Contact BritBox Support
Company Name: BritBox, LLC
About: Welcome to BritBox, the best in British TV.
Created by BBC and ITV, two
powerhouses of British TV, BritBox offers the largest collection of British
mysteries, dramas, comedies, lifestyle and documentaries — all in one place.
BritBox Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BritBox, LLC
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit BritBox Website
Privacy Policy: https://www.britbox.com/privacy
Developer: BritBox LLC
Privacy & Terms:
https://www.britbox.com/privacy
Can I trust BritBox app?
Protect your data and wallet. We investigate the developer's website (Britbox.com), verify they're legit, and uncover hidden scams or complaints.
40 Most reported problems 😔💔
When I go to the Britbox app on my TV, the screen is nothing but black. It comes on my phone, but not on my TV. What to do?
Stop interrupting our watching by throwing in UPGRADE needs to continue. This is insulting. We have a subscription. That shooed be good enough.
I can't sign into my account I even tried to change the password and the response went to Spam I was afraid to click on it because it said it wasn't a Secure site
I can’t start Britbox on my iPad or my tv. It says trouble accessing youraccount
App not functioning. Deleted to reinstall as in past. Telling me died t recognize my email and password
I am unable to sign into the app on my tvs or my iPhone. Your service says it does not recognize my email. I upgraded to premier on 9/28/2025. PLEASE HELP ME!!!!
I bought and paid for the PREMIUM subcription through comcast/Xfinity Prime. It's telling me I purchased it through Apple and I need to go there to upgrade....I did not get it through Apple....I've always purchased it the same way. Please check you records and let me start enjoying the premium account ive paid for ior refund my payment and cancel my account which I dont really want to do. Please tell me how to correct this..Gail DeFilipps
I subscribe to britbox and can’t download episode 5 and 6 of Riot Women even when I tried upgrading. What is issue here.
I wanna talk to someone regarding service multiple times I open a new season of a program for instance blue lights, the widow and it says the content is currently not available
We are BritBox subscribers and I recently upgraded our service to premier. We were watching Shetland and it popped up to watch the next episode we needed to upgrade. I was under the impression it would make the whole Season 10 available to us but we had to wait for 1/15 and then 1/22 to see the upcoming Episode each succeeding week. Tonight we tried to watch Episode 6 of Shetland and it said we had to wait to 1/29. Is that correct? What is the benefit of Premiere? I thought it was to watch an Episode early. Appreciate your help. Bob Ingalls. Ingallsr5@redacted. 703-919-0186.
Please cancel my prescition thank you Dora Blair 1-19-2026
I have a new e-mail. It is djacobson8austin.rr.com@redacted. I have trouble with my account. Whenever I try to see a program it tells me the feed is not supported. What gives?
App won’t load on Vizio / see only blue screen
I’m not able to login. I have tried dozens of times what the hell ???
I have a subscription & can't access How do I get the content?
I need to talk to someone. I have MS and difficulty with typing. Bad hands don’t work.
I want to cancel this channel when my 7 day free introduction is finished
We cannot watch Shakespeare &Hathaway without it saying we need premium also there is a barcode looking thing on the screen
unable to reset password. does not send a link and cant update payment method
I have a full subscription for another year—this is acknowledged by both my iPhone and iPad under ‘subscriptions’ on both devices—yet every time I try to use Britbox on my iPad, I’m told I have to subscribe. If this is not resolved, I will cancel, and tell others. Please, help me fix this. Thanks —Jack McGuire, Jackmcguire1951@redacted
I just availed of the $5.98/2months Promo, but was still doubly charged of the $10.99/monthly subscription rate. So, I was charged twice on this date 23NOV2025. Please clarify and revolve the issue. Thank you very much.
Paid for service received nothing. I set up for US account. Please advise as money going out for nothing and will report. Like Brit box hope it continues to be legitimate
Pls cancel subscription
My Britbox app will not load. It keeps on buffering and I’ve tried all the steps in the help section. I can’t delete since it keeps buffering. Help !
App coms up in Roku but when a program is selected it bounces me out of Britbox
Nothing will play. When I click on a video it returns to home page.
The app won't load the show I want to watch How do I fix the problem. I have a Roku TV
I can't log in with a gift subscription I received.
on august 27,2025 I subscribed for one year. I can not access Brit Box today. I've paid for the year.
I am being billed but I cannot log on, receive a link to reset pw or email. I need to cancel. Please help.
Unable to access Closed Captioning
I paid for a plan on Britt Box for my TV and I'm not able to Logon
I have been without the use of BRIT BOX for two weeks now. ON LINE CHAT was unable to help me get connected The phone connect I have tells me that the number is presently unavailable, to try again. I did several times. I pay my bill on a yearly basis in one sum. PLEASE RE-CONNECT MY SERVICE, CREDIT ME WITH THE TIME I HAVE NOT HAD FOR YOUR SERVICE. IF YOU CANNOT DO THIS, UBFORTUNATELY I WILL HAVE TO CANCELL MY SERVICE AND REQUEST REIMBURSEMENT FOR THE PRESENT YEAR I HAVE PAID FOR. This is NOT THE FIRST TIME I HAVE HAD THIS DISCONTINUANCE OF SERVICE, though fully paid up, THAT I HAVE EXPERIENCED WITH YOUR COMPANY. I AWAIT YOUR CONTACT WITH ME DIRECTLY PHONE 1 902 935 2059
Why, after years of using prepaid credit cards, do they no longer work on Britbox
I have tried so many ways to use a gift card I received for Britbox. Please advise how I can create an account using the TGCM BRBX card
Can't access britbox on tv
Britbox is not coming in
This “update” is pure rubbish! Not worth having the app for iPad any longer!
by Insight2020
I was literally in the middle of watching a show on the old (and FAR superior) app, when play was interrupted and I was told I had to update the app. I obliged the request and upon opening the newly updated app, the entire formatting has changed....for the worse! 1. Now the landing page is ONLY vertically oriented, so if your lying in bed watching you iPad, the vertical orientation is a pain and not worth adapting to. 2. Then, IF you can tolerate the stupid landing page and subsequent navigation to find the video you want to watch, the playback orientation, now able to go horizontal, only offers a window within a window sort of video. In other words, it no longer takes advantage of the full horizontal, wide screen playback and feels more like I’m watching on a phone or worse yet, like I’m watching on an old cathode ray tv...via an iPad! NO other streaming apps have such ridiculous interface and I totally regret the lure to and eventual capitulation to update the app. Unless it’s redone like it originally was and per the standards of all streaming apps for iPad, I’m deleting the app and I’ll just have to watch via telly for the foreseeable future. Your developers just set back this app by about 10 years!
Please turn off auto-play-next
by TheBarbaraBrady
UPDATE in response to developer response: You have told me what I already know (knowing that I already knew it!) Obviously, your product developers do not understand the behavior of the serious binger and are blind to the need to improve your product by (a) providing option to turn APN off, (b) programming APN not to cut off program before its actual end, and/or (c) both. One star rating stands.
ORIGINAL REVIEW: I would give BritBox five stars for content and overall functionality if it weren't for the dang auto-play-next. It would be OK if the next episode would play after the current episode were actually over. However it frequently cuts off the end of the program, when the action continues under the credits. It also cuts off closing credits music, some of which is rather good, and I would like to listen to it and have a less abrupt transition to the next episode. The only solution that BritBox offers is to instruct you to" simply hit cancel if you don't want to continue onto the next episode." The problem is, you do want to continue onto the next episode, you just want to finish the one you're watching before you do.
A scam - find another streaming service!
by Bout To Give Up On This App
I signed up for the free trial, entered in my payment information, and then I couldn’t even sign in through the app to watch anything. Britbox said I had an incorrect password, so I requested password reset MULTIPLE times and it never sent to my email (only email I received was a welcome). Britbox charged me after the 7-day free trial ran out. I called them, they said my email and my pay details aren’t even in their system. I told them that the email IS correct, and I’ve been charged already. while I’m on the phone with customer sevice going back and forth, somehow MAGICALLY i’m finally able to log into my account……but to my surprise, there’s no record of my charge underneath the billing history, and I can’t even delete my account??? This was a complete scam and customer support didn’t really help. I could care less about the $8, (the website says $6.99), I just want to delete my account!!! They are completely lying when they said they don’t have my payment info on file, how else would I be charged?? Feels like a violation.
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