Contact BritBox Support

by Insight2020

I was literally in the middle of watching a show on the old (and FAR superior) app, when play was interrupted and I was told I had to update the app. I obliged the request and upon opening the newly updated app, the entire formatting has changed....for the worse! 1. Now the landing page is ONLY vertically oriented, so if your lying in bed watching you iPad, the vertical orientation is a pain and not worth adapting to. 2. Then, IF you can tolerate the stupid landing page and subsequent navigation to find the video you want to watch, the playback orientation, now able to go horizontal, only offers a window within a window sort of video. In other words, it no longer takes advantage of the full horizontal, wide screen playback and feels more like I’m watching on a phone or worse yet, like I’m watching on an old cathode ray tv...via an iPad! NO other streaming apps have such ridiculous interface and I totally regret the lure to and eventual capitulation to update the app. Unless it’s redone like it originally was and per the standards of all streaming apps for iPad, I’m deleting the app and I’ll just have to watch via telly for the foreseeable future. Your developers just set back this app by about 10 years!

by TheBarbaraBrady

UPDATE in response to developer response: You have told me what I already know (knowing that I already knew it!) Obviously, your product developers do not understand the behavior of the serious binger and are blind to the need to improve your product by (a) providing option to turn APN off, (b) programming APN not to cut off program before its actual end, and/or (c) both. One star rating stands.

ORIGINAL REVIEW: I would give BritBox five stars for content and overall functionality if it weren't for the dang auto-play-next. It would be OK if the next episode would play after the current episode were actually over. However it frequently cuts off the end of the program, when the action continues under the credits. It also cuts off closing credits music, some of which is rather good, and I would like to listen to it and have a less abrupt transition to the next episode. The only solution that BritBox offers is to instruct you to" simply hit cancel if you don't want to continue onto the next episode." The problem is, you do want to continue onto the next episode, you just want to finish the one you're watching before you do.

by Bout To Give Up On This App

I signed up for the free trial, entered in my payment information, and then I couldn’t even sign in through the app to watch anything. Britbox said I had an incorrect password, so I requested password reset MULTIPLE times and it never sent to my email (only email I received was a welcome). Britbox charged me after the 7-day free trial ran out. I called them, they said my email and my pay details aren’t even in their system. I told them that the email IS correct, and I’ve been charged already. while I’m on the phone with customer sevice going back and forth, somehow MAGICALLY i’m finally able to log into my account……but to my surprise, there’s no record of my charge underneath the billing history, and I can’t even delete my account??? This was a complete scam and customer support didn’t really help. I could care less about the $8, (the website says $6.99), I just want to delete my account!!! They are completely lying when they said they don’t have my payment info on file, how else would I be charged?? Feels like a violation.