of options. Please, please fix issues so I can fully get the best experience and report with this app. Thank you.